CallTrackingMetrics

CallTrackingMetrics

Telecommunications

Millersville, Maryland 3,991 followers

Attribution software that helps marketers make confident, data-backed decisions.

About us

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, Capterra's Top 20 Call Center Tools report, and as a leader on G2 Crowd for both CCaaS and Inbound Call Tracking solutions.

Website
http://www.calltrackingmetrics.com
Industry
Telecommunications
Company size
51-200 employees
Headquarters
Millersville, Maryland
Type
Privately Held
Founded
2009
Specialties
Call Tracking Software, Call Attribution, Conversation Analytics, Call Center Software, Call Management, Intelligent Automation, and AI

Products

Locations

  • Primary

    231 Najoles Rd

    Ste. 500

    Millersville, Maryland 21108, US

    Get directions

Employees at CallTrackingMetrics

Updates

  • The holiday rush doesn't have to be overwhelming for your call center operations. Here's how to turn seasonal challenges into opportunities: 🎯 Smart Routing & Queue Management Transform high call volumes into smooth customer experiences with intelligent routing systems that connect customers to the right agents instantly. 👥 Remote Workforce Solutions Break free from geographic limitations! Leverage remote agent capabilities and workforce management tools to maintain optimal staffing levels during peak times. 🤖 Intelligent IVR Integration Let automated systems handle common queries while your agents focus on complex customer needs. This dual approach ensures efficient resource allocation and faster response times. 📊 Real-Time Analytics Make data-driven decisions with instant insights into call volumes and agent performance. Monitor, adjust, and optimize your operations on the fly. 🎓 Smart Training Tools Maintain consistency across your team with customizable agent scripts and advanced call monitoring capabilities. Don't let the holiday rush catch you off guard! The right tools and strategies can help your call center deliver exceptional customer experiences while boosting your bottom line. What strategies do you use to manage increased call volumes during peak seasons? Share your thoughts below! #CustomerService #CallCenter #CustomerExperience #HolidayPrep

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  • 👋 Oooh, it's time to chat! Today we're chatting about things like... 🤩 All these new #techjobs and #designer roles we've got open 👀 Should your brand be on Bluesky? Jack Appleby thinks not... 🎁 Your gift guide for SaaS pros 📆 ...aaaannnnnddd the free email marketing calendar for that staff copywriter you don't want to spend company money on 📈 Along with Timber Wolf Advertising's advice on how to boost profits for your agency Not to mention other things. Which you'll have to read about to find out 👇

    😍🎄The Last Chat! Of 2024, That Is...

    😍🎄The Last Chat! Of 2024, That Is...

    CallTrackingMetrics on LinkedIn

  • 🎁 The holiday season is here, and it's time to boost your e-commerce game! From optimizing your website for mobile shoppers, to leveraging first-party customer data, to crafting irresistible offers, there are countless ways to capture those holiday sales. What's your go-to strategy for keeping customers engaged and coming back for more during the busiest shopping season of the year? Share your tips below! #EcommerceTips #HolidaySales #CustomerEngagement

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  • Struggling to craft email subject lines that actually get opened? Here's a creative way to use AI and first-party data from customers' calls, texts, or form fills: 📂 Export real customer conversations into a workable format 🤖 Uncover hidden emotional triggers via AI 📨 Craft hyper-relevant subject lines and reap the rewards Here's an example transformation: ❌ "Discover Our New Analytics Tool" ✅ "No Tech Skills Needed: Finally, Analytics Made Easy" Learn how to implement this approach in this guest post from Jeremy Chatelaine, CEO and Founder of QuickMail. #SalesTips #AIMarketing #EmailStrategy #CustomerInsights

  • Exciting Update: CallTrackingMetrics V2 Softphone is Here! Our new V2 softphone is designed to make your life easier and simplify your comms workflows. Some of the key features of this softphone update are: 🔍 Simplified navigation across calls, chats, and messages 🤝 Enhanced Salesforce integration 🔁 Automated task management 😌 Reduced communication friction Ready to work smarter, not harder? Check out the full details and upgrade today! #MarTech #SalesTech #ProductivityTools

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  • Are you ready for it? 👀 Starting January 27, 2025, the Federal Communications Commission (FCC) will start enforcing strict consent regulations on robocalls and robotexts. Businesses that fail to comply will be fined between $500 and $1,500 for a single outbound text or call violation! (And even greater penalties from civil lawsuits.) We don't want anyone getting fined, so join us tomorrow, December 4th, at 2 PM ET for a special learning session and panel discussion on "How to Stay Compliant & NOT Get Fined This January." 👉Here’s what we’ll cover: ✅ TCPA 101 ✅ Contact center compliance & record-keeping ✅ Recent legal updates ✅ State-specific rules ✅ Best practices with CallTrackingMetrics ✅ FAQs This session will be hosted by our co-founder and COO, Laure Fisher, and feature compliance experts from The CommLaw Group, Contact Center Compliance, and CallTrackingMetrics. 📅 Haven’t registered yet? Link below in the comments 👇 #TCPA #Compliance #BusinessReady #CallTrackingMetrics

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