🗣️ It's an honor to share that Clearstep has been selected by the Defense Innovation Unit (DIU) and Defense Health Agency (DHA) to power the smart routing engine for the Military Health System’s (MHS) new Digital Front Door Program. This transformative initiative strives to enhance healthcare access and delivery for 9.5 million military beneficiaries. 🌟🇺🇸 Get the full details in this month's edition of Smart Health Access. #digitalfrontdoor #digitalhealth #healthtech #healthcareinnovation
Clearstep
Hospitals and Health Care
Chicago, Illinois 2,843 followers
Elevating Healthcare Journeys: Empowering Patients and Providers with Clinically Intelligent AI Assistants
About us
Clearstep revolutionizes patient care with its AI-powered virtual healthcare assistants, seamlessly guiding individuals through their healthcare journey. This innovative platform collaborates with an extensive network of healthcare organizations, including health systems, hospitals, medical groups, retail pharmacies, population health entities, and insurance providers. By integrating Clearstep's technology across websites, mobile applications, and patient portals, these partners offer a user-centric healthcare experience. Dedicated to enhancing patient autonomy, Clearstep simplifies the management of healthcare processes, from symptom checking to navigating care options. It significantly lightens the workload for healthcare teams by automating initial symptom assessments, triage, routine patient interactions, remote monitoring, and essential clinical processes. This efficiency not only boosts the effectiveness of care teams but also enriches patient experiences and outcomes. Distinctively, Clearstep is built upon the trusted telephone triage protocols established by Dr. Barton Schmitt, a standard in nearly every nurse call center across the nation. It stands out for its rapid triage process, asking around 10 fewer questions than its competitors while maintaining an impressive accuracy rate exceeding 95%. As the leading solution in digital self-triage, Clearstep serves the most extensive network of integrated delivery system deployments in the U.S., partnering with prominent healthcare providers like HCA Healthcare, Novant Health, Tufts Medicine, Ochsner Health, Mount Sinai Health System, and others across 15+ states. These partnerships span 100+ hospital regions, demonstrating Clearstep's unparalleled reach and impact in transforming digital healthcare.
- Website
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https://www.clearstep.health
External link for Clearstep
- Industry
- Hospitals and Health Care
- Company size
- 11-50 employees
- Headquarters
- Chicago, Illinois
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Virtual Triage, Digital Health, Healthcare Management, Online Scheduling, Symptom Checker, Digital Front Door, Digital Back Door, Clinical Journeys, Patient Services, AI Chat, Health Access Automation, Virtual Assistant, Patient Acquisition, Patient Experience, and Healthcare Chatbot
Products
![Click here to view Smart Care Routing™]()
Smart Care Routing™
Intelligent Virtual Assistant (IVA) Software
Smart Care Routing™ is a self-service virtual healthcare assistant that guides patients through healthcare networks to the best next steps for care, in the most appropriate care setting, in real-time. Our solutions consists of three smart care routing modules: 1. Virtual Triage - Empowers patient-consumers to triage themselves to the right care and services. Quickly and accurately match patient-consumers to the right care 2. Patient Services - Automates key patient-consumer touch points and reduces administrative burdens via customized workflows to automate common patient requests. 3. Clinical Journeys - Streamlines patient follow-ups and remote monitoring workflows. Supports patient-consumer journeys between and after care visits.
Locations
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Primary
Get directions
222 Merchandise Mart Plaza
Suite 1230
Chicago, Illinois 60654, US
Employees at Clearstep
Updates
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Clearstep reposted this
In partnership with Defense Innovation Unit (DIU) Innovation Unit, the Defense Health Agency is advancing a transformative “Digital Front Door” to serve as a state-of-the-art digital healthcare management tool for the 9.5 million beneficiaries of the Military Health System. This proposed DFD solution will deliver a comprehensive suite of digital capabilities, emphasizing both patient and provider experience. More than 220 companies responded to DIU’s competitive AOI, showcasing the high demand and interest in advancing military healthcare technology. After a rigorous selection process, four companies were awarded prototype OT contracts: BDR Solutions LLC, Bluestaq , Clearstep and EY . Read more: https://lnkd.in/eMRB3XCd
DIU, DHA Announce First Awards for Digital Front Door Program
diu.mil
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Clearstep reposted this
Join Aasim Saeed, MD-MPA Saeed, CEO & Founder of Amenities Health, and Adeel Malik, CEO & Co-Founder of Clearstep, in a Vyne Medical®-sponsored webinar where they’ll dive into the challenges and opportunities health systems face as they emerge from the pandemic era. 🗓 What You'll Learn: -Optimizing the patient experience with innovative, consumer-facing tools -Leveraging technology and AI to build stronger patient relationships (and separate hype from reality!) -Strategies to overcome hesitations and invest in market dynamics without compromising your core mission Save your seat: https://lnkd.in/gTQM4ea4
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Clearstep reposted this
🦄 #HLTHUSA is just around the corner, and we'd love to connect with you! If you're attending, here are 3 good reasons to stop by the Clearstep booth #3428 and meet Bilal Naved, Kelsey Udy, PA-C, Quin Slott, Natalie Hay, PharmD, and Raven Cobb: 1️⃣ See Our AI in Action: Discover how our cutting-edge AI solutions are transforming the way health systems manage capacity, optimize resources, and improve patient access—leading to a more efficient, accessible, and sustainable healthcare ecosystem. 2️⃣ Stay Ahead of the Curve: Get the latest updates on our innovative AI tools that support patients, providers, care teams, call center agents, and system leaders, all designed to streamline workflows and enhance care delivery. 3️⃣ Meet the Team: We're a dynamic, collaborative crew, passionate about improving patient experiences and operational efficiency. Whether you're looking for insights, partnerships, or a friendly conversation, we'd love to discuss how we can support your goals! 🗓 Planning your #HLTH schedule? Pre-book a meeting with us: https://shorturl.at/v2gbK Let’s make healthcare smarter and more connected—together! 🚀 #HLTH #HealthcareInnovation #DigitalHealth #HealthTech #AI #PatientCare #HealthcareLeadership #AIHealthcare
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As healthcare AI continues to grow, so do concerns about transparency and accountability. That’s where explainable AI (XAI) comes into play. Learn how XAI is building trust and improving patient care.
Explainable AI: Transforming Healthcare with Transparency and Trust
Clearstep on LinkedIn
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Does your healthcare organization’s patient engagement need work? Check out our 8 tips on how to improve it with the right tech. https://hubs.li/Q02SqtwB0 #digitalhealth #virtualtriage #patientengagement
8 Tech Tips for Better Patient Engagement | Clearstep
clearstep.health
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Nurses are the heartbeat of healthcare, but what if AI could lend a helping hand? From predicting patient needs to reducing burnout, AI might just change the game for nursing care. 💡
Optimizing Nursing Models: Pros, Cons & AI Enhancements
Clearstep on LinkedIn
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⬛ Many perceive AI tools as being “black boxes” — mysteriously arriving at conclusions with little to no transparency as to how. Discover how explainable AI (XAI) explains the why behind its work. https://hubs.li/Q02Q2-X00 #xai #explainableai #digitaltransformation
Explainable AI in Healthcare: Building Trust and Improving Outcomes | Clearstep
clearstep.health
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Full disclosure: AI implementation in healthcare isn’t without challenges. We’ve identified five major ones you should consider before jumping in with both feet. See what keeps us up at night. https://hubs.li/Q02Q0TDl0 #virtualtriage #digitaltransformation
How to Overcome AI Implementation Challenges in Healthcare | Clearstep
clearstep.health
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🚨 Did you know? Rural Americans are 20% more likely to die from preventable causes than their urban counterparts. It’s a sobering reminder of the disparities in our healthcare system. Discover how innovative solutions (like self-triage technology) can help close these gaps in care. https://hubs.li/Q02PN0h40
How AI-driven self-triage technology addresses healthcare disparities | Clearstep
clearstep.health