The holidays bring joy and celebration—but for support teams, it can also bring stress and burnout. 🎄→ https://lnkd.in/etqMN-y9 At Horatio, we understand the importance of mental well-being, especially during high-demand seasons. 💚 Check out our latest thought leadership piece, Mental Health Matters: How to Keep Your Support Team Energized Through the Holiday Rush, for actionable tips to keep your team motivated, supported, and ready to tackle the busiest time of the year, straight from our in-house team of psychologists! 👉 https://lnkd.in/etqMN-y9 Let’s prioritize mental health this holiday season. 💡 #CustomerSupport #MentalHealthMatters #HolidaySupport #Horatio
About us
Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer support strategy and provides a dedicated handpicked team to execute.
- Website
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http://www.hirehoratio.com
External link for Horatio
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- New York
- Type
- Privately Held
- Specialties
- customer service, customer experience, customer support, call center, back office support, marketing campaigns, admin support, social media management, and sales support
Locations
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Primary
Get directions
3 Horatio St
Unit 3F
New York, 10014, US
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Get directions
Santo Domingo, DO
Employees at Horatio
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Marianne Florentino
Training Manager
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Anjan Chatterji, MBA, J.D., LL.M.
Expert in the intersection of technology, healthcare, and law/finance by founding, operating, and investing in pharma and med tech with AI / ML…
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German Dominguez
Director of Information Technology & Security at Hire Horatio CX
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Andres Bermudez Rodriguez
BPO Operations Management | BPO Director of Operations | Tech Industry Expert | Offshoring Expert | Helping Businesses Save Money and Improve…
Updates
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How secure is your online platform? 🔒→ https://lnkd.in/er444C-S In an age of rapid growth and increasing user activity, maintaining trust and safety is crucial. Discover how Horatio is revolutionizing the industry with AI-driven solutions, faster response times, and proactive security measures. Dive into our latest case study to see how we’re setting new standards for platform security and user trust. 🔗 https://lnkd.in/er444C-S #Horatio #TrustAndSafety #AI #SecurityInnovation #CaseStudy #Horatio #PlatformSecurity
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Is your support team ready for the holiday rush? 🎄✨→ https://lnkd.in/eSTABCtU Seasonal surges can be overwhelming, but with the right strategies, your business can deliver exceptional customer service—even during peak times. From building a flexible workforce to leveraging automation and optimizing communication channels, we share best practices to help your team thrive this holiday season. 💡 Don’t just survive the rush—turn it into an opportunity for long-term success. 📖 Read our latest blog to learn how: https://lnkd.in/eSTABCtU #Horatio #CustomerSupport #HolidaySeason #CX #BusinessGrowth
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Learn how we're advancing financial management for our fintech client! 💸✨ → https://lnkd.in/d77q3_pP Our client, a fintech platform supporting schools and agencies, faced growing demand that strained their manual processes. Read below to discover just how we helped turn things around. 👇 #Horatio #Fintech #CustomerSupport #Innovation #CaseStudy
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The BPO world is evolving fast. Staying updated with the latest tools isn’t just about efficiency—it’s about securing your edge in a competitive market. Are you keeping up with tech in the BPO industry? 📚→https://lnkd.in/e37A6Z9t Check out the latest Thought Leadership piece by German Dominguez, our Director of Information Technology & Security, and discover the importance of staying ahead when it comes to tech in the BPO industry. 💻✨ #Horatio #Outsourcing #RedefiningOutsourcing #BPO #Automation
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Black Friday and Cyber Monday are almost here—are your customer service strategies ready? 🚨 Don’t let common missteps hold your business back during the busiest shopping days of the year. 🎯 Set your team up for success with actionable tips that keep your customers happy, engaged, and coming back for more. 👉 Read now to make this BFCM your most successful yet! https://lnkd.in/egfGxCQs #BlackFriday #CyberMonday #CustomerService #BFCM #CX #Horatio
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What if your business could read your customers’ minds? 🤔→ https://hubs.li/Q02Z3gSJ0 With AI, you’re closer than you think! Discover how top companies use AI to predict needs, solve problems before they happen, and create unforgettable customer experiences. Ready to elevate your CX? 🚀 Check out our latest blog: https://hubs.li/Q02Z3gSJ0 #Horatio #CustomerExperience #ArtificialIntelligence #Innovation #AI
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How can growing consumer brands streamline their graphic design process? 🎨✨ → https://hubs.ly/Q02YWKz40 For one of our clients, partnering with Horatio meant faster turnaround times, reduced costs, and a 30% boost in content output—all while maintaining brand consistency. Ready to see how we can help you achieve the same? 💡 Check out the full case study for all the details: https://hubs.ly/Q02YWKz40 #Horatio #GraphicDesign #MarketingServices #BrandGrowth #CaseStudy
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We're honored to announce that Horatio has been officially certified as a Great Place to Work®️ in the Dominican Republic and Colombia for 2024! 🌟🇨🇴 🇩🇴 Our team has worked hard over the years to create the fantastic workplace culture that made this achievement possible! We are extremely grateful to the entire #HoratioFamily for making our company one of the best places to work in the world! 🌎💙 #Horatio #GreatPlaceToWork #HoratioFamily #HireHoratioCX