Forethought

🌟 Big News! 🌟 Today, we’re thrilled to announce a monumental milestone at Forethought: 1 billion monthly customer interactions!🚀 🤝This achievement underscores our mission to revolutionize customer experience with Autoflows—a game-changer in how businesses connect with their customers. Our Agentic AI tool empowers teams to create seamless, natural conversations that resolve nuanced issues with speed and accuracy. Unlike traditional RAG-only based systems or clunky decision trees, Autoflows is intuitive, scalable, and configurable in under five minutes, helping CX teams deliver real results. 👏 We're also honored to be recognized as an Emerging Specialist in the Gartner Innovation Guide for Generative AI Technologies and proud to partner with incredible customers like Fetch, YAZIO, and Forma, who are transforming CX with Forethought. 🎙️This is just the beginning. Forethought is setting the standard for customer-first innovation. Read more in our press release 👉 https://lnkd.in/gZSiRpXa

Excited to see Forethought featured in @CIO's latest article on maximizing business value with generative AI! 👏 Our AI platform empowers businesses of all sizes to drive productivity and efficiency with each of their customer interactions. 🚀 By automating routine tasks, Forethought enables teams to focus on strategic initiatives that drives measurable value and growth. 📈 Learn more about our solutions here: https://buff.ly/3CwDt6Y Read the full article:

How are small CX teams leveling the playing field with AI? In her latest piece, our Director of Customer Success, Lindsay Fifield explores how AI empowers small CX teams to deflect repetitive issues, label, and assist agents in real-time. Read more ⬇️

YAZIO is Raising the Bar for Customer Support with AI! Scaling customer support while keeping it personal isn’t easy—but YAZIO found the perfect solution with Forethought. Our AI-powered tools helped them achieve: 📉 80% case deflection, freeing up their team to focus on complex inquiries. 💬 Faster, smarter support for millions of users. This case study is a testament to the power of pairing technology with a customer-first mindset. Read more about YAZIO’s journey and see how AI is shaping the future of CX: ➡️ https://buff.ly/4g4XmUB Curious about how AI can transform your support strategy? Let’s start the conversation!

👀 Looking for your next role as a Solutions Engineer? We have just the role for you! Check out the role below and apply if you're interested! 🌍 Must be located in the US or Canada.

True AI agents are agentic AI, not just dressed up RAG. This little naming “technicality” is responsible for a whole lot of confusion in the market. Here’s why 👇: The buzzword of the day, “AI agent,” is being applied to everything from autonomous systems capable of independent decisions and actions to glorified FAQ bots. The resulting confusion makes it easy for companies seeking the former to end up with the latter, obscuring the full potential of the space. The major distinction between Agentic AI and RAGs (Retrieval Augmented Generation) is TALK VS. ACTION. Agentic AI can take action, reason through complex business policies, and “do stuff for you”. Whereas RAGs can only answer questions. It turns out agentic AI is still slightly difficult to build correctly, so you’re left with what I call THE RAG AGENT FAKE-OUT. AI vendors often resort to a RAG-based approximation reliant on hardcoded workflows, which comes with clear limitations, or requires tons of professional services. I wrote an article for Fast Company, breaking down the differences between Agentic AI and RAG, the technical challenges on why Agentic AI is hard, and what to consider if you are looking for a real AI agent. Hope you enjoy! https://lnkd.in/gFF-xmFW

🚀 80% Case Deflection? @YAZIO Made It Happen with Forethought! We’re thrilled to share our latest success story! YAZIO, the leader in personalized nutrition and fitness apps was facing a rapidly growing user base and needed a way to scale their customer support while maintaining exceptional service. Enter Forethought. 💡 , By leveraging our AI-powered solutions, YAZIO achieved: ✅ 80% case deflection, reducing repetitive inquiries. ✅ Enhanced response times for complex issues. ✅ Scalable support, keeping pace with their growth. Check out the full case study to see how AI transformed YAZIO’s CX strategy: 👉https://buff.ly/4g4XmUB This success highlights the power of AI in empowering CX teams to focus on what truly matters—creating memorable customer experiences. What’s your organization doing to scale CX effectively?

Agentic AI = AI that is able to take action and resolve ✅ Only 20-25% of questions can be resolved by how-to related content FAQs. 🤯 With our 1B+ monthly interactions, we know first-hand Agentic AI is the future. 🚀

🎄 Peak Season challenges—and opportunities are in full effect! 🛍️ The holiday rush means CX teams have been working harder than ever to deliver exceptional support while managing increased ticket volumes and customer demands. So, how can we stay ahead and ensure we’re meeting customer expectations going into this next month of holiday shopping and returns ? Our latest research, State of AI in CX: Peak Season Insights 2024, dives into the trends shaping consumer behavior this season and how AI is becoming the ultimate ally for CX teams. From automating repetitive tasks to delivering personalized experiences at scale, the insights we’ve uncovered can help your team turn seasonal stress into customer success. 👉 https://buff.ly/4hUvhAH How is your team preparing for the influx of returns and exchanges over the next month ? Share your strategies below! 💬

Forethought now powers over 1 billion customer interactions every month! 🤯 We’re so excited to announce this milestone, and to truly usher in the era of Agentic AI. At our core, we’ve always been about going beyond the “AI washing” and the marketing noise, to delivering the most value for our customers, and for the humans they serve every day. With Generative AI, only 20 to 25% of customer service inquiries can be addressed with information-only, knowledge-based answers, which is where most so-called “AI Agents” stop. To truly make a dent, the rest demand action, multi-step reasoning, and executing nuanced business logic. Think about the last time you had to reach out to customer support to reset a password, to process a refund, or help you troubleshoot complicated logic in a SaaS app. You don’t want a “bot” that just tells you information you could have looked up on your own. You want AI that will actually resolve the issue for you, end-to-end. Powered by our patent-pending Autoflows technology, Forethought is the only fully agentic AI in the world. (A bold statement, but despite all the noise many giants in the space are making, happens to be true.) This is how we truly resolve 60-80% of customer service issues, as we’ve done for our customers like Airtable, Cotopaxi, Upwork, Lime, and Fetch. And this is why Forethought was recognized as an Emerging Specialist in the Gartner Innovation Guide for Generative AI Technologies this October. I’m immensely proud of the Forethought team for this milestone. And immensely proud of the pioneering businesses we get to work with, who have chosen to trust Forethought to power their customer touchpoints. Please check out the press release below 👇, and tune into Bloomberg: The Close today at 1:30pm PT / 4:30pm ET where I’ll be talking more about this news and the future of Agentic AI. https://lnkd.in/gYWfUwPa