It depends on the nature of the clashes that are occurring between the staff. If it is due to unfair target setting, then one should make the targets equal for all. If it is due to shift timings, then the timings should be made equal for all. If it is due to personal grievances or any other issues, then the staff should be advised to keep personal issues aside. However, it is important to listen to the perspectives of all parties involved. Once the situation is clear, the importance of team unity should be reiterated.

A elaboração das metas para uma equipe comercial deve sempre levar em conta premissas para que não se torne um fardo e desestimulante. - a meta sempre tem que ser alcançável, factível. Se não for ela não vai ser motivacional e sim desestimulante. - devem estar em linha com os objetivos da empresa. - devem ser claras e mensuráveis, com períodos bem definidos e com ferramentas de comunicação para acompanhar e avaliar no caminho. Temos que tomar muito cuidado com algumas armadilhas da busca alucinada por números muito altos: risco de baixar muito as margens para alcançar somente faturamento. Faturamento é vaidade Lucro é necessidade Quando a preção é grande corre-se o risco de inadimplência e/ou perda de qualidade por exemplo.

I’d start by setting a clear discussion with the team to understand their concerns about individual vs. group targets. I'd explain how both goals are essential and highlight that collaboration benefits everyone. I’d encourage knowledge sharing among team members to help each other reach both individual and group goals. Finally, I’d recognize achievements at both levels to motivate the team and ensure harmony moving forward.

Facilitate an open conversation to understand each team member's point of view and help resolve the disagreement. Emphasise the significance of individual and collective goals in achieving overall success. Use facts to demonstrate the advantages of a balanced strategy. Set up a performance management system that recognises both individual accomplishments and group efforts. Set clear, coordinated objectives that combine individual goals with team objectives. Encourage an environment of mutual support and accountability. Regularly assess progress and alter techniques to ensure alignment and motivation.

Navigating conflicts over sales targets requires effective communication, empathy, and strategic planning. Here's a step-by-step guide to help you resolve the issue: Immediate Action: Call a team meeting. Foster a safe environment for sharing concerns and ideas. Identify root causes: Determine if the conflict stems from: - Unclear targets - Competition among team members Re-evaluate targets: Consider adjusting targets based on team feedback and performance data. Set SMART goals. Ensure targets are Specific, Measurable, Achievable, Relevant, and Time-bound. Align individual and team goals: Ensure individual targets support team objectives. Establish KPIs. Track progress and adjust targets accordingly.

Once team falls into clashes than you must assess what is root cause. While setting the targets few things like PAGO & YAGO performances, new business development or you can also see the current investment turns while setting the territory or group wise targets. Clear suggestions and un-biased bifercation will automatically ease the clashes and hence also produce team work for better results.

This structured approach can help navigate the conflict effectively! -Open Communication: Initiate a team meetings. -Understand Perspectives: Listen to both sides to identify the root cause of the conflict -Clarify Objectives: Explain how individual targets contribute to team success and company goals. -Encourage Collaboration: Promote sharing of best practices and support among team members. -Reassess Targets: Consider adjusting targets to ensure they are realistic and achievable. -Set Team Incentives: Implement team-based incentives alongside individual rewards. -Regular Check-Ins: Establish regular check-ins to monitor progress and address concerns. -Foster a Positive Culture: Emphasize celebrating both individual and group achievements.

When sales teams clash over targets, balancing individual and group goals is essential. Start by clarifying shared objectives to align personal achievements with team success. Define clear roles to prevent competition over accounts and encourage open communication for addressing concerns constructively. Recognize collaborative successes and set KPIs that reward both individual and team contributions to discourage an “all-or-nothing” mindset. Providing conflict-resolution training can also foster empathy and resilience, helping the team transform conflicts into opportunities for growth and cohesion.

Uma maneira eficiente de alcançar o objetivo geral sem dúvidas é segmentar a meta geral entre a equipe, com metas personalizadas de acordo com o potencial identificado para cada vendedor ou carteira de clientes. A meta individual deve ser justa e alcançável, analisada de acordo com histórico e situação do mercado em questão. Dados não mentem, eles contam histórias que deveremos ouvir.

By promoting open communication, clarifying expectations, and balancing rewards, I can help the team focus on collective success without compromising individual motivation.