Engagys LLC

🌟 Staff Spotlight: Adrienne Heaphy-Tenney Meet Adrienne 👋, Director of Project Quality and Operations at Engagys. With over 15 years of experience in healthcare and nearly a decade in consumer engagement, Adrienne is passionate about creating intentional, effective communications that drive measurable health outcomes. She’s known for her ability to think strategically, drive collaboration, and turn complex challenges into actionable solutions. Outside of the office, Adrienne works with a local non-profit to improve health outcomes for youth. She works with them to raise awareness, build community, and deliver programs to ensure youth in the community have the support they need to make healthy choices and build self-esteem and resilience. ✨ Career Highlight: Adrienne has worked with a variety of healthcare clients to improve engagement strategies, streamline processes, and drive digital transformation. She brings a mix of behavioral science, content strategy, and operational expertise to every project, helping clients move the needle on consumer engagement and operational goals. 🎈 Fun Fact: "Though I'm a city girl at heart, we've settled in a small town with plenty of green space, allowing us to raise animals and maintain a large garden - not quite a farm but sometimes it feels close. Keeping up with almost 20 animals at one point was a big adjustment but it beats city traffic!"

Engagys Co-Founder Joel Radford is gearing up to speak at the RISE AI in Healthcare Summit, happening January 12-14 in Phoenix, AZ. Joel will join Jonathan Burow, Vice President of Customer Experience & Digital Transformation at Independent Health, for a session on "Transforming Member Experience with AI." They’ll cover how AI-driven personalization, advanced analytics, and enhanced communication are reshaping member engagement. 🤝Will you be there? #RISEAI #HealthcareInnovation #AIinHealthcare #MemberEngagement #DigitalTransformation #HealthcareLeaders

Exciting news: Engagys Co-Founder Joel Radford and Jonathan Burow from Independent Health will be speaking together at the RISE AI in Healthcare Summit in Phoenix, AZ, from January 12-14. In their session, "Transforming Member Experience with AI," they’ll discuss how AI-driven personalization, better communication, and advanced analytics are changing the way health plans engage with members. Attendees will walk away with valuable insights on: 🤖 Real-world AI use cases that are improving member engagement 💡 Strategies for securing leadership buy-in and optimizing governance 🛠️ Practical steps to integrate AI into your health plan today If you're attending, don’t miss the chance to hear directly from Joel and Jon and learn how AI is transforming the member experience. #Engagys #AIinHealthcare #RISEAI2024 #MemberEngagement #HealthTech #AI

🔊 In this video from the #RISEWest2024 Medicare Advantage member panel, members share their experiences with confusing components of their health plans. One member talks about how they chose a low-deductible plan but was never sure what it covered. Another shared a frustrating experience with unexpected invoices, revealing a communication gap that led to confusion about coverage. There’s also a discussion about the lack of transparency around out-of-pocket costs for medical procedures, which left one member uncertain about what they'd owe after a visit. What can we learn from these experiences? Health plans need to prioritize clear, transparent communication to avoid confusion and build trust with their members. Whether it’s explaining coverage, cost breakdowns, or addressing billing issues proactively, a better understanding of the patient experience can go a long way. Read our full takeways for more insights on improving member engagement and satisfaction. #Engagys #MedicareAdvantage #HealthPlanEngagement #MemberExperience #HealthcareCommunication #PatientSatisfaction

As 2024 wraps up, the healthcare industry reflects on a year of big shifts. From AI advancements to rising Medicare Part D costs, health plans are adapting to new challenges while enhancing member experiences. In our latest blog, we cover the top five healthcare topics of 2024: 📊 AI transforming consumer engagement 💡 Strategies to manage Part D expenses 📈 Focus on member retention and onboarding 📞 Outbound calling to boost engagement 🌟 Recovering from Medicare Advantage Stars declines #HealthcareInnovation #HealthPlans #AIinHealthcare #MemberEngagement #MedicareAdvantage #HealthcareTrends

🌟Staff Spotlight: Shannon O'Connell Meet Shannon 👋, Associate Partner at Engagys. Shannon is a passionate advocate for improving healthcare communications and driving impactful member engagement, particularly within the Medicare population and communities facing barriers from social determinants of health. With over a decade of healthcare experience, Shannon leverages her expertise in C360 communications to deliver meaningful behavior change and strengthen both member and provider engagement. ✨ Career Highlight: Shannon has led high-impact initiatives across health plans, focusing on everything from communications mapping and taxonomy development to transforming print-to-digital strategies. Her visionary leadership and hands-on approach have helped improve communications governance models and optimize campaigns for maximum effectiveness. Her collaborative, results-driven mindset makes her a key player in the success of Engagys' projects. 🎈 Fun Fact: "While raising four kids has left me with little free time and perhaps a bit less spontaneity, I’ve stayed committed to my goal of exploring the world. This year we focused on trips with great wildlife and visited Costa Rica and the Florida Keys." #StaffSpotlight #Engagys

We’re proud to share that our co-founder, Kathleen McQuade Ellmore, has been named an honoree for the 2024 Irish America Magazine Business 100. 🍀 This recognition celebrates the most influential Irish-American and Irish-born leaders across industries. Kathleen’s dedication to transforming healthcare engagement and leading with innovation will be recognized in the December issue of Irish America. Congratulations to Kathleen on this meaningful recognition. 👏 #Leadership #IrishHeritage #HealthcareInnovation

🔊 In this video from the Medicare Advantage member panel at #RISEWest2024, members share their thoughts on in-home well visits. One member shared that while they receive frequent calls, they don’t see the value in the visits, as they and their spouse regularly see their doctor. The persistent calls felt intrusive, even after declining. On the other hand, another member found value in the in-home visit and would take advantage of them again. This highlights the challenge for health plans: how can outreach be more personalized to meet member preferences while offering convenient care options? Watch the full discussion for more insights. #Engagys #MedicareAdvantage #MemberExperience #InHomeWellVisits #HealthcareEngagement

The key to successful member outreach is understanding how your members want to communicate. By capturing their preferred contact methods and incorporating SMS and email "warming" into your campaigns, health plans can drive more meaningful interactions, increase call completion rates, and ultimately improve care coordination. A personalized approach leads to better outcomes and stronger member relationships.

In case you missed it: Engagys was recognized as one of Modern Healthcare’s Best in Business 2024 in the Consultants - Healthcare Management category! 🎉We’ve been able to achieve some exciting results for our clients, including: 📈A 20% boost in member engagement  💪140% more wellness program enrollments  🧠50% more participation in behavioral health services  🤖AI tools that reduce labor costs by up to 50% It’s an honor to be part of this innovative community, and we’re excited to keep pushing the envelope in healthcare engagement. #BestInBusiness #HealthcareConsulting #Engagys #HealthcareInnovation #ModernHealthcare