To bridge the gap between IT and non-tech teams: 1. Foster Communication: Hold regular meetings and use shared tools like Slack or Teams. 2. Promote Understanding: Offer basic tech training for non-tech staff and business context for IT. 3. Align Goals: Emphasize how IT supports business outcomes. 4. Create Cross-Functional Teams: Include both groups in project planning. 5. Simplify Processes: Use accessible tools and clear, jargon-free language.

One of my favorite approaches is to find business oriented IT people or IT oriented business people and embed them in the business as a business consultant. They direct line report to the business and dotted line to the CIO.

Having Business Analyst and a Solutions Architect who can bridge the business requirements to tech requirements gap is a key solution to this problem.

First, we have to worry about putting together a good team and doing a good onboarding with everyone involved. One of the things is knowing how to raise the requirements well and mastering, together with the business people, how to progress activities and demand deliveries. Even if you don't have a technical team or one with little knowledge, a good relationship between the manager and his knowledge of deliveries involves everyone, always clearing up doubts and closely monitoring needs when they arise, because the most important thing is to maintain good communication and focus on the delivery deadline.

It’s important that members of the team are fully understanding the goals and objectives and the company development strategy. Working with the same global target makes it easier to manage the team and projects

We need to build bridges that will connect both teams. One way to do that is by building a relationship based on trust and credibility. We have to fulfill our promises so other teams will be able to trust what we say. Another way is by communicating effectively and in a simple way, making sure that the non-tech teams understand what we say and why we say it.

To bridge the gap between IT and non-tech teams, establish clear communication channels and foster cross-functional collaboration. Regular joint meetings can align objectives, clarify technical jargon, and address potential misunderstandings. Implementing an intermediary role, like a tech liaison, can help translate technical needs and business goals. Offer training sessions for non-tech teams to increase their tech literacy, and encourage IT to adopt a more user-centric approach. Shared KPIs and collaborative project management tools can further ensure both teams work toward aligned, measurable goals.

To bridge the gap between IT and non-tech teams: Simplify Communication – Use clear, jargon-free language so everyone understands the conversation. Align Goals – Set shared objectives that show how each team’s work contributes to the bigger picture. Encourage Collaboration – Create joint projects or regular meetings to build trust and mutual understanding. Appoint Liaisons – Designate a “go-to” person from each team to keep communication flowing smoothly. Use Collaboration Tools – Invest in tools that help teams stay connected and track project progress together.

You want the non tech to hold on to the business vision and not to request ‘something that they think the tech team can deliver’. The tech team needs to value the non-tech view and not try and give them ‘something they have delivered before’. We need a business vision, and some steps to get there. Let’s build some immediate benefits from the first steps, then review both the business vision and the further steps to take – both will evolve and develop. The vision is a direction, as soon as you get there there’s a new vision, so let’s not do that... Let’s continually move forward and develop the vision and steps as we go (together).