Inconcert

Inconcert

Software Development

Madrid, Community of Madrid 21,501 followers

Let's work in sync. Let's work Inconcert.

About us

We are the tech partner that is there for you throughout your CX transformation. We develop in-house GenAI-powered solutions that help you grow by creating valuable connections with your customers and teams. Our portfolio is comprised of five products that strengthen each key customer experience area. Combined, they create the omnichannel cloud ecosystem with the most advanced CX features on the market. With operations in 29 countries and on four continents, our mission is to work with you to redefine the future of customer experience. We drive your business results with innovation, our CX expertise, and proactive support every step of the way. Our omnichannel system includes cloud contact center solutions, virtual agents and GenAI conversational bots, marketing automation and CRM, quality management and speech analytics, and workforce management.

Website
http://www.inconcertcx.com/
Industry
Software Development
Company size
201-500 employees
Headquarters
Madrid, Community of Madrid
Type
Privately Held
Founded
2001
Specialties
Virtual Agents, CX Software, Omnichannel software, and Marketing Automation

Locations

Employees at Inconcert

Updates

  • Nuestros agentes virtuales tienen la magia para resolver cualquier apuro navideño 🎅😉. ¡Desde Inconcert, os deseamos unas muy felices fiestas! ✨🎄 ¡Que la alegría de esta temporada llene tu hogar! -- Our AI virtual agents have the magic to solve any Christmas emergency 🎅😉 From all of us at Inconcert, we wish you happy holidays ✨🎄 May the joy of the season fill your home!

  • En 2025 seguiremos el camino iniciado en 2024: fortaleciendo nuestras soluciones, integrando IA generativa y transformando procesos para un crecimiento destacado 🚀 -- In 2025, we will continue the path we started in 2024: strengthening our solutions, integrating generative AI, and transforming processes for remarkable growth 🚀

  • La tecnología ha evolucionado y ahora los agentes virtuales pueden entender la intención del usuario y resolver problemas complejos 🤖. ¡Desliza para ver la evolución! Y si quieres conocer más, visita nuestro sitio web: https://lnkd.in/d_HmHxUg -- Technology has evolved, and now virtual agents can understand user intent and solve complex problems 🤖. Swipe to see the evolution! Want to learn more? Visit our website: https://lnkd.in/d_HmHxUg

  • Comprometidos con la seguridad en la experiencia del cliente 🔒. Inconcert ha obtenido la certificación PCI DSS 4.0, el más alto estándar en protección de datos. Este logro refuerza nuestro compromiso de brindar soluciones tecnológicas seguras y confiables para nuestros clientes. 🔗 Conoce más sobre este importante reconocimiento en: https://lnkd.in/dgJTj62b -- Committed to security in customer experience 🔒. Inconcert has achieved PCI DSS 4.0 certification, the highest standard in data protection. This accomplishment reinforces our commitment to delivering secure and reliable technological solutions for our clients. 🔗 Learn more about this important recognition at: https://lnkd.in/dgJTj62b

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  • La IA generativa está transformando la experiencia de cliente, pero cada organización tiene desafíos y prioridades únicas.

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  • Las soluciones de Contact Center as a Service (CCaaS) son esenciales para mejorar la experiencia del cliente y aumentar la productividad de los equipos. Pero ¿cómo asegurar que cada fase de la implementación sea un éxito? En este artículo de Gartner® descubrirás las mejores prácticas de profesionales del sector que ya han recorrido este camino. Conoce cómo minimizar riesgos, maximizar el retorno de inversión y lograr que cada fase del proceso aporte valor a tu negocio. ¡No te pierdas este informe esencial para transformar tu servicio al cliente con una implementación CCaaS alineada a tus objetivos de negocio! 📥 Accede aquí ➡️ https://lnkd.in/d4CXUPHm  --- 💼 4 Key Lessons for an Efficient and Error-Free CCaaS Implementation Contact Center as a Service (CCaaS) solutions are essential for improving customer experience and boosting team productivity. But how can you ensure every phase of implementation is a success? In this Gartner® report, discover best practices from industry professionals who have already navigated this path. Learn how to minimize risks, maximize ROI, and make each stage of the process add value to your business. Don’t miss this essential report to transform your customer service with a CCaaS implementation aligned with your business objectives! 📥 Access it here ➡️ https://lnkd.in/d4CXUPHm

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