Your app is riddled with bugs and user complaints. How do you prioritize their feedback?
When your app is inundated with bugs and user complaints, addressing feedback strategically is crucial to improving user experience. Start by categorizing the issues to understand their impact.
How do you handle feedback prioritization for your app? Share your thoughts.
Your app is riddled with bugs and user complaints. How do you prioritize their feedback?
When your app is inundated with bugs and user complaints, addressing feedback strategically is crucial to improving user experience. Start by categorizing the issues to understand their impact.
How do you handle feedback prioritization for your app? Share your thoughts.
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Prioritization of bugs will be: - critical like app crashes - usability issues like broken pages - repetitive complaints from users on a particular feature - minor bugs like flickering. Then evaluate the Impact & Effort of each bucket and prioritize accordingly.
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Categorize feedback by impact and frequency, prioritize critical bugs affecting functionality, and address issues that align with your app's core value.
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We faced some bug issues when we launched the .MUSIC domain name SmartBadge and SmartPage. We were the first company in the world to verify every single music entity (artists, industry pros, companies) in an automated manner using KYC/KYC AI verification technology that took seconds. The main focus was on the impact of the issue on core functionality, the number of users affected, and the severity of the problem. We prioritized bugs that significantly disrupted the user experience and those that affected a large number of users, while also considering the urgency of each complaint and its potential business impact. If it affected all users and it was a core part of the offering then that was the highest priority.
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If you release an app riddled with bugs and complaints, you are in a wrong business. Shut it down and go do something else. I am sure you will find something that you will be more productive at.
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I prioritize feedback by categorizing issues based on severity and user impact. Critical bugs affecting core functionality are addressed first, followed by high-frequency issues impacting many users. Quick wins, like simple fixes, are resolved early to show responsiveness. Throughout the process, I balance immediate fixes with long-term app stability and ensure clear communication with users about updates.
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How amazing is that! If users are using your app despite all its bugs that means you're solving such a deep problem for them, start from there! Based on what you believe to be the central value you're providing, prioritize. Example: - Spotify value: People listen to the music they love instantly. 1. Can people find the music they love 2. Can people stream the music instantly Let's convert them on a high-level: 1. People that pick a song (ex: from search) and listen to more than 5s. 2. People that click the play button can listen in < 200ms. Then you can look at the issue metrics accordingly, like the associated error rates. The importance of the issues is by how they impact customers. Rank and work on them accordingly.
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Prioritizing user feedback involves categorizing it based on severity, frequency, and impact on functionality or user experience. Critical issues affecting core features take precedence, followed by bugs reported by multiple users or those tied to business objectives. Regularly communicating with users about progress ensures transparency and builds trust.
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Prioritizing feedback in a situation like this requires a strategic approach reflective of business values. First, treat each piece of feedback as a golden opportunity to improve. Categorize issues by their impact on the user experience and prioritize fixes that will have the biggest effect on user satisfaction. Always remember, "An ounce of loyalty is worth a pound of cleverness." By showing your users that you value their input and are committed to improving, you not only enhance the app but also strengthen your relationship with your user base. Start with the most severe functionality issues that affect the largest number of users, then work your way down to smaller bugs and enhancements.
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This is pretty easy on paper, far harder in practice: - Severity; how badly things can go wrong vs if the bug is an annoyance. Consider a special flag for things that are so severe that you need to address despite any other criteria. - Scale of impact; if an issue impacts a user and the other impacts a million, it's pretty easy to prioritise. - Implementation effort; if two things are as impactfull, doing that first lets you react to some number of people first. - User group vs your goals; there may be features that don't align with your new direction, so fixing is less of a priority. All the above is pretty straightforward. People problems come from making trade-offs and directing resources to these things if they are not severe enough.
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