I would address the situation by setting clear boundaries with the client, ensuring expectations are realistic and manageable. I do shield the team from unnecessary pressures by taking on direct client interactions when needed, streamlining workflows, and prioritizing tasks. Regular check-ins with the team to gauge their workload and provide support will be key, alongside encouraging them to take breaks and disconnect after hours. Protecting their work-life balance ensures long-term productivity and well-being.

Set clear expectations with client on what they are entitled to. Make sure that the organisation is equipped with right resources and skills to deliver as per SLAs. Organisations may not be able to meet clients expectations when clients start demanding more than what they are entitled to or when resources are falling short. The leader should assess the situation and address one of these or both, as required, to ensure the client facing employee is protected from burnout.

Manter uma comunicação aberta e firme com o cliente e com a equipe é essencial para garantir que o trabalho seja sustentável a longo prazo. Comece liderando pelo exemplo e mostrando ao time que é possível equilibrar as demandas do cliente sem sacrificar a saúde e o bem-estar. Negocie com o cliente. Explique de forma profissional como a sobrecarga pode comprometer a qualidade do trabalho, assim como proponha soluções que equilibrem as necessidades do cliente e a capacidade da equipe. Estabeleça conexão com a equipe, converse abertamente e exerça de forma genuína uma escuta que gere resultados. Sem dúvidas essas ações trarão mais equilíbrio para todos.

Time management is most essential factor in work-life balance. We shall calculate optimum time required to complete the jobs. We shall discuss with client about time required to complete their demand with facts. I am confident that client will be accepting the facts and your team can have a better work-life balance.

* Setting clear timing ranges for multi-geographical meetings including 'no meeting' times/days * Assessing & re-distributing work loads based on skills & capabilities * Identifying less-urgent discussions & getting them on mail threads, rather than meetings * Encouraging to attend technical & non-technical sessions outside the company * Team outings * Open discussions to resolve any conflicts * Most importantly, encouraging to utilize Leaves!

Balance is key to keeping your team happy and productive. To protect your team’s work-life balance with a demanding client simply : Set boundaries: Clearly define working hours and response times with the client. Prioritize work. Communicate openly by Encourage your team to share concerns so you can address them early. Support your team. Be flexible: Offer remote work or flexible hours when possible.

Set Clear Expectations with the Client Define boundaries early, Ensure deliverables are clearly outlined in the contract or project plan, and push back on additional demands that exceed the original agreement. Prioritize and Delegate Work Focus on Key Deliverables, Distribute Workload Evenly, Communicate Firmly and Professionally with the Client Push Back When Necessary. Escalate Only When Needed Consider Structural Changes Adjust Timelines and Hire Additional Support