What do you do if your social media customer service is not responding to customers quickly enough?

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Social media customer service is a vital part of your online reputation and brand image. Customers expect fast and friendly responses to their queries, complaints, and feedback on social media platforms. However, managing multiple channels, messages, and issues can be challenging and time-consuming. If your social media customer service is not responding to customers quickly enough, you may lose their trust, loyalty, and satisfaction. Here are some tips to improve your response time and quality on social media.

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