Khoros

Feeling overwhelmed by the sea of community vendors out there? You're not alone! Navigating the crowded vendor space can be tricky, but we have your back. 💪 We've compiled a list of our top resources — including blogs, case studies, and essential assets — designed to help you streamline your vendor evaluations and make the best choice for your business. Take the guesswork out of the equation with our new Evaluating Community Vendors content package: https://lnkd.in/gTdqJbSJ 📈✨ #onlinecommunities #communitymanagement

Celebrating sweater weather with a sales kick-off 🔥 Join us: https://lnkd.in/erc9u4wf #hiring

Qlik, our Best-in-Class Community #KhorosKudos winner, is on a mission to ensure their 40K+ global customers get the most value from their data. After introducing their community to empower their members and provide a one-to-many service model, the Qlik team quickly realized that the community could provide so much more than service - it could be a platform purpose-built to encourage knowledge sharing, engagement, event participation, and customer feedback. Through their hard work, strategic addressing of challenges, seamless content organization, and incorporation of new features like gamification, Qlik saw benefits including: 📈 26% YoY growth in community engagement 🙌 $1.4M savings from community support deflection As part of their Kudos win, Qlik chose the American Foundation for Suicide Prevention to receive a donation from Khoros. Kudos, Qlik! Read their winning submission: https://lnkd.in/ejbb42pJ

Setting up your online community for success requires ongoing planning and strategy. In our final Community Learning Labs webinar, community expert Brian Oblinger will provide guidance and practical tips for the long-term management of your community. 🙌 Register now for tomorrow's session: https://lnkd.in/gSiAdGxM Missed our previous sessions? Register at the link to watch on demand! #onlinecommunities #communitymanagement

In our GenAI in Action webinar series, we dove into topics like enhancing your knowledge base and leveraging community insights and chatbots, including practical use cases, current trends, and future opportunities in the AI landscape. 🤖✨ Catch Session 1 on demand for in-depth insights and expert advice. Register here to watch now! 🎥 👉 https://lnkd.in/gSE5kBx3 #GenAI #CustomerService #CustomerExperience

The #KhorosKudos Awards recognize brands that go above and beyond for their customers, defining industry standards for customer engagement. 🏆 Ultra Mobile realized they needed a fresh approach to combat challenges like accelerated growth and increased customer support needs, so they partnered with Khoros to deploy a unified strategy, including a new agent desktop and chat experience, AI platform, and mobile messaging channels. As a result of taking fast, unified action, Ultra Mobile saw: ⭐️ 63% chatbot containment rate ⭐️ $2M in support cost savings ⭐️ 95% NPS score across all channels As part of their Kudos win, Ultra Mobile chose St. Jude's Children's Hospital to receive a donation from Khoros. Congratulations, Ultra Mobile! Read their winning submission: https://lnkd.in/eAuMScE5

So you've launched your online community - but what's next? 🧐 In our final Community Learning Labs webinar, community expert Brian Oblinger will cover long-term management and best practices for your community so you'll continue driving growth, engagement, and overall success for the long haul. Register now: https://lnkd.in/g6t73ZH5 Missed our previous sessions? No worries! Get a sneak peek from Session 7 below and register at the link to watch all of the previous sessions on demand. #onlinecommunities #communitymanagement

Designing for everyone starts with purpose. 🌍✨ At Khoros, we believe that accessibility isn’t an afterthought — it’s a core principle. Through our partnership with Level Access, we ensure our solutions are designed to meet diverse user needs, keeping inclusivity at the heart of our process. Read our new blog to learn how we create inclusive digital experiences and why accessibility is key to exceptional user experience in our latest blog 🔗 #DigitalAccessibility #Inclusivity #UserExperience Image description: Carousel of images. Image 1: "Designing with purpose: Khoros’ approach to digital accessibility and user experience” Image 2: "Why accessibility matters — Accessibility isn't just a feature - it's a fundamental need. Inclusive design ensures every user can engage with your products, regardless of ability.” Image 3: “Khoros’ commitment to accessibility — While we’re not accessibility experts, we partner with Level Access to ensure our products meet diverse user needs.” Image 4: “How we integrate accessibility — Accessibility considerations are built into every stage of product development. We conduct rigorous testing to enhance usability for all users.” Image 5: "The impact of inclusive design — By prioritizing accessibility, we create better experiences for everyone — not just those with specific needs.” Image 6. "Learn more about our approach to digital accessibility and how we’re designing for all."

As part of this year’s #KhorosKudos Awards, Khoros is proudly donating a total of $23,500 to charitable organizations selected by each of our 11 winners. Today, on #GivingTuesday, we invite you to join us in supporting these organizations: American Foundation for Suicide Prevention Kids Help Phone Save the Children US Alley Cat Allies Feeding America St. Jude Children's Research Hospital DonorsChoose Fast Forward The Ocean Cleanup I'm Still Learning Inc Learn more about this year’s Kudos winners: https://lnkd.in/dTs8kmHC

We're thrilled to announce that the Atlassian Community has won the Khoros Award for Best Community for Product Adoption & Innovation. ✨ If you haven't already joined, we invite you to become a part of the Atlassian online community, where customers, admins, partners, and employees come together to share insights, ask questions, and build connections. Sign up today: https://go.atlss.in/gfs7zv Learn more about the Khoros Award: https://go.atlss.in/ecy0sl