You’re trying to improve process design performance. How do you know which metrics to prioritize?

1 What are process design metrics?

Process design metrics are quantitative indicators that help you evaluate and improve the quality, efficiency, and effectiveness of your processes. They can be used to monitor the inputs, outputs, activities, and outcomes of your processes, as well as the resources, costs, risks, and benefits involved. Process design metrics can help you identify problems, opportunities, and trends in your processes, and guide your decisions and actions to achieve your goals.

4 How to use process design metrics?

Using process design metrics is not a one-time event; it's a continuous cycle of planning, measuring, analyzing, and improving your processes. When following this cycle, you should plan your metrics by defining goals and objectives, selecting the most appropriate metrics, establishing baselines and targets, and defining data collection methods. You must then measure your metrics by collecting data from various sources and ensuring its accuracy. The next step is to analyze the data for your metrics by interpreting it using charts, graphs, tables, statistics, etc., and comparing it with your baselines and targets. Finally, use the insights gained from the analysis to identify areas for improvement in the process and monitor the impact of the changes.

5 How to communicate process design metrics?

Communicating process design metrics is just as essential as collecting and analyzing them. You need to share your metrics in a clear, concise, and compelling way to inform and convince your customers, stakeholders, and managers. To do this effectively, you should first understand the needs, expectations, and preferences of your audience and use language they understand. Then, select the best medium and channel to deliver your metrics. Visualize your data with charts, graphs, tables, icons, etc., and use colors, fonts, labels, legends to make them more readable and attractive. Finally, tell a story with a narrative and logical structure that starts with a summary and conclusion that highlights the main points and recommendations of your metrics. Follow with an introduction that provides the background and context of your process design project. Explain the details and evidence of your metrics before ending with a call to action that invites feedback or next steps.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?