A whopping 97.3% of consumers say they're more likely to purchase from a brand that listens to their opinions and feedback 😧 Customer forums are the perfect place to engage! Read on for the 5 basic steps you can take to create your online forum, plus the key benefits and how to ensure its success ➡️ https://lnkd.in/gXpyc5f8 #onlinecommunities #onlineforums #customerengagement
Khoros
Software Development
Austin, Texas 132,262 followers
The award-winning Khoros platform helps brands harness the power of human connection across every digital interaction.
About us
Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.
- Website
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https://www.khoros.com/
External link for Khoros
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- Austin, Texas
- Type
- Privately Held
- Founded
- 2019
Locations
Employees at Khoros
Updates
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#HappyNewYear! It’s the perfect time to explore starting a new online community for your brand or freshening up your strategy to engage members. #onlinecommunities #communitymanagement
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Fortinet is known a cybersecurity industry leader, with a mission of "Securing people, devices, and data everywhere." To connect their users with the most relevant content from their expansive network of product experts, Fortinet's Community team created the Knowledge Centered Service (KCS) program - a centralized knowledge center within its support ecosystem. Their efforts have resulted in: 🚀 357% YoY growth in member registrations 📈 6.5M unique visitors to the community 💪 14.5% YoY increase in Fortinet's self-service success rate 🧠 179% YoY increase in Knowledge Articles created by internal experts Kudos to the Fortinet team - the recipient of our Best Time-to-Value Community Strategy #KhorosKudos award! Read their winning submission: https://lnkd.in/gB2XZwHJ #onlinecommunities #cybersecurity
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In the spirit of the holidays, we're highlighting the charitable organizations hand-picked by our #KhorosKudos winners to receive a monetary donation from Khoros. 🎁 American Foundation for Suicide Prevention Kids Help Phone Save the Children US Alley Cat Allies Feeding America St. Jude Children's Research Hospital DonorsChoose Fast Forward The Ocean Cleanup I'm Still Learning Inc. We invite you to join us in supporting these organizations and their causes! Learn more: https://lnkd.in/g2q83tkT #HappyHolidays from Khoros!
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The #KhorosKudos Awards recognize brands that redefine industry standards for customer engagement. 🏆 Lucky Mobile is not only committed to providing first-rate phone plans and mobile service at a low price, they also strived to create an unmatched digital peer-to-peer, self-service customer experience by implementing a 24/7 support platform and community. By leveraging tools including after-hours automated response and Khoros Care social media, Lucky Mobile was able to alleviate call center and live chat volume, along with: ⏱️ 18.75% reduction in Minute to First Response to 1.3K minutes (300 minutes faster than before!) 💰 Contact deflection savings of $327K in 2024 📈 An impressive 88% CSAT score As part of their Kudos win, Lucky Mobile chose Kids Help Phone to receive a donation from Khoros. Congratulations, Lucky Mobile! Read their winning submission: https://lnkd.in/gpq5CsSU
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Feeling overwhelmed by the sea of community vendors out there? You're not alone! Navigating the crowded vendor space can be tricky, but we have your back. 💪 We've compiled a list of our top resources — including blogs, case studies, and essential assets — designed to help you streamline your vendor evaluations and make the best choice for your business. Take the guesswork out of the equation with our new Evaluating Community Vendors content package: https://lnkd.in/gTdqJbSJ 📈✨ #onlinecommunities #communitymanagement
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Celebrating sweater weather with a sales kick-off 🔥 Join us: https://lnkd.in/erc9u4wf #hiring
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Qlik, our Best-in-Class Community #KhorosKudos winner, is on a mission to ensure their 40K+ global customers get the most value from their data. After introducing their community to empower their members and provide a one-to-many service model, the Qlik team quickly realized that the community could provide so much more than service - it could be a platform purpose-built to encourage knowledge sharing, engagement, event participation, and customer feedback. Through their hard work, strategic addressing of challenges, seamless content organization, and incorporation of new features like gamification, Qlik saw benefits including: 📈 26% YoY growth in community engagement 🙌 $1.4M savings from community support deflection As part of their Kudos win, Qlik chose the American Foundation for Suicide Prevention to receive a donation from Khoros. Kudos, Qlik! Read their winning submission: https://lnkd.in/ejbb42pJ
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Setting up your online community for success requires ongoing planning and strategy. In our final Community Learning Labs webinar, community expert Brian Oblinger will provide guidance and practical tips for the long-term management of your community. 🙌 Register now for tomorrow's session: https://lnkd.in/gSiAdGxM Missed our previous sessions? Register at the link to watch on demand! #onlinecommunities #communitymanagement
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In our GenAI in Action webinar series, we dove into topics like enhancing your knowledge base and leveraging community insights and chatbots, including practical use cases, current trends, and future opportunities in the AI landscape. 🤖✨ Catch Session 1 on demand for in-depth insights and expert advice. Register here to watch now! 🎥 👉 https://lnkd.in/gSE5kBx3 #GenAI #CustomerService #CustomerExperience