Atomicwork

📣 𝐉𝐔𝐒𝐓 𝐃𝐑𝐎𝐏𝐏𝐄𝐃: 𝐓𝐡𝐞 𝐒𝐭𝐚𝐭𝐞 𝐨𝐟 𝐀𝐈 𝐢𝐧 𝐈𝐓 2025 𝐑𝐞𝐩𝐨𝐫𝐭 📣 We're back with the second edition of our State of AI in IT report, in collaboration with Stephen Mann of ITSM.tools and PeopleCert, the organization behind ITIL. This report presents the findings of a study involving over 300 IT professionals and 700 end-users of IT services. It's aimed at helping IT leaders assess their AI adoption maturity and benchmark the benefits and ROI from their AI initiatives. Plus, we've curated insights from CIOs and technology leaders on their plans to incorporate AI into their IT processes and advice for IT organizations going into 2025. Get your copy of the report here: https://lnkd.in/gJBRPqbT 𝐁𝐨𝐧𝐮𝐬: If you're an IT professional and really into AI, we have a surprise for you at the end of the downloaded report. Don't forget to check it out!

📢 Exciting News – Welcoming Froy Valencia to the Team! We’re delighted to introduce Froylan Valencia as our first Sales Engineer in North America here at Atomicwork! Froylan brings an exceptional blend of technical expertise and customer-focused skills, having started his career in software engineering before pivoting to sales engineering. His strong technical foundation, combined with his ability to connect with customers and solve complex challenges, makes him a perfect fit for this pivotal role as we scale and grow. Most recently at Nanonets, Froy worked with cutting-edge AI and Large Language Models (LLMs) to deliver impactful solutions. His deep domain expertise in ITSM, honed during his time as a top-performing Sales Engineer at Freshworks’ Freshservice, adds immense value to our mission of redefining service management. His track record includes building engaging technical demos, driving revenue growth, and earning multiple performance accolades. Outside of work, Froy enjoys taking on challenges, such as running multiple marathons. He’s also a HIIT fitness enthusiast and loves spending time with his mini Australian Shepherd, Blue💙 We’re incredibly excited to have Froylan on board as we continue to innovate and transform the ITSM landscape. Please join us in welcoming him to the Atomicwork family 🎉

💡55% of IT professionals identified data analysis as the top area where AI has made the most impact in ITSM. AI doesn’t just process data from end-user interactions, incident reports, or logs—it transforms the data into actionable insights, enabling IT teams to make informed decisions. Kenneth Gonzalez underscores the critical role of data analysis and encourages businesses to start identifying the data they need—but currently lack—to tackle key challenges effectively. For more data-driven insights and expert guidance to build your AI strategy, download our State of AI in IT 2025 report: https://hubs.ly/Q030l42l0 #AI #ITSM #CIO #EnterpriseAI

📢 Exciting News – Welcoming Froy Valencia to the Team! We’re delighted to introduce Froylan Valencia as our first Sales Engineer in North America here at Atomicwork! Froylan brings an exceptional blend of technical expertise and customer-focused skills, having started his career in software engineering before pivoting to sales engineering. His strong technical foundation, combined with his ability to connect with customers and solve complex challenges, makes him a perfect fit for this pivotal role as we scale and grow. Most recently at Nanonets, Froy worked with cutting-edge AI and Large Language Models (LLMs) to deliver impactful solutions. His deep domain expertise in ITSM, honed during his time as a top-performing Sales Engineer at Freshworks’ Freshservice, adds immense value to our mission of redefining service management. His track record includes building engaging technical demos, driving revenue growth, and earning multiple performance accolades. Outside of work, Froy enjoys taking on challenges, such as running multiple marathons. He’s also a HIIT fitness enthusiast and loves spending time with his mini Australian Shepherd, Blue💙 We’re incredibly excited to have Froylan on board as we continue to innovate and transform the ITSM landscape. Please join us in welcoming him to the Atomicwork family 🎉

🗞️As the year winds down, we're taking a moment to look back at our key 2024 product releases aimed at making work more productive for your employees, IT teams, and the entire org. In this video, our product lead, Gautham Menon breaks down how Atomicwork simplifies your employee's day by streamlining access to enterprise information and services. Read all about our big product rollouts in service management here: https://hubs.ly/Q0308fZd0

AI has been redefining ITSM over the past year. But where have you seen the biggest impact? In our State of AI in IT 2025 report, produced in collaboration with ITSM.tools and PeopleCert, over 1000 IT professionals identified these as the big impact areas: ⚡Data analysis - 55% ⚡End-user assistants - 48% ⚡Knowledge management - 43% ⚡Incident management - 39% ⚡Problem management - 32% ⚡Asset management - 26 % You can catch the full break up of the responses here: https://hubs.ly/Q0300j750 If you've been investing heavily in AI this year, we’d love to hear where you’ve seen the most gains. Let us know in the poll below👇

🚀 Exciting Partnership Alert! Thrilled to announce that Delta Infotek is joining forces with Atomicwork to revolutionize the next generation #AI powered #ITSM (IT Service Management) #agenticai landscape! 🤝 This strategic partnership combines Delta Infotek's technology expertise with Atomicwork's innovative ITSM solutions to deliver: - Next generation agenticai service management capabilities - Enhanced workflow #automation using #multimodalai - Improved IT operational #efficiency and unlocking #productivity - Seamless digital experiences Together, we're committed to helping organizations transform enterprises IT Service Management (ITSM) delivery and create more value for the workforce and overall gain for an enterprise level. Special thanks to the Atomicwork visionary leadership making this partnership possible: Vijay Rayapati (CEO, Atomicwork) Kiran Darisi (CTO, Atomicwork Ramesh Ganapathy – (Chief of Staff) Lenin Gali – (Chief Digital and Business Officer) Vijay Shankar – (Enterprise Solutions and Services) Steve Kazan  (Partnership, Leader) Aaron Suarez-Lopez – (Director of Enterprise Sales) Vandana Rao – (Head of Customer Growth). Last but not least thanks to Delta Infotek leadership Manu R. Dyan P, Prashant Hegu, Ravi Singh Rajesh Rathore engaging with Atomicwork team We're excited to embark on this journey together and bring cutting-edge ITSM agenticai solutions to our clients! Stay tuned for more updates on this game-changing collaboration. 🌟 Read more about this partnership press release: https://lnkd.in/gmU_4USN #ITSM #StrategicPartnership #TechnologyInnovation #AgenticAI #DigitalTransformation #ServiceManagement #AtomicWork #DeltaInfotek

End-of-year wrapped but for IT teams 😉 Inspired by Canva 🩵

⏰In a few hours⏰ We'll be showcasing Atomicwork’s agentic service management solution, in partnership with GAI Insights. Join Vijay Shankar, Head of Solution Engineering at Atomicwork, and Paul Baier, CEO of GAI Insights, today at 7 PM EST to learn how Atomicwork is disrupting traditional service management with Agentic AI. Register here: https://lnkd.in/g97zMm37 #AgenticAI #AIagents #itsm #enterpriseAI

Thank you, Karthik, for the shout out. It’s been an incredible partnership between Zuora and Atomicwork to transform traditional service management and deliver a truly modern and intelligent experience across business functions like IT, HR, Finance and Digital Workplace. It’s amazing to see the adoption, positive feedback and value creation. We are excited to continue our close collaboration in 2025 and beyond; let’s work together to build the AI service management platform for Enterprise IT to help their businesses operate faster and scale better🌟💜🎊🚀 Aparna Kiran Lenin Parsuram Vandana Vijay Shankar #CIO #AI #ITSM #ESM #DX #EX #Automation