I often say that "conflict" is simply the result of an "alignment and synthesis job not done". Alignment is critical, as its absence risks program execution and the benefits sought. Typically, companies lack enterprise-wide tools to ensure alignment of goals, objectives, and resource allocation, making such issues more frequent. Mitigating these risks requires: - A structured approach to designing goals, objectives, and resources allocation with clear timeframes. - Transparent reporting, and regular reviews of progress and risks by top management. As program sponsor, I would take ownership of the alignment process. The outcome would be a data-driven, business plan-aligned, collaborative decision on the priorities to address.

Unforeseen risks—yeah, they can throw everything off balance, especially when stakeholders start bumping heads. We need to know more about what’s fueling the conflict and address it head-on. Open conversations? A must. Transparency? Always. And while we’re at it, let’s align on the bigger picture and work towards solutions that actually stick. Regular updates keep everyone grounded, and if it still feels messy, maybe a neutral perspective can help iron things out. It’s not always pretty, but it’s how we keep things moving forward.

In my opinion, it is best to prepare for this scenario. Here are some of the ways that can prevent, mitigate it - clear overview of the vision , goals and the objectives - the why behind the what being clear to the stakeholders - alignment of the stakeholders for the program before the start When a conflict is identified find out the following - source of the conflict ( internal , external or regulatory) - if mitigations are available, use them - work out ways of progressing the program while the mitigation is being applied Communicate the resolution measures in place with the stakeholders , team members and others involved. Identify the impact of the challenge, update the risk , issues and decision registers

Unforeseen risks can strain stakeholder relationships, but I’ve found a straightforward approach works best: 1. Understand the context: by Identifying the root cause of the conflict to address it effectively. 2. Foster Open Dialogue: Bring stakeholders together to share concerns and collaborate on solutions. 3. Refocus on Shared Goals: Remind everyone of the program’s main objectives to align efforts. 4. Adapt Quickly: Update the risk management plan to incorporate lessons learned and prevent future surprises. In my experience, addressing conflicts with transparency, empathy, and a focus on shared outcomes not only resolves issues but often strengthens stakeholder alignment moving forward.

I would prioritize identifying the root cause, assessing the impact, and communicating transparently with stakeholders. I would also facilitate open discussions to align expectations, propose actionable solutions, and update the risk management plan. Regular communication and collaborative decision-making would help resolve conflicts and restore stakeholder confidence to an extent.

From my personal experience, no risk is entirely unforeseen because during the planning phase once a risk register is created - it does take into account all categories (like known-known, known-unknown, unknown-known and unknown-unknown) and accordingly a risk mitigation plan is also prepared to minimise impact. Though if at all, the program is eventually impacted then the golden rule always is to quickly adapt, realign with stakeholders, create a revised plan with minimal impact on the original plan.

Equation: Unforeseen Risks + Stakeholder Misalignment = Program Conflict Solution: Transparency + Timely Communication + Collaborative Problem-Solving = Restored Trust & Alignment Thought: Conflicts arise from gaps in understanding. Fill those gaps with proactive conversations and a shared commitment to adapt together. What steps will you take to foster alignment?

Identify the Source of the Conflict: Determine whether the conflict is internal, external or regulatory concerns. Understanding the origin Assess Mitigations Evaluate if mitigation strategies or solutions are available to address the conflict. If they are, implement them promptly to reduce the impact on the program. Progressing While Mitigations are Applied Don’t halt the entire program because of a conflict. Find ways to continue making progress while the mitigation is being implemented. This keeps the momentum going. Communicate Resolution Measures Effectively communicate the steps being taken to resolve the issue with all stakeholders. Transparent communication helps manage expectations and keeps everyone informed.