Etsy

In an increasingly automated world, Etsy’s mission to Keep Commerce Human means leveraging the most cutting edge technology to enhance the human experience, not replace it. Recently, Etsy Co-CTO Keyur Govande and Senior Director of Engineering Diane Hu joined EY’s Dan Diasio at AI Summit in New York to discuss how Etsy uses AI to improve shopping on Etsy’s marketplace by helping buyers more easily find special items. The conversation touched on 🛍️ How ML helps us sort our massive inventory of seller-listed items 🔍 Our experimentation with LLMs to surface more high-quality, delightful, relevant listings to buyers 🧑💻 Etsy’s efforts to democratizing AI – bringing this technology to more parts of our business Thanks so much to EY and the AI Summit team for a great conversation!

At Etsy, we know the holiday season is the most important time of the year for sellers. To support them through this key moment, we launched our 2024 Holiday Hub, with resources to help prepare their shops and stand out to buyers shopping for meaningful gifts. Here’s a peek at what’s included: 🎁 Tips on how to attract buyers looking for gifts 🔍 Personalized insights and recommendations using Etsy’s new Search Visibility Page 📸 A workshop on how to create videos that showcase product quality and drive engagement We’re always working to support our sellers, especially during the most important time of the year. You can check out the holiday Hub here: etsy.me/holidayhub

Today we celebrate several exciting additions to our executive leadership team 🎉 Kruti Patel Goyal, CEO of Depop and long-time Etsy leader, is returning to Etsy as President & Chief Growth Officer. This newly-created role will give Kruti oversight of all touch points of the customer journey so we can further elevate our experience for both sellers and buyers. Brad Minor, Chief Brand Officer, is being elevated to Chief Marketing Officer and will oversee how Etsy shows up in the world and how we uplift our community of incredible sellers. Lanny Baker will join Etsy as our new Chief Financial Officer to chart our path toward sustainable growth. To read more about our leadership changes, check out our formal announcement: etsy.me/update.

At Etsy, we’re always working to build meaningful connections with our community. That includes meeting face-to-face with some of our amazing sellers, like our latest meetup in Philadelphia! Members of the Etsy community team Kelly Clausen and Abby Lamdan led a lively discussion, covering everything from our sellers’ entrepreneurial journeys to valuable feedback from their experiences selling on Etsy, which we love to hear! A special thank you to Sara from Woolies, Tara from TaraJayneDesigns, Margaux from TweeMade, and Roberta and Ian from CreativeUnionDesign for joining us and contributing to such an engaging discussion! We’re excited to meet more sellers IRL in the future! 🧡

Etsy is proud to be the home for human creativity online. Etsy CEO Josh Silverman and CTO Rachana Kumar spoke last week at global tech conference Web Summit to discuss how in today’s increasingly automated world, we’re using technology to make Etsy more Etsy. In conversation with Axios’ Hope King, Josh shared how Etsy has deepened our commitment to our mission to Keep Commerce Human, from improving the shopping experience on Etsy to centering sellers across our marketing. Rachana spoke with Fortune’s Massimo Marioni about the cutting-edge machine learning and GenAI that powers Etsy’s shopping experience, and how we’re working to increase access to this technology across every area of our business. Creating a more streamlined platform that better serves all our stakeholders, from our teams to our buyers and sellers is part of our mission here at Etsy. Thanks to the Web Summit team and our thoughtful moderators for the great conversations!

It’s finally here! 🎁✨ Etsy’s Cyber Week Sales event goes live today, exclusively on the Etsy App, with up to 60% off original gifts from small businesses. We know this is the most important time of year for our sellers. That’s why this holiday, we’ve pulled out all the stops to make shopping on Etsy easier, more delightful and more reliable than ever: 🎁We’ve created over 5,000 gift ideas to explore, plus, buyers can build gift lists, set reminders, and send video messages so their recipients can preview their gift. 🛍️We’ve added new ways to discover categories, trends, and deals to help inspire shoppers, including a refreshed app and homepage experience. 🤝Holiday gifts have to arrive on time. That’s why we’ve made our sellers’ delivery dates more accurate than ever, and are guaranteeing gifts on time or your money back.* Etsy’s Cyber Week Sales begins in the Etsy App today, Nov.18, and runs from Nov. 20 through Dec. 3 across all Etsy platforms. Now more than ever, we’re laser focused on supporting our sellers as they create, handpick, and design unique gifts that make the holidays special. Click the link to discover meaningful holiday gifts and more: etsy.com/gifts 🧡 *Registered Etsy account required. Exclusions apply. See terms. https://lnkd.in/g9Pk7vgr

Meet the 2024 Etsy Design Awards Grand Prize winner, Merve of Etsy shop Goril Market! After working in the textile industry for 12 years, Turkish fashion designer Merve was looking for creative freedom and a chance to share her craftsmanship more personally. In 2022, she decided to embrace her passion for handcrafted goods full-time and open her Etsy shop GorilMarket. Today, Merve weaves customers’ memories into stunning hand-embroidered tablecloths, creating special gifts that are meaningful as they are timeless. At Etsy, we’ve long been an onramp for economic empowerment, offering opportunities for independent artists and creators like Merve to thrive on their terms. We’re proud to help makers connect with buyers worldwide, enabling them to share their unique talents and stories that can be cherished for years to come. Discover all our 2024 winners here: https://etsy.me/2024EDA #EtsyDesignAwards #Etsy #Handmade

We’re proud to partner with Nest to support initiatives that uplift artisan communities. We’re excited to continue to work together to provide business support and resources to makers, helping strengthen the creative economy. 🧡

This evening Etsy reported our third quarter results. “Our third quarter consolidated results came in roughly as anticipated, with some incremental pressure on Etsy marketplace year-over-year GMS, healthy growth in revenue, and continued strength in our adjusted EBITDA profitability,” said Josh Silverman, Etsy, Inc. Chief Executive Officer. ”We made excellent progress improving Etsy marketplace customer experiences - from Gifting, to Quality, a new loyalty program, investing in our app, and more - all of which we believe will drive engagement and frequency over time. While 2024 has been a challenging period for discretionary goods, we are investing with discipline and focus to make Etsy even more Etsy - which we believe will lift our boat when the tide comes back in again.” To watch the full video earnings call, see investors.etsy.com.

This past weekend, Etsy hosted an immersive Holiday Pop-Up, and it was a huge success! 🎁🧡 This interactiveIRL shopping experience in the heart of NYC introduced in-person buyers to some of the best of Etsy – such as thoughtful gift ideas and unique customizable finds. Etsy sellers Jill Foreman, Jen Kitagawa, Priyanka Batra and Karen Brown offered interactive installations, like custom monogramming, live portrait drawings, and more. And, we partnered with The Infatuation to curate delicious treats from fan-favorite brands Salt & Straw and Cloudy Donut. We invited sellers to preview the Pop-Up for an opportunity to get inspired and connect with members of the Etsy team. It was incredibly valuable to meet and learn from everyone who came out. We couldn’t be more thrilled at our community’s reaction to this activation, from the line down the block ahead of opening to the meaningful, inspiring connections we had with our sellers. Here’s to a successful start to the holiday season! 🎉