1. Listen to the Client patiently. 2. Understand all the points from his perspective. 3. Acknowledge his views and give your suggestions accordingly that will help him in a Right way.

My approach is: Empathy first, strategy second. It refers to client, colleague or relative. Therefore in order to support virtually, I focus on: 1. Building Connection: Acknowledge their feelings, listen intently, and eliminate distractions. 2. Asking Smart Questions: Guide reflection with open-ended questions for clarity. 3. Actionable Plans: Break challenges into manageable, tailored steps. 4. Following Up: A quick follow-up reinforces support and progress. It’s about meeting clients where they are and guiding them forward with care and focus.

- Acknowledge Emotions: Validate their feelings and express empathy. -Create a Safe Space: Ensure they feel comfortable sharing openly. -Listen Actively: Give them your full attention and listen effectively. -Use Grounding Techniques: Help them calm down with deep breathing or focusing exercises. - Ask Open Questions: Gently explore what’s causing their distress. -Break Down Issues: Divide challenges into manageable steps. -Reassure: Normalize their feelings and remind them they’re not alone. -Encourage Self-Care: Suggest small self-care practices outside the session. -Schedule Follow-Up: Plan another session soon to provide continued support. This approach helps them feel heard, understood and guided.

I support distressed clients by staying calm and listening carefully to understand their concerns. I create a safe space where they feel comfortable sharing their thoughts. I provide clear, practical advice to address their issues and help them take positive steps forward. Additionally, I suggest simple self-care techniques, like taking deep breaths or short breaks, to manage their stress. My experience in counseling helps me respond to their needs effectively and guide them toward feeling more confident and supported.

I try to relate to their circumstances, explaining that I have been through three role redundancies (note that I never say 'I was made redundant') and have experiences distress each time. I have also becomes accredited in Mental Health First Aid, so use techniques provided in that program. If the distress is to the point that the client may consider harming themselves, I have the required numbers to call saved in my phone under MHFA. I have only once needed to refer to a number, but on that occasion it made all the difference.

1.Active Listening -I'll listen attentively to whats said and whats not said, picking up on verbal and non-verbal cues. 2. Acknowledge Fears/ Anxiety -Understanding these feelings as valid. 3. Empathy/ Clear Language- I'll use clear and compassionate language to ensure my words are understandable and empathetic 4. Relatability -share points of relatability with relevant experiences or perspectives. 5. Highlight Positives- Identify uplifting aspects of your current or past situation to shift the focus to positive elements 6. Perspective Shift -Explore different perspectives, considering how the cup might be seen as half full. 7. Explore Steps Forward -Discuss scenarios & potential steps forward for an achievable & supportive plan.

3 Things to Avoid During a Virtual Session with a Distressed Client: Avoid Interrupting or Rushing: Let them speak without interruption. Rushing can make them feel unheard or invalidated. Avoid Giving Generic Advice: Steer clear of clichés like "Stay positive." Tailored, actionable advice is more meaningful. Avoid Judgment or Assumptions: Refrain from making assumptions about their feelings or situation. Focus on understanding their perspective.