Glia

🎯 New Year, New Customer Service Goals! As we dive in to 2025, is your financial institution ready to revolutionize its customer service approach? Our latest blog post dives into 3 game-changing resolutions that could transform your banking customer experience: ➡️ Embrace AI-powered solutions ➡️ Prioritize seamless interactions ➡️ Implement Responsbile AI practices Read the full article here: https://buff.ly/3DJAo79 🔍 What's your top customer service priority for 2025? Share in the comments below! #FinancialServices #CustomerExperience #DigitalBanking #AI #AIforFIs

Should your financial institution: 🤔 Steer more customers to chat? 🤔 Push more self-service? 🤔 Use tools like screen sharing? ▶️ We’ll help you find out. Use our Customer Interactions Roadmap to guide customers to the right channel and tool at the right time so you can: ✅ Shorten AWT and AHT ✅ Boost rep efficiency ✅ Improve CSAT 🔽 Download it here: https://buff.ly/4gWp6uz #BankingTechnology #ContactCenter #CreditUnions #Insurance #CallCenter #UnifiedInteractionManagement

“When I first learned about Glia’s platform and innovation strategy, I knew it was different, and I wanted to be a part of it. The company is disrupting #contactcenter tech, offering a much easier, efficient and modern way of serving customers digitally and over the phone.” - Michael Tessler We're pleased to welcome Michael Tessler to our board of directors! Explore more in FinTech Global on how he is supporting us as we continue to redefine #customerinteractions for financial services companies across the globe: https://bit.ly/41DUoCc

🤖 The insurance industry is at a turning point in 2025! In our latest blog, we turn our attention to five key trends to look out for in the new year, including: 🟣 AI moving beyond research & POCs for full value realization. 🟣 A softening P&C market bringing CX to center stage. 🟣 Insurers seeking to consolidate their technology stacks. Read the full blog to learn more about these insights and predictions for 2025: https://lnkd.in/gctUDrdy #InsuranceTrends #AI #InsurTech

“Because Glia is purpose-built for the channel, I am confident they’ll become a significant player in the #channelecosystem, and I look forward to leveraging my experience to drive the company’s growth strategy forward.” -Ray Hicken We are excited to welcome #channelecosystem leader Ray Hicken to Glia as an executive channel advisor! With Ray’s expertise, we are adding rocket fuel to Glia’s trajectory in the channel, working together to create a vibrant channel ecosystem to bring trusted advisors a differentiated solution for high-trust industries. Explore more in Channel Futures: https://bit.ly/3BsmFB1

On CU 2.0, our own Jake Tyler joins host Robert McGarvey to break down the key elements of #ResponsibleAI, exploring how #creditunions can harness the technology safely to drive innovation and modernization. Check out the full episode here: https://buff.ly/41DhhWh

We are delighted to introduce the latest enhancement to our #ResponsibleAI platform, launching our new Quality AnalystGPT feature. This advanced AI tool analyzes #customerinteractions, enabling contact center managers to quickly identify trends, assess performance at scale and uncover coaching opportunities based on insights from every customer touchpoint. Already trusted by over 150 financial institutions, we are empowering institutions to create AI-driven call centers that boost efficiencies, strengthen customer relationships and drive results–all while ensuring security and compliance. Learn more about how our AI innovation is enhancing #contactcenters through access to real-time actionable insights: https://buff.ly/3VLFDcL

What’s on your holiday IT wish list for next year? Our own Meredith Keller shares her top tech hopes, wishing for #creditunions to take strategic approach to transform their #contactcenters. Explore more in Finopotamus on how a unified interaction strategy can enable organizations to deliver more consistent, efficient and personalized service interactions that improve efficiencies and save time for agents: https://bit.ly/3ZWJMwS

When you offer something truly different from traditional CCaaS, you catch the attention of the industry's best. Today, we're excited to welcome Ray Hicken to the Glia team as our new Executive Channel Advisor! Ray brings decades of experience in telecommunications and customer experience. With his proven track record in the voice and digital customer interaction space, Ray will be instrumental in fortifying and expanding Glia's channel strategy. "Glia breaks the mold of traditional CCaaS and contact center tech providers. I am excited to be part of something truly new and disruptive in customer experience," says Ray. Join us in welcoming Ray to the Glia team! https://lnkd.in/g39RTQ5q

Is your FI on the fence about using #AI? We’ll help you decide. Ask these 5 questions to tap into AI’s enormous power without adding risk ▶️ https://buff.ly/3OYyNg5 #AIforBanking #CreditUnions #BankingTechnology #InsurTech