Developers like straight facts and as much useful information as you can give them. State clearly the nature of the fault. If possible what precedes the fault and when the fault occurs. Results of all testing you have done. Set your findings down in a logical order and avoid ambiguities.

In real world it’s hard to convince the developer for persistent hardware issues. I strongly believe that below factors could somehow help them evaluate and take further study from their end. As an end user: 1. Compile all the recurring issues. 2. Ensure to provide and gather data analytics on how, what, why the issue persist. 3. Take your own technical analysis and provide your own results that might help the developer’s analysis moving forward. 4. Finally, be concise and direct to the point on the issues so that the developer could easily understand the issues and take it head on. Otherwise, they will miss the opportunity and neglect your concern s.

Persistent hardware failures can indeed be frustrating. I recommend engaging with the developer to understand any recurring actions or habits that might contribute to the issue. Collaborating to identify and address these underlying causes can help implement preventative measures and ensure the problem doesn’t happen again.

While persistent hardware issues seem outside a developer's core responsibilities, they often have downstream effects on their work—slow systems, faulty environments, or disrupted pipelines. Convincing them to address the issue means connecting it directly to their pain points, productivity, or outcomes they care about. 1. Empathy & context: acknowledge their challenges highlighting how the issue affects their work. 2. Data-Driven Impact: provide measurable data (e.g., performance degradation downtime logs) 3. Actionable Collaboration: position a solution as a collaborative effort. 4. Highlight benefits: frame resolution as a time-saver, long-term enabler of smooth workflows 5. Offer support: show readiness to assist

A holistic approach can foster cooperation between the tech support and developer. This can be demonstrated by conducting a root cause analysis to identified the underlying issues and gather necessary information relevant to the hardware issue. Once you have synthesized the information obtain from your investigation, you're in better position to pinpoint to the developer the cause and not the symptom. By narrowing the scope of the problem, this will create a buy-in for the developer not to see this as additional task but a problem that need to be remediated.

Source better hardware, then re-engage. Besides that, it's a loaded question. Communication is key. If it takes two hands to complete the task, then those hands should be coordinated, yeah? :)

You first explain the problem clearly: Show how it affects performance & reliability in both ways. Offer support with logs and troubleshooting assistance. Lastly - leave that man do his job! 🤩

I had a situation where a hardware issue occured and was identified after one of the firmware updates of the other connected device, causing a huge impact on our customer. I just fullu ignored all the escalation path, ITIL (BS*) and other so called procedures and Best Practises. Just contacted directly a person who was close to the DevOps giving all the details of the issue, performed workaround (working), and asking to forward all this directly to the responsible people. They tested same configuration in their laboratory and when the cause was identified, they asked other company, a producer of the faulty hardware, to release a bugfix. They made it globally for all affected products all over the World. (IBMSVC v8 vs Emulex LPe16xxx fw.V12)

Convincing a developer to address a persistent hardware issue requires clear communication, a focus on the problem's impact, and collaboration Here’s a strategic approach: 1. Clarify the Issue Describe the hardware issue in detail, ensuring the developer understands what is happening and how frequently 2. Highlight the Impact Explain how the issue affects the product, or system performance 3. Connect It to Their Goals Show how solving the problem aligns with the developer's priorities, like improving system reliability, reducing support tickets 4. Present Evidence If the issue has been persistent, provide a timeline of occurrences or escalation attempts 5. Offer Collaboration 6. Highlight Long-Term Benefits 7. Be Persistent but Respectful

The goal is to make the developer feel recognized and supported, showing that i’ve invested in solving the issue collaboratively rather than just adding to their workload, this can often make them more willing to prioritize the problem