Broad River Retail

From Banking to Building Memories: Dwayne’s Story After two decades in banking, Dwayne Baker was ready for a change. He joined Broad River Retail, not knowing what to expect. What he found was a career that’s all about connection. “This isn’t just furniture,” Dwayne says. “Someone is coming in here to furnish a memory. My job is to have fun and help them fulfill that.” Dwayne has embraced a fresh start—one that brings positivity, purpose, and the chance to make an impact every day. We’re thankful for Memory Makers like Dwayne who continue to inspire us daily!

Our furniture woos our guests😎

Whether it's navigating economic uncertainty, pivoting your strategy, or tackling a complex issue when challenges arise, one thing becomes clear: your network is your net worth. President and CEO of Broad River Retail, Charlie Malouf, sits down with EVP of Finance, William Woodman, to talk about the significance of winning Retailer of the Year and the invaluable industry network they have to thank for support during difficult but formative times. https://lnkd.in/etiNvD3z

We were proud to support our friends at Beds for Kids during the recent #GivingTuesdayCLT event. Their work across the greater Charlotte region makes a meaningful difference for families, and we’re honored to contribute to their mission. Since 2013, Broad River Retail has donated over $1,000,000 to nonprofits and charities that positively impact our communities! We’re continually inspired by how Beds for Kids helps families furnish life's best memories.

I finally reached my goal! BRR MDMM!

Mayra’s Journey: Growing as a Home Furnishings Expert   Mayra Hernandez’s story shows what’s possible at Broad River Retail. After a career in health care, she was inspired by how BRR had changed her friends’ lives and decided to take a new path at our Ashley Store in Cary, NC.   Starting as a Home Furnishing Associate, Mayra worked her way to Expert—a role that has given her greater autonomy, recognition, and rewards.   “Seeing the results and how far I’ve come in so little time, it is so rewarding,” she says. For Mayra, the biggest reward is providing more for her 7-year-old daughter than she ever imagined.   We love Mayra’s story and are grateful to have Memory Makers like her who choose to grow, succeed, and create memories with us.

What Happens When You Break All Your Bones? In early 2015, we faced our toughest challenge. A major system change didn’t go as planned, and it threw our entire operation into chaos. It felt like nothing was working. But here's the thing about being broken: it gives you the chance to rebuild stronger. We had to start fresh. New systems, new processes, even new people. It wasn’t easy. It was a period of creative destruction and reinvention—a moment that tested us but also defined us. That struggle became a gift. It forced us to reimagine how we work and grow as a team. It laid the foundation for the strength we operate with today. We hope our story inspires you to see challenges as opportunities to come back stronger. Find the Stories from the River episode in the comments!

Your team is your greatest asset in retail, where every interaction matters. They’re the ones who transform a quick visit into a memorable experience and a first-time shopper into a loyal guest.   Here’s why your team is the heart of retail:   🛍️ Our Memory Makers are the face of our brand, shaping how guests perceive and engage with our business.   🛍️ A knowledgeable, approachable expert on the floor can turn questions into sales and first-time visits into memorable moments.   🛍️ Our retail Memory Makers know what works, what doesn’t, and where there’s room to improve—because they live it daily.   How do you support and celebrate your retail team? Share your strategies below!

Ever wonder what fuels Broad River’s business approach? Join Heather Greenwood, Charlie Malouf, and Manny Rodrigues as they take you behind the scenes to share how we operate and what drives our leaders. They explore our vision for growth, the power of a purpose-driven business model, and how we blend traditional industry benchmarks with fresh, forward-thinking strategies. Whether you're curious about running a values-driven company or looking for ideas to grow your business, this episode is packed with valuable takeaways!

Do you want to work somewhere that values your growth and celebrates your success? We’ve created something one-of-a-kind in our industry: The Experts Program. This is a true mark of dedication, passion, and the drive to be the best at what you do. Our Experts enjoy meaningful career growth, better pay, ease of operations, and moments worth celebrating—like our one-of-a-kind Expert Soirée. We’re not just helping people furnish homes—we’re furnishing life’s best memories. Are you ready to be celebrated?