Candescent

📣 Exciting news! 📣 We’re thrilled to announce the launch of our new website! At Candescent, we believe in creating transformative banking experiences that empower and connect you like never before. Explore our website to discover how our cutting-edge technologies can help you reimagine your account opening, digital banking and branch experiences. 👉 Visit us at candescent.com Join us on this exciting journey. We can't wait for you to check it out! #DigitalFirst #AccountOpening #DigitalBanking #Branch #Fintech #Innovation #Bank #CreditUnion

Financial institutions face a unique challenge in our fast-paced digital world: balancing #technology with personal service. How can they leverage innovative tools while still providing that personal touch? Discover how to turn #automation in the account opening process into meaningful conversations that deepen relationships and improve retention. Read our guest editorial featured on Bank Director here: https://bit.ly/4g2F8D7 #DigitalFirst #AccountOpening #Personalization

We’re thrilled to celebrate Azura Credit Union's remarkable success in its digital transformation journey, made possible through its dedication to innovation, alongside our collaboration with Glia. #DigitalTransformation #Innovation #Banking #FinancialServices

Self-service technologies are transforming the #banking experience, making it more convenient and efficient than ever. Learn how financial institutions are adapting to meet the needs of today's tech-savvy consumers. https://bit.ly/4gtmtjD #DigitalBanking #DigitalFirst #Fintech #Technology

Credit Union Achieves the Impossible: Handles More Customers While Slashing Wait Times! 🚀 Think long queues and frustrated members are inevitable as business grows? Think again! Azura Credit Union won an award for proving otherwise. In just one year, they've reduced abandonment rates to a jaw-dropping 0.65% and achieved a 91.97% monthly service level. Their secret weapon? A cutting-edge Unified Interaction Management approach with a ChannelLess® architecture. It's not just tech jargon–it's a game-changer that lets members seamlessly switch between chat, video, and phone without losing their place in line or repeating themselves. Azura's success isn't just good news for their members–it's a glimpse into the future of customer service for all industries. Curious about other companies revolutionizing the way they do business? Explore more award winners: https://buff.ly/3UUzAls #GliaCatalyst #Interact2024 #CustomerServiceRevolution #CreditUnion #AwardWinningService

We are thrilled to announce that we have expanded our successful partnership with Sound Credit Union, helping them accelerate their #digitaltransformation and support their impressive ongoing growth. The #creditunion will be adding digital account opening and onboarding as well as compelling self-service features such as credit score and continuous verification. We are proud to support Sound in their digital-first banking! Check out their details: https://hubs.la/Q02YMmF10 #digitalbanking

#Technology and personal service can seamlessly merge in the account opening process. Through automation, #banking interactions are elevated to consultative engagements. Discover more in Candescent’s guest editorial on https://hubs.la/Q02WxJdG0: https://hubs.la/Q02WxF3v0 #DigitalFirst #AccountOpening #Personalization

Recently, Candescent’s Douglas Brown sat down with PYMNTS’ Karen Webster to dive into consumer financial stress and the crucial role it presents for community banks and credit unions. “The best partner is, in fact, the local community bank who understands them and their environment better than most,” Brown emphasized. https://hubs.la/Q02Vxq4M0 #DigitalFirst #DigitalBanking #FinancialWellness #FinancialAdvice

In today's competitive banking world, customers expect both the ease of #digital banking and the reassurance of physical #branch access. Striking this balance is key to building lasting relationships. Discover insights from our latest collaboration with PYMNTS Intelligence https://hubs.la/Q02V5zVh0 #DigitalFirst #DigitalBanking #CustomerExperience #Personalization

Millennials want more than just digital banking—they want it personalized. Community banks and credit unions are in a prime position to deliver this, but it requires the right strategy. PYMNTS' Karen Webster and our CPO, Douglas Brown dive into how APIs and data can enable banks to be digital-forward, but not digital-only. https://hubs.ly/Q02SMccT0