The solution consists of two main parts: pre-problem procedures and handling the issue as it arises. Pre-problem procedures involve creating a business continuity plan that outlines priorities to prevent conflicts during a crisis. This preparation provides a clear framework for the technical team. The network manager or their representative is responsible for setting up a war room, a central location for all parties to communicate and collaborate. They will also provide consistent updates on the plan's implementation and any developments during the problem resolution.

To effectively manage conflicting priorities during network downtime, assess the impact and urgency of each task. Communicate clearly with stakeholders to set expectations, prioritize tasks that minimize business disruption, and allocate resources efficiently. Regularly update all parties on progress and solutions, ensuring alignment and collaboration throughout the process.

Conflicting Priorities faced During Downtime 1. Business Continuity vs. Investigation: Operations may want the services back quickly but IT/security teams may want time to investigate the root causes. 2. Short term vs long term fixes :Quick fixes may up the network in a short time but compromise security checks, while thorough fixes after investigation consumes time. Strategies to Address Conflicts 1. Incident Response Plan: Prepare a clear plan to prioritize tasks and responsibilities. 2. Parallel Teams: Split tasks—one team to restore services and another to investigates the incident.

Here's a strategic approach to effectively manage conflicting priorities: 1. Figure out what's most important: Which systems are REALLY crucial for your business to function? Focus on those first. 2. Talk to everyone: Let your team and the people affected know what's going on, what you're doing about it, and roughly how long it might take to fix. 3. Fix the right problem: Don't waste time on quick fixes, find the root cause of the outage. 4. Stay calm and make smart choices: Network downtime requires clear thinking. Don't be afraid to ask for help from experts if you need it. 5. Learn from it: Once you're back online, figure out what went wrong and how to prevent it from happening again.

Here are the points: Assess 1. Identify root cause 2. Evaluate impact Prioritize 1. Critical systems 2. Revenue-generating systems 3. Customer-facing systems 4. Supporting systems Communicate 1. Inform stakeholders 2. Provide updates 3. Set clear expectations Manage Resources 1. Allocate resources 2. Leverage external support 3. Monitor resource utilization Review 1. Post-incident review 2. Implement corrective actions 3. Update procedures

If the network is down get it up and running first, that is your priority. Next fix your Incident Response processes so that the people resolving an incident can focus on the task at hand. ICS is a good model to influence how to move forward

Understanding the nature of the impact and who is impacted is key in managing conflicting priorities. High profile customers should be given utmost priority. Also, communication is vital in network downtime management. All stakeholders should be rightly communicated and carried along throughout the life cycle of the downtime till resolution.

in my experience, this is case by case and how catastrophic the issue impacting, but the general idea are: 1. Assess and damage control the issue 2. once we control the "fire" try to list down which services impacted to the stakeholders for them to do sanity check 3. provide update regarding the issue, ETA if issue still happen, action plan if needed, 4. if issue happen more than 6-8 hours, allocate resource, as we dont want to exhaust our resources from restless 5. as the issue under control do async / offline update whenever possible to use time wisely on post-mortem and next action if needed

To manage conflicting priorities during network downtime, assess the business impact and prioritize critical systems first. Use a clear communication plan to align expectations with stakeholders and delegate tasks effectively. Provide mitigation strategies and implement a proper response plan.