Project sponsors are expecting the impossible. How can you manage their unrealistic expectations effectively?
When project sponsors demand the moon, it's time to bring them back to Earth. To navigate this challenge:
How do you manage when expectations soar too high? Share your strategies.
Project sponsors are expecting the impossible. How can you manage their unrealistic expectations effectively?
When project sponsors demand the moon, it's time to bring them back to Earth. To navigate this challenge:
How do you manage when expectations soar too high? Share your strategies.
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To manage unrealistic expectations, listen to sponsors' goals, communicate project limitations, and provide data on challenges. Offer achievable alternatives, share regular updates, and proactively address risks to build trust and align everyone on realistic, achievable outcomes.
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If project sponsors are expecting the impossible and have unrealistic expectations… one question I would ask myself: did I let them believe that this was realistic and even possible? Trust is the fundamental cornerstone of any interaction, including sponsors & vendors relationship…so I would try first to understand where this comes from… then who knows…
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When project sponsors are setting high expectations, we can navigate through this phase in the following way: 1. Divide the expectations into multiple milestones, making the sponsor understand that they will be able to evolve their requirements on the basis of multiple deliveries 2. Having some buffer resources might help in handling some unexpected demand which comes towards the team which even the project sponsor might not have predicted but needs to be delivered 3. If the high expectations are becoming very frequent, having a retrospective with the sponsor where data points related to attrition, low quality delivery, etc. is being shown will help them understand the damage it’s doing in the backend and change their approach
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Here is what I would do: 1. Listen Actively to Understand Goals: Hear the sponsor to build trust and grasp their vision. 2. Give Options: Present alternative paths that balance their priorities with what’s achievable, like phased delivery or scope adjustments. 3. Set Clear Boundaries: Communicate any non-negotiable constraints (budget, time, resources) firmly. 4. Use a Clear RACI for Accountability: Define roles in a RACI matrix. 5. Maintain Consistent, Transparent Communication: regular updates and respond clearly to questions, reinforcing alignment and trust throughout the project.
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Understand what sponsors are expecting. Go through requirement with them, take a practical approach and with effective communication reach to conclusion. Solution could be descoping additional requirements or reprioritizing some existing one to accommodate new one which sponsors think bring value to business.
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Take advantage of your balanced diplomacy, transparent communication, and other practical strategies to manage unrealistic expectations. Here are a few tips to approach similar situations effectively: - Understand what drove such unrealistic conditions. - Explore data and industry benchmarks to identify limitations. - Be realistic and develop scenarios to assess the feasibility. - Communicate early and often. - Engage your team in the decision-making process. - Leverage data and experts as a third party to validate your recommendations, lending credibility to your arguments. - Manage the emotional dynamic, explaining the potential risks of pushing unrealistic goals. - Document all discussions, agreements, and changes to expectations.
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Quando os patrocinadores pedem o impossível, é essencial trazer clareza e equilíbrio ao projeto. Isso significa estabelecer metas alcançáveis, ter conversas transparentes sobre limitações e riscos, e oferecer alternativas viáveis que conectem ambição à realidade. O sucesso está em alinhar expectativas sem perder de vista o que é realmente possível entregar.
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Top 3 approaches to manage unrealistic expectations effectively: 1. Set a realistic goal with probable challenges. Also have open discussion on risks. 2. Have an open discussion with the project sponsors on why the goals are set, the basis of consideration, and document the same. 3. Also provide the alternatives based on the priorities of the projects and the consequences.
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-Define clear, achievable project objectives with sponsors from the start. -Communicate limitations transparently, using data to clarify constraints on scope, budget, and timelines. -Set measurable milestones and regularly update sponsors to show progress and manage expectations. -Offer phased alternatives if demands exceed available resources, showing commitment to their vision within realistic bounds. -Maintain open communication channels for continuous feedback, fostering trust and alignment with project realities.
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