Not just clients, but be it any stakeholder—it’s important to engage promptly at times to clarify the situation. However, before firing up the clarification engine, it’s absolutely sine qua non to understand the misconceptions: have they taken root, have they permeated deeply into the psyche, and so on. Study and analyze thoroughly to shape your response strategy. More often than not, you might be surprised to find there’s hardly any substance to the issue.

Misinformation about communication or change management services is very common. One of the ways to ensure that all stakeholders understand the services provided by change management or communications teams is the following: 1. Agree with the stakeholders about the priorities of the upcoming 2 weeks 2. Put the agreement in writing and confirm it with the stakeholders. 3. Any change to the priorities should be highlighted to the stakeholders so they can deprioritize what was agreed earlier because many times stakeholder don’t realize how much a communication task take. 4. The most important part is to build trust with the stakeholder by having regulate face to face meeting with them or even having coffee with them.

1. I would clarify the misunderstanding by politely sharing accurate information about the services, supported by clear examples or a document. 2. I would ensure that there is an open communication to address any confusion and align expectations moving forward. 3. I would identify the root of the mis-communication and resolve it at both the ends for future 4. If needed, revise the contract / agreement

Keeping steakholders always updated and ensuring constant communication can avoid this type of situation, but if it does occur, ensure that measures are taken to minimize the problem and guarantee satisfaction and the best possible experience for customers.

I think in cases where there is a misscommunication, i follow 3 things : a) Empathy b) Clarity and c) Immediacy. You empathise with the clients concerns by listening actively and acknowledging them Establish a clear document for better clarity on your values and perspectives. Procrastination can only spoil the broth. Therefore establish channels of communication proactively and reach out for a resolution immediately through the clients most convenient touch points. The above 3 can be further strengthened by asking questions and taking up as many questions as possible. This will help you prepare for different existing and expected scenarios and also put forward a strong clear image.