McKinsey research shows that a mere 15% of leaders are truly satisfied with their company's approach to measuring customer experience, and an even smaller 6% have faith that their systems support both strategic and tactical decisions. This widespread issue is a significant hurdle in securing funding for CX initiatives. Join CXPA's Gabe Smith, CCXP as he welcomes former Forrester Senior Analyst Michelle Beeson and JourneyTrack Founder & CEO Ania Rodriguez to offer actionable insights and transformative strategies you can put into practice today to improve outcomes for your organization.
Customer Experience Professionals Association (CXPA)
Non-profit Organizations
Minneapolis, Minnesota 76,403 followers
We support CX professionals to share, learn, inspire, and grow throughout their entire career.
About us
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. CXPA created the Certified Customer Experience Professional (CCXP) credential and certification.
- Website
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www.cxpaglobal.org
External link for Customer Experience Professionals Association (CXPA)
- Industry
- Non-profit Organizations
- Company size
- 2-10 employees
- Headquarters
- Minneapolis, Minnesota
- Type
- Nonprofit
- Founded
- 2011
- Specialties
- Collaborative environment for establishing industry standards and best practices, Networking opportunities with industry leaders, Business, customer experience, Certified Customer Experience Professional, CX certification, CX Book of Knowledge, CX jobs, and whtiscx.com
Locations
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Primary
Get directions
10700 w Highway 55
Suite 275
Minneapolis, Minnesota 55441, US
Employees at Customer Experience Professionals Association (CXPA)
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Graham Clark CCXP
Driving operating improvement and competitive advantage through digital first but not digital only experience management technologies
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Rafael Bonjorno
CX & Business Development | B2C and D2C | Innovation Strategies | Product & Services | Marketing & Sales | Digital Transformation | CRM & Loyalty |…
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Francisco Zapata, CCXP
Head of Customer Centricity | CEO | CX Professor | CCXP | CXPA Council Chair| Customer Experience | Customer Success | Customer Centric Companies
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Lucied Manduca
Global Director at Vale - CX & Sales Services | Marketing | Business | Innovation and Digital | Speaker and Mentor of CX and Career | Board Member |…
Updates
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▶️ Catch the LinkedIn Live Replay with INDEVCO Consultancy 💡 Hear tips from Greg Tucker, CCXP and Maya Khalife, CCXP on The CX Pro's Role in Maximizing Customer Value and learn valuable key insights for CX leaders. 👉 https://lnkd.in/eApUJqxn #CX #CXPA #CCXP #CustomerExperience
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To see CX in action, look no further than the diverse celebrations that characterize December—Christmas, Hanukkah, Bodhi Day, Kwanzaa, and Advent. These traditions may differ, but they share universal themes of light, hope, generosity, and community. By embracing these values, CX leaders can create truly inclusive and impactful experiences. Thanks to CXPA Member Stacy Sherman for this blog. Read more 👉https://lnkd.in/eqgsR9zj
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Thank you Melanie Avraam, CCXP for sharing your reflections on your #CCXP journey. We look forward to supporting you in your continued #CX leadership.
Congratulations to recent CCXPs 🎉Please help us celebrate and recognize the achievement of these amazing CX leaders! https://lnkd.in/eVkckGk #CCXP #customerexperience #cx #customer #cxpa
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Customer Experience Professionals Association (CXPA) reposted this
I’m excited to announce my appointment as the Customer Experience Professionals Association (CXPA) UK Chair for 2025! This incredible opportunity allows me to work closely with members across the UK and collaborate with our amazing colleagues in other regions to continue building a thriving customer experience community. At the heart of CXPA is our members. My priority will be to actively listen to your insights, ideas, and aspirations. Together, we’ll focus on delivering initiatives, tools, and connections that truly matter to you—helping you navigate and grow in your CX careers. More to come! Thank you Greg Melia, CAE and Customer Experience Professionals Association (CXPA) for this opportunity! Let’s make 2025 a year of growth, connection, and impact! #CXPA #CustomerExperience #Leadership #CareerGrowth #CX
We are proud to announce the 2025 CXPA Board of Directors, Councils and Committee leadership appointments. Congratulations to these amazing #CX professionals that will help lead CXPA in 2025 and beyond. 2025 Board Chair: Roxana (Roxie) Strohmenger, CCXP 2025 Vice Chair: Jayalakshmi S. 2025 Treasurer: Benjamin Easaw, CCXP New Appointments to the 2025 Board: Ahmed Alfaddagi, CCXP Kristy DeSantis, CCXP Georges Essama, CCXP Eytan Hattem, CCXP Scott Lee Holloway, CCXP Greg Tucker, CCXP New Committee and Council Chairs: Shawn Silzer, CCXP - CCXP Advisory Committee Chair and ex-officio Board Director Lauren Deeney, CCXP - CCXP Application Review Committee Chair Tammie Holt, MBA, Certified Six Sigma Black Belt, CCXP - CCXP Appeals Committee Brittany Bluthardt, CCXP - CX Leaders Advance Host Committee Chair Catherine Gauthier, CCXP - CXPA Canada co-Chair Larry Leung - CXPA Canada co-Chair Dr. Ana Iorga, CCXP - CXPA Europe Chair Natalia Jaramillo - CXPA Middle East Chair Melanie Long, CCXP - CXPA Unites States Chair Victor Songa Musiwa, CCXP, XMP, MSc - CXPA Africa Chair Pranav Kumar - CXPA Asia Chair Francisco Zapata, CCXP - CXPA Brazil Chair Kat Stroud, CCXP - CXPA UK Chair Sue Duris, MBA, CCXP - CXPA Diversity Advancement Committee Chair Jim Tincher, CCXP - CXPA Research Committee Chair Meet the full Board and Committee vice chairs in the Linkedin Article. Thank you to each and every CXPA volunteer. We can't wait to see what we accomplish thanks to your leadership.
CXPA Announces 2025 Global Board of Directors and Leadership Appointments
Customer Experience Professionals Association (CXPA) on LinkedIn
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▶️ Catch the LinkedIn Live Replay with INDEVCO Consultancy 💡 Hear tips from Greg Tucker, CCXP and Maya Khalife, CCXP on The CX Pro's Role in Maximizing Customer Value and learn valuable key insights for CX leaders. 👉 https://lnkd.in/eApUJqxn #CX #CXPA #CCXP #CustomerExperience
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To see CX in action, look no further than the diverse celebrations that characterize December—Christmas, Hanukkah, Bodhi Day, Kwanzaa, and Advent. These traditions may differ, but they share universal themes of light, hope, generosity, and community. By embracing these values, CX leaders can create truly inclusive and impactful experiences. Thanks to CXPA Member Stacy Sherman for this blog. Read more 👉https://lnkd.in/eqgsR9zj
Customer Experience: A Unifying Force in the Season of Diverse Celebrations
cxpa.org
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Congratulations to recent CCXPs 🎉Please help us celebrate and recognize the achievement of these amazing CX leaders! https://lnkd.in/eVkckGk #CCXP #customerexperience #cx #customer #cxpa
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Customer Experience Professionals Association (CXPA) reposted this
Thank you Naveen Temkar, CCXP COPC for sharing these highlights from this recent #CX event in #India. Interested in CX in India and Asia? Get connected at www.cxpaasia.org
LinkedIn Top CX Voice | Servant Leader (WIP) | Design Thinking | CCXP | COPC
Here's the snippet from The CX Transformation Summit Awards & First CXPA F2F Meet-up. Today marked a significant milestone in the Customer Experience (CX) landscape as we gathered at the stunning Hotel Conrad, Bangalore, for The CX Transformation Summit Awards and the first-ever Customer Experience Professionals Association (CXPA) CXPA Asia face-to-face meet-up in the region. The event brought together thought leaders, industry pioneers, and passionate CX professionals to celebrate innovation, recognize outstanding contributions, and foster meaningful connections within the CX community. Highlights of the Day: ✨ Inspiring Keynotes: Renowned speakers shared actionable insights on transforming CX strategies to elevate, simplify, hyper-perosonalize, customer satisfaction and loyalty. 🏆 Awards Ceremony: Honoring organizations and individuals for achievements in driving best-in-class CX. 🤝 CXPA Meet-Up: A vibrant session of networking and collaboration, marking the beginning of a strong CXPA community in India. Greg Melia, CAE Conrad Hotels & Resorts CXPA Asia Medallia Qualtrics #CCXP #CXPA #Conrad #CX #EX #BX
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Customer Experience Professionals Association (CXPA) reposted this
Thank you Hani Jean Eid for attending this webinar and sharing your take aways! Not involved with CXPA Middle East? Get connected at www.cxpamiddleeast.org
I had the pleasure to attend the Customer Experience Professionals Association (CXPA) webinar "Leading Change While Creating the Desired Customer Experience" with Council Member Jihane Srour - Tehini, CCXP and Council Chair Natalia Jaramillo The discussion was insightful, covering aspects like defining a CX vision, fostering adoption, and sustaining momentum to drive meaningful change. My Main takeaways: * One of the critical roles of the CX team is breaking organizational silos. * Actively involve employees and leadership in driving CX change. * Employing effective change management techniques is essential to successfully implement CX initiatives. * Come up with ideas to sustain momentum. Thank you for an engaging session and for creating a platform to exchange ideas and learn from industry experts. This webinar is organized by CXPA Middle East #CustomerExperience #CXLeadership #ChangeManagement #CXInnovation