Winter Weather + Holiday Rush = 911 Call Volume Spikes Icy roads and wintery weather conditions can bring surges in 9-1-1 calls. Staffing shortages and redundant calls can overwhelm your team. That’s where 𝗔𝗜-𝗩 𝗘𝗺𝗲𝗿𝗴𝗲𝗻𝗰𝘆 𝗖𝗮𝗹𝗹 𝗧𝗿𝗶𝗮𝗴𝗲 steps in. 𝗛𝗮𝗻𝗱𝗹𝗲 𝗖𝗮𝗹𝗹 𝗦𝘂𝗿𝗴𝗲𝘀 𝗪𝗶𝘁𝗵 𝗖𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲 • 𝗥𝗲𝗱𝘂𝗰𝗲 𝘁𝗵𝗲 𝗟𝗼𝗮𝗱: Minimize redundant bystander calls so your team can focus on real emergencies. • 𝗜𝗺𝗽𝗿𝗼𝘃𝗲 𝗖𝗮𝗹𝗹 𝗙𝗹𝗼𝘄: Decrease calls in queue and abandoned calls, enhancing response times. • 𝗕𝘂𝗶𝗹𝗱 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗧𝗿𝘂𝘀𝘁: Reassure callers that authorities are working on it with real-time updates. 𝗜𝗻 𝗔𝗰𝘁𝗶𝗼𝗻: “With 18 million visitors annually, we handle over 1M calls a year despite staffing challenges. Carbyne’s AI-V Emergency Call Triage helps us manage surge periods, getting the right people to the right place at the right time.” —Karl Fasold, Executive Director, Orleans Parish Communication District Learn how AI-V Emergency Call Triage can help you manage unexpected call surges in your center: https://lnkd.in/eqKP77G5 Book a demo today! www.carbyne.com/lirad #EmergencyResponse #911Innovation #AIpowered911
Carbyne
Software Development
New York, NY 42,074 followers
Mission Critical Contact Center Solutions
About us
Carbyne is the global leader in mission-critical contact center technologies. Today, Carbyne is the largest rich-data provider for mission critical centers, delivering over 250M data points per year all in a unified platform. Our contact center technologies enable emergency contact centers and selected enterprises to connect with callers or any connected devices via highly secure communication channels without downloading a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises and governments, Carbyne provides a unified cloud native solution which delivers live actionable data that leads to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts. Visit us at www.carbyne.com
- Website
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http://www.carbyne.com
External link for Carbyne
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2014
- Specialties
- NG911, Call Handling, NG911 plugin for legacy systems, PSAP in the cloud, 911 as a service, Exact Indoor Location, Outdoor Location, Dynamic Location, Live video calls to 911, Text to 911, and No app needed
Locations
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Primary
45 W 27th St
Floor 2
New York, NY 10001, US
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94 Yigal Alon St
16th floor
Tel-Aviv, Israel 6789156, IL
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Calle Pedregal 24
Piso 3
Colonia Molino del Rey, Ciudad de México 11040, MX
Employees at Carbyne
Updates
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"Save the turtles" can mean many things, but thanks to Carbyne Universe, it literally helped save a gopher tortoise from traffic! A motorist spotted the rare critter on the road and called for help. Using Carbyne's live patented video, the telecommunicator identified the tortoise and directed the motorist to safely relocate it to the side of the road. As one of the oldest living species on the planet, gopher tortoises are protected, making every effort to save them even more important. Here’s to technology that helps save lives—big and small. #SaveTheTurtles #CarbyneUniverse #WildlifeHeroes
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The holiday season is a time of happiness—but for emergency call-takers, it also brings unique challenges and heightened responsibilities. With festive celebrations and wintry weather, emergency calls tend to spike. Here’s why: --Fire Hazards: Christmas lights, candles, and increased cooking raise the risk of home fires. --Winter Weather: Snow and ice lead to more vehicle accidents, adding pressure on responders. Carbyne’s patented Video to 9-1-1 gives telecommunicators “eyes on the scene,” enabling real-time incident assessment and potential life-saving guidance before responders arrive. Be ready this holiday season—Book a demo today! https://carbyne.com/lirad/
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What an incredible day at the PSAP Summit in Dallas! Hosted by Carbyne, AT&T, Amazon Web Services (AWS), and Tyler Technologies, this event truly showed how we’re Better Together, bringing public safety leaders together to discuss transformative topics like: -AI as a Force Multiplier -Cloud vs. Data Centers: How to Migrate to the Cloud -Connected Future: Mastering Interoperability and Ecosystem Integration and much more! A special thanks to AT&T for welcoming us on their beautiful campus and to our incredible panelists—your knowledge and expertise made this summit truly impactful. We’re already looking forward to evolving and growing in 2025. Who knows? The next summit could be near you! Stay tuned for updates, and let’s continue shaping the future of public safety—together! #BetterTogether #PSAPSummit #FutureOfPublicSafety
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Welcome to APEX, Fairfield County Sheriff's Office! The Fairfield county sheriffs office in Lancaster, Ohio, has officially launched Carbyne's APEX Cloud-Native Call Handling Platform: This powerful upgrade brings: -Faster Response Times -Real-Time Data Access -Precise Caller Location -Greater Resilience in Critical Situations With AI-powered features like translation, transcription, call surge mitigation, and rich media integration such as live video and silent chat, Fairfield County is now equipped to handle emergencies with exceptional speed and precision. Elizabeth Maple, Communications Supervisor, shares: "Being able to share live video with responders and access accurate geolocation dramatically improves our response, making our efforts quicker and more efficient." This upgrade provides both Fairfield County’s suburban and rural communities with advanced public safety technology for enhanced response and support. Read the release here: https://lnkd.in/ewDGKbny #CarbyneAPEX #PublicSafetyInnovation #EmergencyResponse #FairfieldCounty
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Hear from Carbyne CEO, Amir Elichai on how leaders are preparing for the future of emergency response. In a recent interview for Medium, our CEO shares insights on innovative strategies, technology advancements, and the vital role of public safety in shaping a safer tomorrow. https://lnkd.in/egghZQku Interested in joining a forward-thinking team? Carbyne is growing, and we're hiring! Check out our open positions: https://lnkd.in/e5iTmqSj #InnovationInPublicSafety #CompanyCulture #CEO
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Join the Carbyne Team - 22 Open positions! Carbyne is on a mission to revolutionize the 911 industry and lead public safety into the intelligence era. As we gear up for an incredible 2025, we’re expanding our team with 22 open positions, including 10 in sales across the U.S. We’re looking for individuals who: ✅ Are passionate about technology and innovation ✅ Love learning and thrive on being self-starters ✅ Care deeply about saving lives through transformative solutions ✅ Are determined, results-oriented, and ready to win big Public safety experience is not required – but a strong passion for making a real impact is! Explore all our open positions and find your place on this journey: https://lnkd.in/gvYCU8xv #Hiring #SalesCareers #911Technology #MissionCritical #Carbyne911
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Carbyne is excited to bring our latest technology to the 2024 Critical Control Rooms World Congress this week! Hosted by the International Critical Control Rooms Alliance, this event unites critical control room professionals from around the globe to enhance mission-critical services. Stop by our booth to experience firsthand how Carbyne is revolutionizing emergency response. Can’t attend? No worries—you can always schedule a demo here: https://carbyne.com/lirad/ We look forward to connecting with you! Sean Clemens Dominique Mathis, M.S.Ed., RPL #CarbyneInAction #EmergencyResponse #MissionCriticalTech
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This Thanksgiving, we’re thankful for all those who work tirelessly to make the world a safer place. Your dedication inspires us and we’re honored to support your mission. Wishing everyone a safe and happy holiday filled with joy and gratitude! 🍁🦃💛 #Thanksgiving #Gratitude #MakingADifference
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Our responsibility is great - and so are our people. Meet Yosef Weissberg - Solutions Engineer - Carbyne's Employee Spotlight this month.
Employee Spotlight: Yosef Weissberg - Solutions Engineer
Carbyne on LinkedIn