Lakeside Software

Finishing up holiday shopping this weekend? As you wait in line at the self-check out or place your order via an app, are you thinking about the digital user experience? Matthew McGuire is. He shared his thoughts on how to uncover customer sentiment through digital interactions in this CMSWire article. The Gist: - As apps and kiosks replace traditional interactions, customer service is defined by the digital user experience. - How your customers interact with their devices reveals a lot about how they feel during that moment. - New solutions combine data with AI and other tools to deliver a better digital experience and improve customer satisfaction. https://bit.ly/49Kczry

What are three words you'd use to describe #SysTrack? A recent customer review said it's, "robust, complete, and powerful". Find out how your enterprise can benefit from our robust services, complete data, and powerful AI-driven DEX platform here 👉 👉 https://bit.ly/3ZOLBf3

We're less than two weeks away from the new year. If you're in financial services in the EU, are you prepared for DORA's 2025 deadline? The Digital Operational Resilience Act (DORA) represents a critical turning point for financial entities. It mandates a holistic approach to digital operational resilience -- where comprehensive “Real-Time IT Visibility“ is a cornerstone. Alexander Laubert guides organizations on how to take a strategic approach to prepare and how to use digital employee experience as a resilience tool. As we close out the year, it's not too late to get the real-time IT visibility you need to be compliant. #DORA #EU #Finance #2025 https://bit.ly/49Gcg1d

Is your enterprise is AI-ready? Lakeside CTO Elise London shares the 3 questions you should be asking to be able to answer "yes" in this Forbes article. Be sure to read it and share with enterprise leaders grappling with #AI: https://bit.ly/3P0PoA0 Forbes Technology Council #AIReady

CIOReview has named Lakeside AI Company of the Year, saying that we are "rewriting the rules by delivering a DEX solution built on an unparalleled depth, breadth, and history of data”. https://bit.ly/4019Eb6 #AI #AICompanyoftheYear #CIOReview #SysTrack

"Traditional IT monitoring tools are no longer enough," says Robert Dobson, our senior director of partner solution architects. It's time for AI-driven end-user experience monitoring. Read why in this IT Europa Media & Intelligence Ltd article: https://bit.ly/49WNEBz

Earlier today, we had a great year-end session with our partner LTIMindtree in Bangalore. Thanks to Pandiya Kumar Rajamony, Milind Shah, Umesh Kempadasiah, Anand Chougala, Abhas Singh, Shridhar Acharya, Deepthi Joyce Patta, Ramesh BL, and Vinoth Kumar M. for the valued partnership and great conversations. And thanks to the Lakeside team Amit Kumar, Robert Dobson, Pankaj N. and Heather Reifschneider for making this session happen. Learn more about Lakeside's robust partner program: https://lnkd.in/e-4mZ-qn

What does our founder Mike Schumacher say matters the most in a tech company? Employees who are comfortable with uncertainty. The people are what ignite cutting-edge tech. Read why in the Atlanta Business Chronicle : https://bit.ly/49tirFE #Tech #Innovation #TalentMatters Atlanta Business Chronicle Leadership Trust

It's not too late to register! Tomorrow, Elise London and Kyndryl's Dennis Perpetua will be sharing what DEX has to do with 2025 planning in a can't-miss live webinar. Secure you're spot now! https://bit.ly/4fY6zgK #DEX #DigitalEmployeeExperience #Webinar #Kyndryl

For CIOs striving to balance innovation with fiscal responsibility, IT cost optimization remains a top priority. Get 3 practical strategies to optimize your budget in our latest blog post: https://bit.ly/3D8b0rm