HeyInnovations

Growth strategies that will shape the digital leaders of the future. Explore the opportunities of super apps and digital ecosystems for your business now. Learn more at heyinnovations.com #superapp #digitalecosystem #innovation

That end-of-year vibe is here—the one where everyone starts analyzing everything before midnight on December 31. I’m definitely guilty of it, so here’s my top 3 “Whoa!” moments from 2024: 🧠 GenAI No shocker here. But the kicker? No one knows how to monetize it properly yet. Even Google and Apple fumbled with ads for their AI products. We’re all still figuring out what GenAI is actually good for. 🌐 VR & AR Still as cool as ever. Amazon’s virtual showrooms are chef’s kiss. If that’s not the future of remote shopping, then my startup idea №462—clothes that resize themselves—might be. 🔗 Ecosystem services Big Tech gets us. They know we want everything, instantly, from one place. That’s why Amazon, Walmart, and Uber are stretching far beyond their core. Meanwhile, some (ahem, X) are struggling to keep up. The real question: Are we heading toward a world where we’re locked into ecosystems? 💡 By the way, we’ve been keeping up with these trends all year at HeyInnovations. If you missed our take, here are 10 highlights from 2024: 1️⃣ Why ChatGPT is a Real Threat to Businesses https://lnkd.in/ezzdPfuM 2️⃣ Human vs. AI: Who’s Better at UX Design? (You Know the Answer) https://lnkd.in/ek4eymiy 3️⃣ The Best Way to Grow in Retail Is Through an Ecosystem. This Story Shows Why https://lnkd.in/ebAmeH2V 4️⃣ T-Mobile Super App Design Concept https://lnkd.in/e6jkbn9q 5️⃣ What X Needs to Become a Great Super App https://lnkd.in/evfNY8K9 6️⃣ 7 Essential Wow Features for Mobile Apps in 2024 https://lnkd.in/e7ieX4QG 7️⃣ How to Fix Abandoned Carts, Low Orders, and Reduce Bounce Rate with Better UX https://lnkd.in/eBsHK4JB 8️⃣ UX Audit Workbook for Executives https://lnkd.in/eirZUAi8 9️⃣ How to Build a Viable Super App Strategy for the US and European Markets https://lnkd.in/ePzsY3DH 🔟 How to Build Customer Value in 2024: A Guide to Vertical, Horizontal, and Multidirectional Ecosystems https://lnkd.in/e8Aq3rRn It’s been a wild ride—thanks for sticking with us through it all. Wishing you happy holidays and an even crazier 2025! 🎄✨

Was a awesome experience sharing the platform with fellow leaders and thanks HeyInnovations team for bringing us all together to share perspectives

WSJ just dropped an article, "Googling Is for Old People. That’s a Problem for Google." And honestly? Called it. I flagged this trend when GPTs first started blowing up. Not too worried about Google itself—they’ll survive. But businesses? That’s a whole different story. Losing the visibility that search and ads provide could hit them hard. I even wrote an article about this—breaking down what GPT dominance means for product and service businesses. The illustration here? It’s from that piece. If you’re into data, infographics, and actionable insights, check it out: https://lnkd.in/ezzdPfuM. But here’s the kicker: if GPTs keep eating into search’s turf, businesses will have to rethink how they reach customers. Search ads? Not an option in GPT-land (yet). 🟢 My advice? Stay ahead of the curve. If you’re a business wondering how to keep growing your customer base while the ground shifts under your feet, let’s talk. Visibility is the name of the game, and we’ve got ideas to help you win it—even if GPTs rewrite the rules. DM me, let’s figure it out together. #AdaptAndThrive

**Reflecting on an Incredible Experience at the Global Telco Conference** Having worked for global organizations for almost 2.8 decades, I've had the privilege of presenting at global forums/ strategy meetings to top management and Global CEOs, alongside individuals from diverse nationalities and with the highest levels of expertise. While speaking at international forums is not new to me, the recent Global Telco Conference ( in October 2024) organized by HeyInnovations was a unique experience that I thoroughly enjoyed. This conference marked an innovation in my approach to public speaking. My talk focused on how telcos can enable users to embrace AI, not by delving into technical details, but by offering food for thought on improving customer journeys and experiences. I shared insights from my recent travels to the USA, Australia, and Korea, highlighting how end-to-end AI assistance could have made data connectivity much easier. I used an analogy of farmers and soil preparation to symbolize the relationship between end customers and telcos. Just as farmers must prepare the soil to harvest the best yield, companies have a responsibility to upskill their consumers, offering them services within ethical boundaries and giving them the freedom to live healthy lives. This approach ensures customers have a healthy mind to use during the day, without reasons to stay up all night. I delivered my talk with a hint of humor to keep the audience engaged. During the Q&A session, I jokingly mentioned that if I used an AI-enabled phone to search for George P & Ellen from Hey Innovation, it might show me a young #AndreyAgassi, which brought smiles to the audience. The simplified examples I used during my presentation received a lot of likes and positive comments from the audience around the world, making the experience of getting live feedback truly heartening. It was an honor to connect with accomplished individuals from dozens of nationalities and to be part of a panel featuring some of the highest quality speakers from around the globe. A big shoutout to George P. and the team at Hey Innovation for their hard work over the months to bring this event together. Special thanks to my friends and distinguished colleagues, Badar Khushnood , a very learned man with amazing business acumen and a true friend of technology, and Ali Khan, a seasoned and skilled senior leader from a leading telco company in my country of origin, for helping me research the topic. It would be wonderful to have one big conference physically and meet all these amazing intellectuals in person one day. #AI #Telco #Innovation #CustomerExperience #GlobalConference #Networking #PublicSpeaking https://lnkd.in/d53YHBb7

Human-centricity is the must-have for success everywhere. Especially in telecom digital transformation 📌 This topic sparked a heated discussion, with Arun S. and Bari Singh sharing valuable insights. Our team watched and rewatched it several times. All to turn the insights into an article (hot as a coffee brewing in the morning). 📗 Read the full piece here: https://lnkd.in/eP7pJdt5 Take a look and enjoy the read!

AI's influence on IT operations in telecom is changing the game We brought you real case studies of this 📚 At the Telco Growth Conference, Mihaela Ambrozie, Niladri Shekhar Dutta and Fabiany Prado shared their companies' cases of using AI for IT operations and the results it delivered. As usual, our team did what they do best—captured the highlights and turned them into an article packed with case studies to help telecom companies stay ahead. 📗 Read the full piece here: https://lnkd.in/eiRUt-5M Take a look and enjoy the read!

What's driving digital transformation in telecom today? We’ve identified three key trends 📗 Following powerful talks from Bari Singh and Eli Tremps at the Telco Growth Conference, our team gathered the key takeaways and pinpointed the trends that telecom companies need to watch. 📗 Don’t miss out on these insights: https://lnkd.in/e2BvX-a5 Take a look and enjoy the read!

How can telecom leaders inspire their teams for a brighter future? We bring you a moment of discussion between Jason Currie, MBA and George P from the Telco Growth Conference, in which Jason reflects on his participation in a survey of ex-AT&T directors and its results. Long story short: the key is retaining knowledge and talent while adapting to new technologies like AI. The full story is in the video! ____ Get the full conference recording packed with insights from C-levels—just follow the link below ⤵ 🎥 https://lnkd.in/guSxyjZK

What industry leaders are saying about AI's impact on customer experience? Thanks to our amazing speakers, the Telco Growth Conference turned into a two-day hub of Telco insights. Our team reviewed and analyzed the presentations and panel discussions, turning them into an article on how AI can help telecom companies gain deeper customer understanding. This piece features quotes from Arturo Sáenz, Pablo Ramos, Niladri Shekhar Dutta and Umer Ghumman. 📗 https://lnkd.in/e89vAKCK Check it out and enjoy the read!