Moder

As the year comes to a close, we at Moder are filled with gratitude and pride for the milestones achieved and the partnerships forged in 2024. Together, we've made strides in innovation, delivered exceptional service, and strengthened our commitment to empowering businesses in the mortgage industry. This year was a testament to the power of collaboration, resilience, and forward-thinking solutions. As we look to the future, we remain dedicated to delivering excellence and creating meaningful impacts in the communities we serve. Thank you for being an integral part of our journey. Here's to an even brighter 2025! Wishing you and your loved ones a happy festive season. Let’s continue to thrive together! #GoModer #YearInReview #MerryChristmas #Gratitude2024 #TeamModer #InnovationInAction #HappyHolidays 

A Spectacular Showcase of Talent and Team Spirit: Moder Premier League 2024! The Moder Premier League (MPL) was nothing short of extraordinary - a celebration of teamwork, talent, and tenacity that left us all inspired. Over two action-packed days, our colleagues turned competitors, showcasing their skills and camaraderie in a thrilling knockout cricket tournament. Heartfelt congratulations to our champions who lifted the coveted MPL trophy, and to the individual awardees who shone bright with their exceptional performances. Each match showcased remarkable skill, tactical brilliance, and an unyielding drive to succeed. What made this tournament even more special was our commitment to inclusivity. By ensuring diverse representation in every team, MPL embodied Moder’s dedication to creating a platform where different perspectives and talents come together, celebrating the strength of unity and equality. A big thank you to all the players, supporters, and organizers who made MPL such a phenomenal success. This wasn’t just about competition - it was about building connections, breaking barriers, and reinforcing the shared values that make Team Moder unstoppable. Here’s to more such moments that unite and energize us, both on and off the field!  #ModerPremierLeague #TeamModer #InclusiveCulture #BuildingConnections #CelebratingSuccess #GoModer 

At Moder, we excel at turning challenges into opportunities, empowering our clients to achieve faster time-to-market, exceptional user experiences, and streamlined operational efficiency in the complex world of mortgage servicing. Here’s how we delivered impactful results for a leading mortgage client:  ✅ Reduced Average Call Handling Time from 13 minutes to just 6 minutes, significantly boosting customer satisfaction and team productivity.  ✅ $200K Annual Savings achieved, driving tangible cost efficiencies.  ✅ 80% Test Case Automation implemented, revolutionizing quality assurance processes. By crafting seamless integration solutions across multiple mortgage servicing applications, we delivered transformative outcomes that set a new standard for operational excellence. Here’s what the client shared about their experience working with Moder:  "Moder was able to help the Servicing Hub with key regression scripts for various servicing applications. In December 2021, the average call handling time was 13 minutes; by 2022, this was brought down to 6 minutes. Their ability to deliver with a Hybrid Automation Framework, automate more than 80% of test cases, and ensure end-to-end automation has been vital."  — QA Manager & Associate Director Let us help you unlock new possibilities in mortgage operations. Reach out to discover how Moder can redefine success for your business. #BusinessGrowth #CostSaving #ModerSuccess #GoModer #MortgageIndustry #MortgageBPO #ClientGrowth #AutomationSolutions 

Join us at our upcoming Job Caravan in Cebu City and explore exciting career opportunities in the BPO industry! We welcome applicants from all backgrounds, with or without prior BPO experience. Available Positions: • Customer Service Representatives (Voice Process) • HRIS Lead • HR Benefits & Payroll • HR Onboarding • HR Employee Relations Prior experience in the BFSI sector is preferred for certain roles. Know someone interested in starting or advancing their BPO career? Refer them and help them take the next step towards their career growth! Don’t forget to bring your resume, a pen, and a valid ID for identification. #CallCenterJobs #JobCaravan #Cebu #ApplyNow #CareerOpportunities 

At Moder, we are transforming mortgage servicing with seamless integration solutions that address critical business challenges. When a leading mortgage client faced delays, inefficiencies, and inconsistent performance in their servicing applications, they turned to us for a solution. We delivered transformative results. Using our advanced automation framework and deep expertise, we achieved:  ✅ $200K in annual savings by minimizing rework efforts.  ✅ 80% automation of test cases, significantly accelerating time-to-market.  ✅ Reduction in average call handling time from 13 minutes to just 6 minutes, ensuring faster resolutions.  ✅ Enhanced user experience with API response times improved to just 2 seconds.    Ready to optimize your systems and achieve exceptional outcomes? Let’s connect and explore how Moder can elevate your business! #MortgageSolutions #Automation #BusinessEfficiency #CostSavings #EnhancedUX #ModerSuccess #GoModer 

We are thrilled to welcome Vijay Kumar Prabhakar as our new Vice President – Head of Offshore Technology! With over 25 years of experience, Vijay is a highly accomplished technical leader specializing in engineering, delivery, and operations. He has an exceptional track record in strategic technology leadership, software engineering, and enterprise IT management, with deep expertise in product development, cloud computing, and data-driven decision-making. Vijay has consistently demonstrated his ability to drive transformative initiatives, optimize engineering and business processes, and build high-performing software platforms that enhance operational efficiency and accelerate growth. His domain expertise in Mortgage and Healthcare is particularly noteworthy. As a Global Engineering Leader, Vijay guided global teams to develop industry-leading products across the mortgage lifecycle, including solutions for servicing, default, and origination. As he joins Moder, we are confident that his experience and visionary leadership will play a key role in driving innovation and achieving new milestones. Welcome to the team, Vijay! We’re excited to embark on this journey with you. #WelcomeToModer #Leadership #Innovation #TechExcellence #GoModer

Celebrating the People Behind Moder's Success: Meet Pradeep Paul S At Moder, our people are the essence of our success, and today, we are thrilled to shine the spotlight on Pradeep Paul S, an indispensable part of the Moder family since its inaugural batch in 2021. Pradeep’s journey with us is one of growth, dedication, and impact, embodying the values that make Moder a thriving company today. Here’s what Pradeep shared about his inspiring journey at Moder: “From day one, I was drawn to Moder’s innovative approach to the mortgage industry and its unwavering commitment to excellence, teamwork, and diversity. Over the years, I’ve grown both professionally and personally in an environment that values collaboration, supports growth, and celebrates impactful work. Moder feels like a second family, and I’m proud to be part of a team shaping the future of our industry.” Pradeep’s proudest moment at Moder was being named Employee of the Year 2023, in recognition of his exceptional contributions. He streamlined and transitioned critical processes with a 96% success rate, established centralized QC systems, and led large-scale WFH operations. His efforts boosted team productivity, fostered innovation, and played a pivotal role in enhancing Moder’s growth and reputation in the mortgage industry. When asked what he loves most about working at Moder, Pradeep highlighted the company’s leadership and culture: “The leadership’s focus on transparency and development is truly motivating. Every project here reflects Moder’s mission and values, making our work both meaningful and fulfilling.” Pradeep also shared some advice for new hires: “Be proactive and open to learning. Build strong relationships and embrace the supportive culture here. Moder is a place where you can grow, contribute, and thrive!” Outside of work, Pradeep is a movie and music enthusiast who loves exploring new films, discovering indie artists, and trying diverse cuisines. A passionate traveler, he’s always ready for his next adventure. Join us in celebrating team members like Pradeep Paul S, whose dedication and talent make Moder the dynamic company it is today! #ModerFamily #TeamModer #PeopleOfModer #EmployeeSpotlight #InnovationInAction #CareerGrowth #CelebratingSuccess #GoModer

Happy Thanksgiving from all of us at Moder Solutions! As we reflect on this season of gratitude, we want to take a moment to express our heartfelt thanks to our incredible team, clients, partners, and everyone who’s been part of our incredible journey. Your support, trust, and collaboration make us who we are, and we couldn’t be more grateful. #HappyThanksgiving #Grateful #Teamwork #Blessed #Thankful #GoModer 

Happy Thanksgiving from all of us at Moder Solutions! As we reflect on this season of gratitude, we want to take a moment to express our heartfelt thanks to our incredible team, clients, partners, and everyone who’s been part of our incredible journey. Your support, trust, and collaboration make us who we are, and we couldn’t be more grateful. #HappyThanksgiving #Grateful #Teamwork #Blessed #Thankful #GoModer 

We are thrilled to welcome Patrizio Cernetti as our Vice President - Operational Analytics!  With over 15 years of experience in BPO and Strategic Consulting, Patrizio is an expert in driving digital transformation solutions through data visualization, automation, and AI. During his tenure at Accenture and other boutique consulting firms, Patrizio supported private equity and strategic clients in achieving top-line growth and operational excellence through innovative, data-driven solutions. Patrizio holds an MBA from The Wharton School, along with Master’s degrees in Engineering from the University of Minnesota and Politecnico di Milano, Italy. He is passionate about mentoring and advancing data literacy, with a strong focus on the ethical impact of disruptive technologies. Welcome aboard, Patrizio! We’re excited about the journey ahead as we achieve new milestones together. #WelcomeToModer #NewHire #Leadership #GrowWithModer #GoModer