You're facing app rejection by the app store. How do you effectively explain this to your clients?
When an app is rejected by the store, it’s crucial to maintain transparency with your clients and provide a proactive response. Here’s how to effectively communicate the setback:
- Outline the specific reasons for rejection provided by the app store.
- Provide a clear action plan for addressing these issues promptly.
- Reassure your client with a timeline for resolution and next steps.
How do you approach client communication in challenging situations? Share your experience.
You're facing app rejection by the app store. How do you effectively explain this to your clients?
When an app is rejected by the store, it’s crucial to maintain transparency with your clients and provide a proactive response. Here’s how to effectively communicate the setback:
- Outline the specific reasons for rejection provided by the app store.
- Provide a clear action plan for addressing these issues promptly.
- Reassure your client with a timeline for resolution and next steps.
How do you approach client communication in challenging situations? Share your experience.
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* Transparency is key when an app gets rejected by the store. Here’s how to handle the situation professionally: # 1. Explain the Reason Clearly # Share the exact feedback from the app store. Break down technical terms into simple language and emphasize that rejection is a common part of the approval process. # 2. Propose an Action Plan # Reassure your client by outlining the next steps. For instance, if the rejection was due to UI issues, specify the fixes needed and your plan to address them promptly. # 3. Provide a Realistic Timeline # Give your client a clear resolution timeframe. This builds confidence that their project remains a priority.
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Best approach is transparency and communication: 1. Immediate Communication a) Inform clients promptly b) Be direct and clear about the rejection c) Provide specific details from app store feedback 2. Understand Rejection Reasons & also letting clients know about it: a) Technical issues b) Policy violations c) User interface problems d) Content guidelines e) Privacy/security concerns 3. Detailed Explanation Framework: Where we will inform everything, how and what we are doing to fix it, along with a timeline.
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1. Acknowledge the Situation Start by acknowledging the rejection transparently. Keep the explanation simple. 2. Explain the Reason Provide a clear explanation of the rejection. Use the app store’s exact feedback to clarify things. 3. Reassure the Client Highlight that this is a common part of the app development process and assure them of your plan to resolve it quickly. 4. Share the Next Steps Outline the action plan and provide a timeline for resubmission. 5. Maintain a Positive Tone End on an optimistic note to keep the client’s confidence high. 6. Be Open to Questions Invite them to ask questions or discuss any concerns.
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When communicating an App Store rejection to clients, follow these steps: Outline the Reasons for Rejection: Clearly explain the specific issues identified by the App Store, ensuring the client understands the root cause. Present an Action Plan: Detail the steps you will take to address each issue, including technical fixes or compliance adjustments, demonstrating a structured approach. Provide a Timeline and Next Steps: Reassure your client by sharing a clear timeline for implementing changes and resubmitting the app. Keep them informed about progress to maintain confidence and trust in your ability to resolve the situation effectively.
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In the event of an app store rejection, I prioritize transparency and clear communication with the client. I begin by outlining the specific reasons for the rejection, referencing the app store’s feedback so the client understands the issues. Next, I provide a clear action plan to address the problems—whether it’s fixing bugs, revising design elements, or adjusting functionality to comply with guidelines. I reassure the client by offering a revised timeline for resubmission and clear next steps. By staying proactive and solution-focused, I help the client feel informed and confident that we’re working quickly to resolve the situation.
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Pour expliquer efficacement un rejet de l'application : 1. Restez transparent et professionnel : Informez le client du rejet rapidement. Expliquez que ce type de situation arrive souvent dans le processus d'approbation. 2. Exposez la raison précise : Décrivez brièvement la raison du rejet, en citant les règles ou critères spécifiques de l'App Store. 3. Mettez en avant une solution : Assurez au client que vous avez déjà identifié les ajustements nécessaires pour répondre aux exigences de l'App Store. Donnez un délai réaliste pour la soumission de la version corrigée. 4. Valorisez le contrôle qualité
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1. stay clam and transparent, openly discussed with client. 2. Find the reason and solution of the rejection 3. Reassure the client 4. Follow Up Regularly
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Creo que es muy importante explicar este punto al cliente durante el desarrollo de la aplicación, ya que existen diversos factores que inciden en que la app pueda ser rechazada. Lo importante es considerar las fechas de publicación de la app con el cliente para no generar falsas expectativas o falsos go live
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Share the exact reasons for rejection, citing the app store’s feedback to build trust and clarity. Outline a step-by-step action plan to resolve the issues, emphasizing your commitment to overcoming the setback.
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When facing app rejection by the app store, it's crucial to communicate transparently with your clients. Begin by explaining the specific reasons for rejection, referencing the guidelines or policies that were not met. Reassure them that you have identified actionable steps to address the issues and provide a clear timeline for resolving them. Emphasize your commitment to quality and adherence to app store standards to ensure future acceptance. Keep the client informed throughout the process, demonstrating accountability and a proactive approach. This clarity and reassurance can help maintain client confidence and trust in your expertise.
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