Curbee

Happy holidays from the Curbee team!

📣 📣 We couldn't have said it better ourselves.  Today's top story from Car Dealership Guy: "Dealerships could be leaving money on the table by skipping out on mobile service offerings. New data from Curbee shows that mobile services ...  are bringing long-lost customers back to the fold ...  In fact — 92% of those who hadn’t visited a dealership in over 18 months accepted a mobile service appointment when offered. There are several other notable reports that support Curbee’s findings. 👉 Service departments could lose an average of $853,000 – $1.17 million annually due to missed calls and unbooked appointments. 👉 A recent study by Morgan Stanley revealed that 77% of U.S. consumers surveyed cited convenience — in terms of comfort, speed, accessibility and availability — as a key factor when making purchasing decisions. Mobile service is quickly becoming a must-have for capturing lost revenue." Link to the full article here: https://lnkd.in/eze6y3tn Want to download the research: https://shorturl.at/7pqZz 🌟 🌟 Curious about mobile service? Drop us a note hello@curbee.com 🌟 🌟

Curbee Team Spotlight Time! 🚗 Meet Chris Buller, Curbee’s Head of Dealer Operations! 🚗 Chris is a car die-hard with an industrial engineering twist. Over the years, he’s: 🔧 Built the True Collision Centers repair network, transforming dealership body shops. ⚡ Helped make Tesla’s service centers run smoothly, then helped launch mobile service and got new Body Repair Centers up and running. 🚘 Opened 25+ maintenance facilities at Lyft, boosting fleet uptime. Now at Curbee, Chris levels up mobile service for dealerships by overseeing our Dealer Success Team. 🚀 Pumped to have him on the team, helping our Dealers implement mobile service.🚀 #TeamCurbee #AutomotiveInnovation #Leadership

92%! That’s how many “lost” customers—those who hadn’t serviced their cars in 18+ months—said yes when we worked with a major OEM to offer mobile service instead of a trip to the dealership. Think about that: 92%. These were folks with older cars, out of warranty, who weren't going to the dealership. But when given an option that fit their busy lives? They came back. This is proof that mobile service isn’t just convenient—it’s a customer magnet. Want the full story (and the data)? We put it all into a handy report and infographic for easy downloading and sharing. Grab it here: https://lnkd.in/gsYYziMK Or you can grab it right from our blog. Link in the comments. #MobileService #CustomerRetention #Curbee

Grateful for all of you today 🍗🍗🍗

Check it out! Our CEO Amit Chandarana just last week at the Los Angeles Auto Show + AutoMobility LA spreading the fixed ops and mobile service love. Good times and good learnings with Katie Merx, Sean McLain, Jamie Butters, Lynn Calder Jeff Gilbert and more.

👉 👉 👉 Over 20% of #automotive recalls are software fixes. According to ASOTU | More Than Cars and Ars Technica, that number was 12% in 2014. As of 2023 that number has soared to 23% and will likely grow. (we’re essentially driving computers). Many of these can be handled using mobile service. Increased CSI ✅ OEM compliance ✅ Dealer service effectiveness ✅ Links to articles in the comments.

What an amazing week in the field. Photo dump below 👇 - real world “business travel” - BDC and field training with Ewing Buick GMC and Mercedes-Benz - Curbee cookies everywhere (IYKYK) - Mobile Service discussion with Toyota of Irving (btw Back to the Future wants its ‘85 Toyota North America SR5 back) - Epic mood lighting at Autobahn BMW Fort Worth’s BDC - Mobile Service genchi genbutsu with Brendan Harrington - And cool parts delivery robots @ our partner Momentum BMW There’s nothing like learning from the field. Props to all the dealership associates who take time out of their day to help make #mobileservice better

WardsAuto went behind the scenes with our CEO Amit Chandarana for a convo about his career, what he thinks of mobile service and his plans for Curbee. Read more here: https://lnkd.in/eS7NyP-q

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