Bridgeforce

We hope you enjoy a relaxing, safe and happy holiday season! ❄️ 🎄

Desktop procedures, while not scintillating, are the heart of all operational activity. Procedures ensure consistency and confirm that what you say you do and what you actually do match. Procedures are the secret to compliance, customer satisfaction and employee understanding. In this blog, Shawn Murray shares the key to keeping you compliant and provides samples of how to create and maintain desktop procedures properly. Give it a read: https://lnkd.in/e57p6A3x #DesktopProcedures #Compliance #Banking #RealExperience #RealResults

Welcome to a special edition of the Real Experience Advisor. It's is our last newsletter for 2024, so we're taking a look back at our readers' favorite articles from the year. From debt collection strategies to de-mystifying credit furnishing and disputes to proactive risk management, there's an informative article waiting for you. #RealExperience #RealResults

Financial insecurity often stems from significant life events—some anticipated, but many unforeseen. These events can leave consumers feeling overwhelmed and uncertain about their financial future. In this blog, Senior Delivery Manager Lynne Cox explores nine key life events that can drastically impact a consumer’s financial situation, emphasizing the importance of understanding and addressing them effectively. In collaboration with CBS ACADEMY, we’re excited to offer online, on-demand credit health education for consumers and financial literacy education for call center agents. The courses cover the financial implications of key life events, their effects on credit scores, and strategies to regain financial stability and credit health. Read the blog here: https://lnkd.in/e7yQr42i #FinancialLiteracy #Banking #CustomerService #RealExperience #RealResults

Bridgeforce CEO John Sanders recently shared his perspective in Telrock Systems’ article, “Looking Ahead to Collections in 2025.” The piece explores how the collections industry is evolving in response to shifting customer expectations, regulatory landscapes, and technological advancements. Key takeaways from John’s insights: ✅ Personalized, data-driven engagement is the future of customer interactions in collections. ✅ The US collections industry faces unique challenges, having not been tested at scale since the 2008 Recession. With rising consumer debt and regulatory expectations, organizations must brace for potential economic shock. ✅ AI advancements, while promising, require careful deployment to mitigate risks with inconsistent outcomes and ensure compliance. John’s insights underscore the shift toward smarter, more agile collections practices – an exciting time for innovation in the industry. Read the full article here: https://lnkd.in/e_bymGK9 What trends do you see shaping collections in the next few years? #DebtCollections #Banking #RealExperience #RealResults

Do small- to mid-sized financial institutions need mock CFPB exams? The quick answer: No. While detailed mock exams may sound useful, they’re often excessive—draining resources without delivering practical value. Instead, we recommend two cost-effective alternatives to prepare for CFPB oversight: Focus on regulatory priorities by analyzing published guidance. Examine your balance sheet alongside the CFPB complaints database. These steps provide a thorough, targeted approach to readiness—without the expense of a mock exam. Want to learn how? Check out our guide: https://lnkd.in/ec9fntk3 #CFPB #Regulatory #Banking #RealExperience #RealResults

Show your commitment to Servicemembers by building comprehensive, carefully designed compliance programs for the Servicemembers Civil Relief Act (SCRA). In this blog, John Sanders and Michael Olsen share best practices that they've implemented to help clients meet SCRA lending requirements while serving this important community: https://lnkd.in/e_Uf_uMr #SCRA #Banking #Lending #RealExperience #RealResults

Financial literacy programs have gained a positive reputation within the banking industry. Here’s how financial literacy can strengthen your organization while empowering the financial futures of your customers. #FinancialLiteracy #RealExperience #RealResults #Banking

Today, we’re celebrating our Culture Curator—a leader who fosters a workplace where everyone feels seen, heard, safe, and supported. Congratulations to Tricia Wyatt, SPHR, SHRM-SCP on this well-deserved honor! Tricia truly embodies Bridgeforce's core values: transparency, thoughtfulness, and care. From day one, she has been a driving force for positive change, consistently finding ways to improve the work experience and uplift her teammates. Thank you to ARM Compliance Business Solutions and Crown Asset Management, LLC for sponsoring the Uplift Awards! 🏆

As 2025 approaches, now is the time to reflect on the strategic investments that will drive success in the year ahead. For those in debt collections, we've identified three key areas to focus on. With credit card delinquency rates at their highest in over a decade, many customers are struggling to stay on track. By prioritizing these investments, banks can build stronger support structures, enhance collections operations, reduce costs, mitigate credit losses, and improve customer satisfaction. Let’s work together to make 2025 a year of meaningful impact. #DebtCollections #Banking #2025 #RealExperience #RealResults