Wishing you a joyful holiday season and a prosperous New Year! Here’s to better customer experiences and optimized operations in 2025!
About us
Real-Time Signals for Your Real-Time Operations FeedbackNow gives businesses in healthcare, travel, multi-location retail, and major venues the ability to monitor, analyze and act on a continuous stream of customer feedback and other signals to optimize their operations using a simple and powerful system. Businesses are given this feedback instantly in FeedbackNow’s platform and are able to analyze data for trends, and prioritize action to improve experiences and operations. FeedbackNow enables brands to consistently deliver excellent CX and drive growth.
- Website
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http://www.FeedbackNow.com
External link for FeedbackNow
- Industry
- Information Services
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, New York
- Type
- Public Company
- Specialties
- Customer satisfaction, Passenger satisfaction, Employee satisfaction, Data analysis, Touch points analysis, customer experience improvement, passenger experience improvement, Employee satisfaction improvement, Operations, Real-Time Feedback, and Operational Improvement
Locations
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Primary
Get directions
154 W. 14th St. - 2nd Floor
New York, New York 10011, US
Employees at FeedbackNow
Updates
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Surveys or instant feedback? Discover which tool drives better customer insights and real-time improvements. Read more: https://lnkd.in/gGJsSUb3
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Overstaffing drains budgets. Understaffing risks quality. Our instant alerts optimize EVS resources by notifying them when and where cleanliness metrics change. Maximize efficiency and maintain standards. Learn More: https://hubs.ly/Q0301gpg0
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Tune in as Steve Peltzman chats with Stacy Palmer, Senior Vice President and COO of The Beryl Institute, about how FeedbackNow is helping to transform the healthcare experience by empowering patients with a sense of control in situations that often feel beyond their grasp. Listen to the Podcast: https://hubs.ly/Q02_VKlB0
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We’re thrilled to share a thought-provoking blog featuring insights from Dr. Susan Weinschenk and Guthrie Weinschenk of The Team W. Thank you both for shedding light on how memory, timing, and emotional states impact feedback accuracy and CX excellence! Check it out here: https://hubs.ly/Q02_nXWM0 #CustomerExperience #BehavioralScience #RealTimeFeedback
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Real-time monitoring empowers you to act before CX issues escalate, keeping customers happy and operations smooth. Don’t react—proactively improve. Learn More: https://hubs.ly/Q02_fjGY0
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Use real-time alerts to manage surging passenger traffic and long lines. Proactively deploy staff to reduce wait times, ensuring smooth journeys and boosting satisfaction and efficiency. Learn More: https://hubs.ly/Q02_4qCf0
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🙌 Excited to see how Urban Tech Xchange will raise the bar for customer experiences with these real-time insights!
New tech at the UTX! Did you know that 50% of consumers will switch to a competitor after just one negative interaction? This eye-opening statistic from Zendesk highlights the importance of delivering a positive experience at every touchpoint. That’s where FeedbackNow comes in. This new tech being tested at the UTX allows us to capture real-time insights and respond swiftly to customer needs. By leveraging FeedbackNow, we’re not only gathering invaluable data, but also driving meaningful enhancements across our operations. #CustomerExperience #FeedbackNow #Innovation
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Transform the waiting game. FeedbackNow’s real-time insights help shorten waits, boost satisfaction, and reveal how wait times impact patient experience. Learn how: https://hubs.ly/Q02-xb5c0
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Dirty restrooms don’t just hurt your reputation, they hurt your revenue. Real-time monitoring helps keep spaces clean and customers happy. Discover how FeedbackNow can help! https://hubs.ly/Q02-ln-z0