Yes, this is essentially sponsored content, but it's an important topic that we can help resolve: https://lnkd.in/eYqJZ3T7
BSD Enterprises
Telephone Call Centers
Wilmington, Delaware 233 followers
Quality Interactions for Your Call Center
About us
We help senior executives from companies with call centers deliver better customer experiences by eliminating high hold times, reducing abandon rates, and addressing staffing issues (including high turnover rates). We provide clients with competitively priced onshore representatives, many of whom are visually impaired, disabled, or veterans. We've exceeded the KPI expectations of each of our clients in Delaware, the Delmarva Peninsula, and along the East Coast. At our highest value, we deliver quality interactions…and we manage turnover better than our competitors. And we can provide you with strategic advice as you look at all aspects of your call center operations, thanks to more than 20 years of regional and national call-center experience at multiple companies.
- Website
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www.bsdenterprises.org
External link for BSD Enterprises
- Industry
- Telephone Call Centers
- Company size
- 51-200 employees
- Headquarters
- Wilmington, Delaware
- Type
- Nonprofit
- Founded
- 2023
Locations
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Primary
Get directions
112 S French St
Wilmington, Delaware 19801, US
Employees at BSD Enterprises
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Peter Osborne
I help sales teams on burning platforms identify their Differentiated Value and communicate it consistently across external platforms. I also do…
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John D Baker
CEO BSD Enterprises Baker Coaching Executive Leadership Coaching -
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Lawrence Rafinello
Employee Training, Mentoring, Communication
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Keli Burke
Contact Center Manager
Updates
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Please share this with anyone you may know who likes customer contact. We have younger agents, low-vision, disabled, and Veteran agents. Some are retired from a career and want to supplement their income at $18-18.5/hr. and full benefits, BCBS Health, PTO, Remote...
We are looking for 40 Wilmington-area contact center agents to provide high-quality customer service assistance for inquiries on Illinois Tollway I-PASS electronic tolling accounts, violation notices, billing issues, technical issues, or general map questions. Pass this on to people in your networks who may be interested. John D Baker Kathy Stoeberl https://lnkd.in/e9-vxMfk
Contact Center Agent
paycomonline.net
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We are looking for 40 Wilmington-area contact center agents to provide high-quality customer service assistance for inquiries on Illinois Tollway I-PASS electronic tolling accounts, violation notices, billing issues, technical issues, or general map questions. Pass this on to people in your networks who may be interested. John D Baker Kathy Stoeberl https://lnkd.in/e9-vxMfk
Contact Center Agent
paycomonline.net
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77% of organizations now measure journey management's ROI - and the results are compelling. Want to know how leading healthcare and municipal organizations are transforming customer experience into measurable business results? This post covers five practical steps to optimize customer journeys and real solutions to common implementation challenges. https://lnkd.in/gtzQr9-5 #CustomerExperience #CallCenter #Healthcare
Journey management can transform the customer experience
https://bsdenterprises.org
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We help healthcare providers and municipalities -- particularly in DE and the Delmarva Peninsula -- embrace digital transformation while still meeting diverse customer preferences for personalized, multi-channel experiences. https://lnkd.in/eqCR4DWP
Meet your patients and constituents where they are through digital transformation
https://bsdenterprises.org
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Let us help you get comfortable & knowledgable about AI and how it can serve you & your Patients/Customers, and Constituents. Happy clients = Growing Revenue to meet your Mission
Interesting 12-minute video about how one #AI-enabled #CallCenter uses the technology to give patients a safe space to ask questions and make payments. From Healthcare IT News https://lnkd.in/grwihApP
Patient engagement gets a boost with AI-enabled call center
healthcareitnews.com
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Interesting 12-minute video about how one #AI-enabled #CallCenter uses the technology to give patients a safe space to ask questions and make payments. From Healthcare IT News https://lnkd.in/grwihApP
Patient engagement gets a boost with AI-enabled call center
healthcareitnews.com
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We've all had sleepless nights worrying about the impact of a bad customer/constituent experience with one of our call centers. Here are three ways to reduce that risk: https://lnkd.in/ejmpbrcw
3 Opportunities to Elevate the Citizen Experience
statetechmagazine.com
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Does the thought of something like this keep you awake at night? We specialize in helping municipalities resolve the pain around hold times and abandon rates so their constituents aren't inconvenienced: https://lnkd.in/eyH6j-8h
FEMA didn’t answer almost half the calls it received for disaster aid
politico.com