Conversica

A New Benchmark for Conversational AI Performance What does “good” look like in AI-powered engagement? We wanted to redefine that by focusing on real-world results from the top 30% of Conversica users over the past year. We benchmarked two metrics for the best performers across industries, use cases, and regions. 💬 Conversation Rate: The percentage of contacts messaged that actually respond to the AI agent in two-way dialog. Measures engagement with deeper fidelity than traditional metrics like click or open rate. 🎯 Conversation Qualified Rate: The percentage of contacts messaged that turn "hot," or agree in conversation that they're ready to take the next step in the journey. Measures conversions, with the conversation goal dictating the desired outcome (for example, a call with a Sales rep). These numbers aren’t just stats—they’re real-world examples of what AI agents are capable of when applied to revenue-hunting use cases. 👉 Swipe through the carousel for a closer look at the data. 📥 Want to see how top users in industries like Corporate, Sports, Auto, and Education are leading the way? Download the full report for more insights and actionable takeaways: https://lnkd.in/g_jAVXBs #ConversationalAI #AIforBusiness #MarketingAutomation #AIAgents #SalesAI 4o

The results are in: we examined all the performance data from the last 12 months, and we've got the top-performing use cases and conversations for every industry. Today, we're taking a look at sports. Teams across major and minor leagues use Conversica #AIagents to boost ticket sales and improve fan engagement. The #1 conversation across all the teams leveraging Conversica this year? Connecting with fans who've signaled interest, but haven't requested to speak with a sales rep explicitly yet. The Fresh Fans conversation, as we call it, can be triggered by actions like engagement on the website, entering a contest, or receiving a ticket transfer. The Conversica AI agent then reaches out to the fans to find the ones that have actual interest in buying a package or season ticket, and drives them toward a call with a rep. Imagine a quarter of your contest entries raising their hand to talk to sales about ticket packages! Now that's a power play. Discover all the top conversations in the Sports industry and more in our 2024 Conversational AI Agent Performance Index: https://ow.ly/Z1me50UviBx #TicketSales #FanEngagement #SportsTech #FanExperience #SportsMarketing #AIForSports

We've entered the time warp zone—just a few short (and weird) weeks left in the year. As we all start looking ahead to 2025, everyone's got AI on the brain. But where should leaders focus to see the biggest impact? Tell us what you think will move the needle most for you in 2025 👇

"Integrating a campaign is easy, and I can easily see the respondents directly in my Salesforce dashboard. I use Conversica weekly because it's so well integrated and easy to use." Enterprise tech marketer Nathan W. gave Conversica ⭐⭐⭐⭐.5️⃣ stars on G2! Real Conversica users like Nathan earned us 66 G2 badges in 2024. Don't take our word for it—read their stories in their own words: https://lnkd.in/gu3NY62h

We overhauled our live demo environment this quarter—and in the process, we leveraged some of Conversica's best upgrades of 2024: 🧠 AnswersIQ: Launched on October 30, AnswersIQ enables an even more natural, free-flowing conversation experience that leverages brand-specific information to inform dialog. 🎛️ Custom Messaging: This feature, the latest upgrade to Conversica's Conversation Editor, gives back-end users even more autonomy when customizing our pre-build conversations. Faster edits, more brand-aligned messaging. Win-win. 🔎 Fact Crawler: A key aspect of AnswersIQ, our AI Fact Crawler gives our AI agents access to a wealth of information from our website, which can then be used to fuel responses. 🧑💻 Fact Management: The Human-in-the-Loop element is crucial to safe & secure AI use. The easy-to-use Fact Management system gives our team easy access to edit or add new facts for the AI agent to use. Discover all the upgrades we've made to Experience Conversica today on the blog: https://ow.ly/Ehcy50UnNz8

You can leverage AI agents in one targeted area of your funnel, but stacking use cases across the entire buyer journey is the way to create exponential value. We've seen time and again that following this value curve is the way to maximize ROI and hunt down every potential revenue opportunity. 💡 Here’s how it works: 1️⃣ Inbound: Start with shoring up your inbound funnel. Timely, 2-way conversations with every interested lead = higher conversions and no handraisers left behind. 2️⃣ Outbound: Add hyper-targeted, personalized outbound motions to fuel your now supercharged lead engine. 3️⃣ Expansion: Maximize customer engagement and mine every revenue opportunity with personalized follow-ups and upsells. 4️⃣ Advocacy: Finally, promote loyal advocates to create a cycle of continued growth. Every step amplifies the benefits of the one before it. Start with funnel efficiency and scale up—your pipeline will thank you.

Unlocking the AI Agent Ecosystem 🔍🤖 AI agents are transforming how businesses operate, but not all agents are created equal. They vary in two crucial dimensions: 1️⃣ Area of Focus: What they’re built to do—whether it’s driving revenue growth, streamlining operations, supporting HR, or managing finances. 2️⃣ Level of Intelligence: From basic task automation to advanced, goal-focused reasoning and adaptive learning. Conversica sits at the powerful intersection of Revenue Growth and Outcome-Based Intelligence, enabling Marketing, Sales, and Customer Success teams to achieve measurable results. Curious about the evolving AI agent landscape? Dive into the full blog post for a closer look at the AI agent ecosystem: https://lnkd.in/gRncGRti #ConversationalAI #AIecosystem #RevenueGrowth #ArtificialIntelligence

And if you have a PROBLEM with that, we're SORRY but we're TOO BUSY listening to the CRANBERRIES 1993 HIT SONG LINGER. (Shoutout to the very specific 3 people to whom this very carefully tailored post will resonate 😘)

So, is Conversica an AI Agent solution or a Conversational AI solution? 🤔 The answer: YES! 🎉 Conversica’s Revenue Digital Assistants deliver the best of both worlds. They’re AI Agents that take on lead engagement, qualification, and follow-up autonomously – plus, they bring the conversational power of advanced NLP and personalization that goes way beyond chatbots. Here’s how: AI Agent capabilities: ✅ Autonomous Task Management ✅ Lead Qualification & Scoring ✅ Data-Driven Insights Conversational AI capabilities: ✅ Natural Language Understanding ✅ Dynamic, Personalized Conversations This blend of automation and sophisticated conversation lets Conversica drive real revenue results, engaging leads with intelligence and efficiency. Clear as mud? Check out the blog for the full breakdown 👉 https://ow.ly/M7Yw50U2As0

Manual prompting is SO last season. Automated triggers are the key to consistent, scalable AI agent flow 🌊 Whether you're using Conversica to follow up on inbound leads, activate unresponsive demand, or re-engage interested leads that haven’t yet converted, the magic lies in real-time lead automation. By funneling leads directly into Conversica conversations based on key events, you’ll streamline your process and drive consistent engagement without the manual lift. 🙌 Here’s a sneak peek into 3 top conversation triggers to maximize your lead journey: 1️⃣ Form Fill or Demo Request Completion: Launch a conversation whenever a lead downloads gated content, fills out a contact form, or requests a demo. 2️⃣ After Sales Exhausts Initial Outreach: Automatically drop leads into a Conversica conversation if Sales hasn't connected with them after 14-30 days. 3️⃣ Reengaging Unconverted Leads (60-90 Days Out): Circle back with leads who showed interest but didn't convert to stay top-of-mind and find those that are now sales-ready. 🌟 Bonus Tip: Supercharge with Conversica’s Conversation Rules for hyper-personalization that scales! #SalesAutomation #AILeadManagement #AIAgents #LeadEngagement