🎉 Best Holiday Wishes from all our team at Enghouse Interactive! 🎉 We would like to thank all our Customers and Partners for another great year in the wonderful world of #customerexperience, and we look forward to working closely together again in 2025 💖 We wish you a joyful holiday season with your loved ones, great weather, safe travels, and a healthy and happy 2025! 🌟 https://engh.to/4630xrM #HappyHolidays #ThankYou #HappyNewYear
Enghouse Interactive
Software Development
Phoenix, AZ 28,026 followers
Elevate Your Customer Experience.
About us
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
- Website
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http://www.enghouseinteractive.com
External link for Enghouse Interactive
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Phoenix, AZ
- Type
- Public Company
- Founded
- 1984
- Specialties
- Cloud Contact Center, CTI, Self Service / IVR, Speech Applications, Call Recording, Quality Management, Integration & Optimization, Outbound Predictive Dialing, Call Accounting & Billing, Unified Communications, Knowledge Management, and Operator Consoles
Products
![Click here to view Enghouse Contact Center for Enterprise]()
Enghouse Contact Center for Enterprise
Call Center Software
Our Contact Center solutions are for organizations requiring advanced capabilities and customization, which can be used within distributed environments.
Locations
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Primary
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Suite 110
Phoenix, AZ 85027, US
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700 Commerce Drive
Oak Brook, IL 60523, US
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Imperium, Imperial Way
Reading, Berkshire RG2 0TD, GB
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18022 Cowan, Suite 110
Irvine, CA 92614, US
Employees at Enghouse Interactive
Updates
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🎉 Best Holiday Wishes from all our team at Enghouse Interactive! 🎉 We would like to thank all our Customers and Partners for another great year in the wonderful world of #customerexperience, and we look forward to working closely together again in 2025 💖 We wish you a joyful holiday season with your loved ones, great weather, safe travels, and a healthy and happy 2025! 🌟 https://engh.to/4630xrM #HappyHolidays #ThankYou #HappyNewYear
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#AI has generated a lot of press and business leaders are putting pressure on internal teams to catch up. Enghouse Interactive's Steve Nattress talks to CX Today's Charlie Mitchell about where to start with #contactcenter #GenAI, covering some #CX AI fundamentals as well as best practices for implementation. Learn more - https://engh.to/3OZ5bPA Tim Peters, HBA, MBA, CM, iGP #artificialintelligence #contactcenter #customerexperience #ROI #automation
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📢 CX Vision December Newsletter: Insights for the Year Ahead As 2024 comes to a close, it’s time to reflect on the strides made in customer experience and gear up for what’s next. This month’s CX Vision Newsletter is your guide to starting the new year strong, with insights and strategies tailored for the evolving CX landscape. 🚀 Top CX Tech Trends for 2025 💡 Navigating the Evolving CCaaS Market 🎥 What CX Tech Should You Buy Next? 🌍 Breaking Language Barriers with Multilingual CX Let’s embrace the future together and turn every interaction into a CX success story. #CXVision #EnghouseInteractive #CustomerExperience #AI #ContactCenter #CustomerSatisfaction
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December already? ✅Check. Crystal ball at the ready? ✅Check. OK, so what coming to the #2025 #contactcenter? Enghouse Interactive's Steve Nattress joins the Call Centre Helper Magazine panel for some expert predictions. Learn more - https://engh.to/4fcybxX Tim Peters, HBA, MBA, CM, iGP #genAI #AI #artificialintelligence #cx #customerexperience #ROI #automation
Contact Centre Predictions for 2025
callcentrehelper.com
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In 2025 it will be easier for contact centers to deliver #AI solutions, but #security continues to be critical. Organizations and vendors will be more transparent about their strategies for keeping their customers’ data safe. Learn more from Enghouse Interactive's VP of Product Management, Steve Nattress. Watch the Video - https://engh.to/4g9Hd0f Call Centre Helper Magazine Tim Peters, HBA, MBA, CM, iGP #genAI #artificialintelligence #cx #contactcenter #customerexperience #ROI #automation
2025 Contact Centre Predictions - Trust and Transparency Will Be a Necessity
https://www.youtube.com/
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At Vision 20XX, we had the pleasure of welcoming Julia Ullrich, who shared valuable insights on emerging trends that will shape customer service in the coming years. 🙌 Her keynote emphasized the critical importance of aligning technology with human needs and values, ensuring that innovation truly serves the people it impacts. Thank you, Julia, for inspiring us to prioritize humanity in the evolution of customer experience! 🌟 https://engh.to/4630xrM #Vision20XX #CXInnovation #AI #ContactCenters #EnghouseInteractive #MegaTrends #ContactCenter #CX
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🚀Last week, during Vision 20XX we had the pleasure to hear Tina Leitschuh highlight the strong connection between sustainability and successful recruiting, showcasing how companies approach these challenges differently and achieve remarkable success. She inspired us all to embrace sustainability not just as a concept but as a practice, integrating it meaningfully into our businesses. 🌱 https://engh.to/4630xrM #Vision20XX #CXInnovation #AI #ContactCenters #EnghouseInteractive
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Proud to have participated in the CONFERÊNCIAS DO EXPANSÃO - VII FÓRUM TELECOM in Angola with our partner Quality - Contact Centers! We showcased our cutting-edge solution against digital fraud, leveraging voice and face biometrics to enhance security and customer trust. Thank you to everyone who connected with us—exciting innovations ahead! Carlos Pinho Justin Foxcroft #EnghouseInteractive #DigitalFraudPrevention #Biometrics #TelecomInnovation #Partnerships
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🚀 Exploring the Future of CX in the Age of Artificial Intelligence During our round table discussion during our Vision 20XX event, “Evolution of CX in the Age of Artificial Intelligence: Myths, Facts, and Trends”, we were honored to hear from experts like Ralf Mühlenhöver, Detlev Artelt, Alex Black, and Martin Oberdanner, who dived into crucial topics shaping the future of customer experience: 1️. AI Integration in Customer Service 2️. Omnichannel Solutions 3️. AI Trends and Generative AI 4️. Human-Centered AI 5️. Employment in AI-Driven CX This event was an inspiring exchange of ideas, paving the way for innovation in CX. Thank you to all participants for making this conversation meaningful! More information - https://engh.to/4630xrM Stay tuned, the video to come #Vision20XX #CXInnovation #AI #ContactCenters #EnghouseInteractive
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