Anecdote

Merry Christmas from the Anecdote team🎄🐘 Hope you all have a super relaxing (well deserved) break today. --- Looking for a fast-paced, exciting role in the new year? We're hiring... - product marketing - product management - sales ➡️ https://tally.so/r/mD0V6N

Excited to share that Anecdote is now listed on the Datadog marketplace. 🎉 With this integration, Anecdote sends any customer feedback that is classified as a bug to Datadog, in addition to the meta information that is available (version, operating system, etc.). So, if you're looking to detect bugs from any feedback source, for instance, Intercom or Reddit, this is the tool for you. https://lnkd.in/eMsDKnpf

We're growing our team in 2025 💚 The main roles we're hiring for are below: - Account executive - https://lnkd.in/eZNai-4B - Founders Associate - Product - https://lnkd.in/ezgFPJPJ - Founders Associate - Marketing / Product Marketer - https://lnkd.in/ejpCUCpj If you know anyone relevant, please share this post to them.

Anecdote is HIRING for marketing, product and sales....! It’s been a wild, whirlwind of a year, and we’re growing fast. If you’re ambitious, excited about shaping the future of a category, and ready to dive into a market with a ~$30B TAM, we want to hear from you. Open roles at Anecdote listed below, please share far and wide. 👇 Product marketing manager: Drive our brand visibility and growth across socials, our website, and all messaging channels. Your work will shape how our story resonates with customers. + you will get to make memes. Account executive / “sales beast”: Own the full sales cycle—SDR work, events, outbound/inbound outreach, and discovery calls. If you’re hungry to close deals and deliver impact, this is for you. Founder associate – product: Work closely with our core team, engaging customers, developing new features, and tackling technical challenges. This role is perfect for someone who loves wearing multiple hats and pushing product boundaries. Please comment the name of anyone you think would be a good fit for us. We have an incentive package for any successful intro's that get hired. Cheers, Abed

We’re officially live with the new AnecdoteAI.com website! 🥳 🐘 Some of you might be wondering why our logo is an elephant, so let me explain. First off, elephants have big ears, which makes them great listeners. Yes, everything is related to listening to your customer feedback. I know... Then there’s that saying about “the elephant in the room.” When it comes to customer feedback, this couldn’t be more true—you’ve got to face it, listen carefully, and really understand what drives your customers. You learn something new every day.... https://www.anecdoteai.com

NEW: Surveys 📝 ✅ We’ve found that most surveys fall short. Why? It’s not just about asking the right questions or sending to the right platform—it’s often the hours spent digging through your results. Surveys are sent, but the real challenge is the time it takes to analyze and act on your results… That’s why we’re excited to launch Anecdote’s new AI-powered Survey feature!  With AI, we automate the entire survey process, from sending to analysis, helping you get actionable insights faster. You can now send surveys via WhatsApp, Mobile, Email, or Web App. Every survey is fully customizable, and our AI does the heavy lifting by: > Tagging responses automatically > Filtering results by sentiment and impact > Summarizing thousands of responses in seconds > Visualizing NPS, CSAT, and more with instant charts This update helps teams move faster, ask better questions, and make decisions backed by real data.

Didn't quite make it to our 'AI & The Art of Customer Understanding' event in San Francisco with Notion and Asana? Here's the recording of the event.👇 If you're working in CX or Product and are interested in stepping up your customer listening and analysis game - then have a watch. Here’s a few of the topics we talked about: -Finding unique customer insights to guide product proposals 🔍 -Deciding if a customer request is worth building ✅ -Ensuring AI performs well with good data 📊 -How Asana uses AI to understand their customers 🤖 -Creating bots with AI for better customer understanding 💬 -How the product ops team at Notion uses AI to gather insights 🛠️ https://lnkd.in/eZrrfHpm

Hot take from Shahzad at Asana - whenever building a new feature or proposal, always ask "what unique insight or customer feedback is driving this". Build a brainstorm of customer quotes to inform your decision-making. 👈

When I started in the Customer Success world nine years ago, I wish Anecdote existed. Anyone who has spent more than five minutes with me has likely heard me ranting about listening to your customers and users, and focussing on the qualitative, not just the quantitative data. The problem with this is *scale*, particularly with B2C products. It's hard to analyse feedback when you have thousands of users and customers. Anecdote's platform is the first tool I've seen in a long time that allows you to fully dive into the qualitative data in a remarkably useful way. I'm not being paid to say this, I've not got a referral code, I've just seen their video and was very impressed. So here's my call to action: If you have more users than you could call in a week, give it a try:

The day has finally come... 🤯 Tomorrow we're hosting our AI & The Art of Customer Understanding event in San Francisco 🎉 If you're coming, please come and say hello to a member of our team - we should be pretty decked out with shameless Anecdote branding. 😉