A great problem solver listens carefully, understands the core issue, and remains focused on the desired outcome. They break down complex problems into smaller, manageable parts and explore various solutions. By using data and critical thinking, they stay adaptable and open to feedback, continuously refining their approach to find the most effective and efficient resolution.

To be a great problem solver, you must first be able to listen to the person or people having the problem and completely understand the problem. This means you need to listen actively, ask for clarification when needed, and continually confirm your understanding of the problem itself. It is also critical to understand the motivation to solve the problem. What are the pain points that are caused by the problem, and what improvements are expected once the problem is solved? What is the timeline to solve the problem, and what level of effort and investment are acceptable to fix it? More often than not, coming up with the solution is the easy part. But without an understanding the problem, motivation, and expected outcome, you risk failure.

The first step towards being a great problem solver is understanding and listening to what the problem/s are. You cannot solve something which you don't understand thoroughly.

Great problem solvers blend strategy, pragmatism, and creativity to turn challenges into opportunities. They think beyond the surface, relying on data to make informed decisions while staying adaptable to changing circumstances. They lead with integrity and vision, inspiring collaboration and ensuring execution. Their solutions are practical yet innovative, balancing short-term realities with long-term goals. Above all, they remain curious, constantly learning and refining their craft to address new challenges.

As a problem solver, I rely on the E.M.P.A.T.H.Y. Framework: I engage deeply by listening and understanding the problem’s context. I map emotions, ensuring everyone feels heard and validated. I prioritize human impact while considering logical solutions. I analyze root causes using data and empathy. I tailor solutions collaboratively, addressing needs inclusively. I humanize implementation by adapting to feedback and reflecting on the process.

For me, it comes down to three key aspects: curiosity, critical thinking, and empathy. Curiosity drives the desire to explore and understand, pushing me to ask questions and seek knowledge beyond the surface. Critical thinking ensures that I approach problems logically, analyze situations from multiple angles, and make informed decisions. Lastly, empathy allows me to connect with others, understand their perspectives, and craft solutions that are not only effective but also considerate of their needs and emotions. Together, these qualities form the foundation of meaningful problem-solving and personal growth.

There are lots of things that go into being a great problem solver, but the two that stand out for me are a healthy curiosity, to be interested in understanding why things happen, and a mentality of service, a mindset that encompasses wanting to make things better (for the people who are experiencing a problem). In order to solve problems, you have to want to solve them, and you have to be willing to do the "detective work" to understand the problem and any potential solutions.

The first thing that I love to do when facing a problem is CALMING myself down. And it came with the realisation that we tend to over-estimate the implications with the worst of outcomes which creates unnecessary stress for myself and my team, thereby hampering the decision making process. We can only control the process of resolution and correct steps taken towards a problem often solves it automatically. The thought process starts by looking at the basic assumptions of the problem, thereafter sequentially enhancing the understanding towards the complex part. Leaders are expected to keep the complex thought process to ourselves and should be adept at cascading simple instructions to team below, which has been the Mantra for me.