Do not impose, but align. Many consultants fail because they impose what they believe and what they have on the client. Rather, understand them, empathise, identify the problems and create problem statements, study the environment, use the enablers and do what is needed for them to resolve their problems than to satisfy your ego and needs. Never work to tick a check in the box though the client may initially tend to focus on it. Understand, be with them on their issues, evaluate, analyse, present your views based on facts and figures. Express opinions affirmatively based on knowledge and logic. Demonstrate benefits of doing something in some definite fashion you propose. Give them the right perspective based on the knowledge that you have.

To build trust with a new client: listen carefully, be honest about your abilities, show professionalism, share relevant experience, and deliver quick wins to prove your value. Consistency and clear communication are key.

"Trust is earned, not given." – At StrategyWerks, we always believe in delivering on our promises, no matter how big or small. From day one, I focus on being authentic and consistent. Transparency is key, but so is follow-through. I also ensure that we’re not just talking at clients, but truly listening to their pain points, adapting our approach to solve their unique challenges. My top tip? “Under-promise, over-deliver.” Let’s make sure every step we take together exceeds expectations.

1. Be Transparent: From the start, be open about what you can deliver and any potential challenges. Honesty builds a strong foundation. 2. Listen Actively: Show genuine interest in their needs and concerns. Listening more than you speak helps you understand their perspective and shows you value their input. 3. Deliver Early Wins: Identify quick, impactful actions you can take to demonstrate your commitment and capability. Early successes build confidence and trust.

Para estabelecer confiança com um novo cliente de consultoria, demonstre conhecimento sólido e experiência técnica, destacando projetos relevantes anteriores. Inicie com comunicação clara e transparente, apresentando um plano de ação detalhado com metas, cronogramas e métricas de sucesso. Mostre proatividade ao antecipar desafios e propor soluções embasadas. Enfatize o compromisso com a qualidade e a adaptação às necessidades do cliente, construindo confiança por meio da escuta ativa e compreensão das expectativas deles.

I respect my client’s knowledge, as they chose me despite endless online options. I tend to listen patiently, address their queries, be decisive with 'yes' and 'no' and ensure an absolute clarity on SOW before committing. From my experience, Precision, gratitude and quality delivery builds trust and secures repeat business.

Building long lasting trust in client relationships , regardless of their role (Supplier, vendor, channel partner or even end user) is to collaborate on the solution. Position yourself as a partner and encourage dialogue which aligns to their unique needs. Communication is the cornerstone of trust and aligning your offering to the user needs is the key to meaningful, impactful communication!!

Actively listening to the client requirements helps understand the scenario better. Take your time in understanding the ask from the client and then analyse on what can be delivered. Explain the client about the product and its capabilities. This helps in identifying if the exact requirements from the client can be met or not. This also helps in gaining trust with the client regarding your knowledge on the solution.

Establishing trust with a new consulting client starts with active listening—understand their goals, challenges, and priorities without jumping to conclusions. Be transparent by setting clear expectations around deliverables, timelines, and costs, and always follow through on commitments. Demonstrate your expertise by delivering early wins or actionable insights. Communicate regularly and adapt to their preferred style to keep them informed. Showcase your credibility through relevant case studies or testimonials and align your approach with their vision and culture. Most importantly, be authentic, professional, and accountable to build a strong foundation for partnership.