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What does it take to become the best version of yourself in the credit and collections industry? Every day, we encounter opportunities to learn from experts about strategies and tools to excel in our field. But personal and professional growth is also a journey of self-discovery—one that challenges us to continually improve. In this webinar, sponsored by TCN, a panel of industry leaders will share what has helped them grow into their best selves and where they still see opportunities for improvement. With 2025 just around the corner, this is the perfect time to reflect and set impactful goals for the new year. 🎯 Don’t miss this chance to gain valuable insights and kickstart your journey toward growth in 2025—secure your spot today! 📌 The Soft Skills Needed to be the Best Version of Yourself 📅 Tuesday, December 17 @ 1pm ET 🎙️ Meet our speakers: Megan Hebert, Andrew Roskam, and Terry Merrell 🔗 Register here: https://lnkd.in/gDR4yrbP #CreditAndCollections #ProfessionalDevelopment #Webinar #GrowthMindset

Negotiation isn’t about winning—it’s about finding common ground. When collectors approach consumers with a “me vs. you” mindset, it rarely ends well. The best outcomes happen when you treat negotiation like a partnership, working together to find a solution that works for everyone. In this webinar, sponsored by Abstrakt, a panel of experts will share real-world tips to help your team become confident, skilled negotiators. Whether it’s a tricky conversation or a tough debt, you’ll learn strategies to handle it all. Ready to up your negotiation game? Save your spot today! 📌 Best Practices in Negotiating with Consumers 📅 Monday, December 16 @ 1pm ET 🎙️ Meet our speakers: Greg R., Kelly Feoli, LaDonna Bohling 🔗 Register here: https://lnkd.in/gk3vkVam

Understanding the people you're trying to collect from isn’t just helpful—it’s essential. What drives their decisions? Which communication channels do they trust most? The answers to these questions can revolutionize your approach and drive higher resolution rates. Join this webinar as a panel of experts share actionable strategies to uncover consumer behavior insights and refine your engagement methods for lasting success. 📌 What Do You Know about the Consumers You are Trying to Collect From? 📅 Friday, December 13 @ 1pm ET 🎙️ Meet our speakers: John Erickson, Steve K., Eric Nevels, MBA and Chris Taylor 🔗 Register here: https://lnkd.in/gCRRgPfM Don’t miss this chance to transform your collections approach—secure your spot today! #ConsumerBehavior #DebtCollections #Webinar #EngagementStrategies

Ethical practices aren’t just a nice-to-have—they’re the backbone of compliant, consumer-focused collections. With tensions high and regulators watching, it’s crucial to understand how to stay both effective and ethical. Join this Finvi-sponsored webinar, where a panel of experts will share how regulators view ethical debt collection and offer actionable strategies to meet compliance standards without sacrificing results. Reserve your spot now to learn how to protect your reputation and achieve success the right way. 📌 Ethical Considerations in Debt Collection – How Regulators See It Working 📅 Thursday, December 12 @ 1pm ET 🎙️ Meet our speakers: Rozanne M. Andersen, Esq. and Sara Woggerman, CRCP 🔗 Register here: https://lnkd.in/eF-YUQXX #EthicalCollections #DebtCompliance #ConsumerTrust

You could listen to me tell you why coming to ARMTech is such a good idea, but I'm not one of you. So listen to Ralph Hall share his perspective on why you should consider attending ARMTech. And then head on over to https://www.armtech.live to see the line-up of amazing speakers who will be addressing the most pressing topics related to being a successful collection operation today. Looking forward to seeing you in Nashville! #ARMTech

You may not like it, but here’s the harsh truth: Data breaches are a "when," not an "if" situation. No matter how secure you think your company is, the reality is that if you're not fully prepared, a breach could cost you everything. Insurance, security measures, training—most companies believe they’re covered, but many are leaving crucial gaps in their strategy. In this webinar, a panel of experts will expose where these gaps are hiding, and show you just how easily data breaches can happen—along with why your current insurance might not be enough to protect you. Don’t wait for the worst-case scenario to become your reality. Join us to learn how to safeguard your business and ensure you're truly prepared for the inevitable. Reserve your spot today! 📌 A 360-degree view of data breaches - insurance, prevention, what to do if it happens 📅 Wednesday, December 11 @ 1pm ET 🎙️ Meet our speakers: Doffie Howard, Michael Wright, and Katie Zugsay 🔗 Register here: https://lnkd.in/ex_JqAiP #DataBreachPrevention #BusinessSecurity #CyberRiskWebinar

A defense attorney, stressed and overwhelmed, is bombarded by clients with endless questions. Each inquiry, a reflection of their fears and uncertainty, piles on top of the already heavy workload. The pressure to provide clear, concise answers is mounting. But then, something clicks. What if understanding the most common questions—and knowing exactly how to answer them—could not only ease your clients’ worries but also set you apart as a trusted expert in your field? In this webinar, a panel of experts will reveal the most frequently asked questions they receive and how they respond to provide peace of mind to their clients. You’ll discover strategies that help build stronger relationships, boost your credibility, and stay ahead of the trends that are keeping people up at night. Don’t let your clients feel uncertain—learn how to address their concerns with confidence and clarity. Join us and be the attorney your clients trust. Secure your spot today! 📌 The Most Common Questions Asked of Defense Attorneys 📅 Tuesday, December 10 @ 1pm ET 🎙️ Meet our speakers: Ari Derman, Brendan Little, and John K. Rossman 🎙️ Register here: https://lnkd.in/ektjtW8J #LegalInsights #ClientConfidence #DefenseAttorneyWebinar

The early days of being a collector can break even the most determined hires. Harsh consumer responses, information overload, and constant pressure make it easy for new collectors to burn out fast. But what if you could turn this challenge into an opportunity—building resilience and loyalty from day one? In this Finvi-sponsored webinar, a panel of experts will reveal powerful strategies to keep your collectors motivated during those crucial weeks. Learn how to boost morale, build confidence, and retain top talent before they even consider walking away. Claim your spot today and empower your team to thrive! 📌 Keeping New Collectors Motivated and Inspired Until They Find Their Footing 📅 Monday, December 9 @ 1pm ET 🎙️ Meet our speakers: Melony Frizzell, Mike DeCarpio, and Kelly Parsons-O'Brien 🔗 Register here: https://lnkd.in/g8BdHnBF #CollectorRetention #MotivationMatters #Webinar

Most digital communications fall flat because their CTAs are weak. "Pay Now" or "Click Here" isn't enough anymore. If your CTAs aren’t driving action, they’re driving consumers away. In collections, every word matters—and mastering the art of the call-to-action is what separates successful operations from those stuck in neutral. In this webinar, sponsored by Prodigal, a panel of experts will reveal game-changing strategies to make your CTAs irresistible. Whether you’re aiming for clicks, responses, or payments, learn how to optimize your digital communication and boost engagement. Don’t miss out—reserve your spot today! 📌 Optimizing Call-to-Actions in Digital Communications 📅 Friday, December 6 @ 12pm ET 🎙️ Meet our speakers: Topher Androff, Jim Beck, and Chris Repholz 🔗 Register here: https://lnkd.in/eH4vnw_z #DigitalCollections #ConsumerEngagement #Webinar

Who said great collectors can’t be spotted early? Some believe success is random, like thinking the iPhone couldn’t beat the BlackBerry or that pineapple belongs on pizza (still controversial). But in collections, identifying future top performers isn't guesswork—it's a skill. Some people are born for this role—resilient, empathetic, quick thinkers. The challenge? Spotting them before they've had the chance to shine. In this webinar, sponsored by Peak Revenue Learning, a panel of experts will reveal how to find and nurture top-performing collectors from day one. Learn what traits to look for, how to train them, and build a team that consistently delivers results. Ready to find your next superstar? Join us and discover the secrets to building a winning team. 📌 Identifying People Who Will Become Great Collectors 📅 Thursday, December 5 @ 1pm ET 🎙️ Meet our speakers: Candace Allen, Irene Hoheusle, Kenneth Peck, and Calder Willingham 🔗 Register here: https://lnkd.in/e5uH69hB #CollectorTalent #TeamBuilding #CollectionsIndustry