Forethought

🌟 Big News! 🌟 Today, we’re thrilled to announce a monumental milestone at Forethought: 1 billion monthly customer interactions!🚀 🤝This achievement underscores our mission to revolutionize customer experience with Autoflows—a game-changer in how businesses connect with their customers. Our Agentic AI tool empowers teams to create seamless, natural conversations that resolve nuanced issues with speed and accuracy. Unlike traditional RAG-only based systems or clunky decision trees, Autoflows is intuitive, scalable, and configurable in under five minutes, helping CX teams deliver real results. 👏 We're also honored to be recognized as an Emerging Specialist in the Gartner Innovation Guide for Generative AI Technologies and proud to partner with incredible customers like Fetch, YAZIO, and Forma, who are transforming CX with Forethought. 🎙️This is just the beginning. Forethought is setting the standard for customer-first innovation. Read more in our press release 👉 https://lnkd.in/gZSiRpXa

🎉 Big wins for YAZIO—and their customers! Scaling with speed and precision is no small feat, but YAZIO tackled the challenge head-on with Forethought. Using our AI-driven solutions, they deflected 80% of repetitive support cases, allowing their team to focus on high-value interactions. The results? Happier customers, empowered agents, and a CX strategy built for the future. Explore the full story to see how YAZIO harnessed the power of AI to support millions of users seamlessly: ➡️ https://buff.ly/4g4XmUB Cheers to the YAZIO team for leading the way in support! 🌟

🎉 New Year, New Opportunities! 🎉 As we step into 2025, we’re filled with gratitude and excitement for the journey ahead. Our work to empower CX teams to achieve success through AI continues. This past year, we worked hand-in-hand with our customers to innovate, grow, and transform customer support teams worldwide. Together, we’ve built solutions that drive meaningful impact, and we’re just getting started! 👏 💡 Curious about what we accomplished together? Take a moment to explore our 2024: What We Built blog recap: https://buff.ly/4gB7Laq. Here’s to an incredible year ahead—full of opportunities to drive efficiency, solve challenges, and create unforgettable customer experiences. Let’s make 2025 our best yet! 🚀

Excited to see Forethought featured in @CIO's latest article on maximizing business value with generative AI! 👏 Our AI platform empowers businesses of all sizes to drive productivity and efficiency with each of their customer interactions. 🚀 By automating routine tasks, Forethought enables teams to focus on strategic initiatives that drives measurable value and growth. 📈 Learn more about our solutions here: https://buff.ly/3CwDt6Y Read the full article:

How are small CX teams leveling the playing field with AI? In her latest piece, our Director of Customer Success, Lindsay Fifield explores how AI empowers small CX teams to deflect repetitive issues, label, and assist agents in real-time. Read more ⬇️

YAZIO is Raising the Bar for Customer Support with AI! Scaling customer support while keeping it personal isn’t easy—but YAZIO found the perfect solution with Forethought. Our AI-powered tools helped them achieve: 📉 80% case deflection, freeing up their team to focus on complex inquiries. 💬 Faster, smarter support for millions of users. This case study is a testament to the power of pairing technology with a customer-first mindset. Read more about YAZIO’s journey and see how AI is shaping the future of CX: ➡️ https://buff.ly/4g4XmUB Curious about how AI can transform your support strategy? Let’s start the conversation!

👀 Looking for your next role as a Solutions Engineer? We have just the role for you! Check out the role below and apply if you're interested! 🌍 Must be located in the US or Canada.

True AI agents are agentic AI, not just dressed up RAG. This little naming “technicality” is responsible for a whole lot of confusion in the market. Here’s why 👇: The buzzword of the day, “AI agent,” is being applied to everything from autonomous systems capable of independent decisions and actions to glorified FAQ bots. The resulting confusion makes it easy for companies seeking the former to end up with the latter, obscuring the full potential of the space. The major distinction between Agentic AI and RAGs (Retrieval Augmented Generation) is TALK VS. ACTION. Agentic AI can take action, reason through complex business policies, and “do stuff for you”. Whereas RAGs can only answer questions. It turns out agentic AI is still slightly difficult to build correctly, so you’re left with what I call THE RAG AGENT FAKE-OUT. AI vendors often resort to a RAG-based approximation reliant on hardcoded workflows, which comes with clear limitations, or requires tons of professional services. I wrote an article for Fast Company, breaking down the differences between Agentic AI and RAG, the technical challenges on why Agentic AI is hard, and what to consider if you are looking for a real AI agent. Hope you enjoy! https://lnkd.in/gFF-xmFW

🚀 80% Case Deflection? @YAZIO Made It Happen with Forethought! We’re thrilled to share our latest success story! YAZIO, the leader in personalized nutrition and fitness apps was facing a rapidly growing user base and needed a way to scale their customer support while maintaining exceptional service. Enter Forethought. 💡 , By leveraging our AI-powered solutions, YAZIO achieved: ✅ 80% case deflection, reducing repetitive inquiries. ✅ Enhanced response times for complex issues. ✅ Scalable support, keeping pace with their growth. Check out the full case study to see how AI transformed YAZIO’s CX strategy: 👉https://buff.ly/4g4XmUB This success highlights the power of AI in empowering CX teams to focus on what truly matters—creating memorable customer experiences. What’s your organization doing to scale CX effectively?

Agentic AI = AI that is able to take action and resolve ✅ Only 20-25% of questions can be resolved by how-to related content FAQs. 🤯 With our 1B+ monthly interactions, we know first-hand Agentic AI is the future. 🚀