The conventional wisdom that once guided #CX strategies is being challenged, making way for innovative approaches. #Insurance companies that embrace this change and provide a differentiated experience will be massively rewarded with increased customer lifetime value. Read CSG’s 2024 State of the Customer Experience report for actionable insights that give you practical guiderails as you explore the art of the possible. 👉 http://spr.ly/6040QcrF4
CSG
Software Development
Englewood, Colorado 174,328 followers
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
About us
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
- Website
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https://www.csgi.com
External link for CSG
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Englewood, Colorado
- Type
- Public Company
- Founded
- 1994
- Specialties
- Business Support Solutions, Revenue Management, Customer Experience, Digital Transformation, Managed Services, IoT, 5G, Telecom, and OTT
Locations
Employees at CSG
Updates
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In today’s #telecom landscape, long-term success is about more than customer acquisition—it’s about driving growth while reducing costs. #CustomerExperience has become the key to transforming digital strategies and achieving sustainable profitability. Watch this on-demand panel session to explore how #CSPs can leverage #CX to create seamless, personalized customer journeys that drive post-acquisition growth. 👉 http://spr.ly/6049QcrmP
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Retention is the new growth. CSG’s #AI-driven solutions empower #CSPs to turn post-acquisition interactions into lasting loyalty and revenue. By personalizing every engagement and automating support, you can enhance customer satisfaction, reduce churn, and boost lifetime value. 🔄 Ready to turn customers into champions? Schedule a meeting with us at MWC Barcelona 2025 to explore how CSG can help you achieve sustainable growth through engaged, loyal customers. 👉 http://spr.ly/6043Qcu8J #MWC2025
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The Cablefax Most Powerful Women Awards ceremony shone the spotlight on the influential women — including our own Chief Experience Officer, Liz Bauer — who set the bar higher every day. Congratulations to the honorees, who inspire us all. 💫 Thank you to Shannon Picchione, Saurabh Joshi, Mike Mara and Joe Dooley for joining Team CSG at the event.
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Over half of businesses surveyed said they’ve invested in #CX-focused #AI technology, according to a new CCW Digital study. How many businesses are seeing returns on those investments? Get the takeaways in this new blog post. 👇
Applying AI in CX: How Many Businesses Are Succeeding (So Far)?
https://www.csgi.com
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Did you make it on your customers’ “nice list” this year? That depends on whether you made it quick and easy to interact with your brand. Learn how to deliver intentional experiences for 12 journeys during the holidays and beyond. 👇 #CX #CustomerExperience #CJO #JourneyOrchestration
The Twelve Days of Customer Journey Orchestration
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Today #CSPs must keep reinventing themselves to drive growth in saturated markets. Our latest report dives into 4 trends shaping the #telecommunications industry, and actionable steps businesses can take to demonstrate #ROI quickly for a competitive edge. Discover the data behind these trends: ✅ #AI-Powered Customer Experience ✅ Expanded Bundles ✅ New Market Frontiers ✅ Cybersecurity at the Forefront Get the report! 👉 http://spr.ly/6048QcPRj #CX #CustomerExperience
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Today's drivers expect convenient, multi-channel options for payment. CSG helps you transform the statement-to-payment process with a unified solution to reduce call center volume, improve collections, and drive digital adoption. 🛣️ Download our datasheet to find out. 👉 http://spr.ly/6044QcOsE.
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With #CX index scores continuing to drop, how do CX teams convince business leaders to keep investing in their initiatives? By showing the #ROI. Read this blog to learn five best practices for demonstrating CX value. 👇
Why CX Scores Are Declining—and How to Reverse the Trend
https://www.csgi.com