Nurses are questioning your medical software's usability. How can you address their objections effectively?
When nurses question your medical software's usability, it's crucial to address their concerns effectively to ensure smooth operations and satisfaction. Here’s how to tackle their objections:
What strategies have worked best in your experience? Share your thoughts.
Nurses are questioning your medical software's usability. How can you address their objections effectively?
When nurses question your medical software's usability, it's crucial to address their concerns effectively to ensure smooth operations and satisfaction. Here’s how to tackle their objections:
What strategies have worked best in your experience? Share your thoughts.
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Demonstração guiada sempre será minha solução para driblar os questionamentos, assim como o teste drive, o manuseio é a melhor forma de trabalhar um produto.
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1. Seek to understand from the nurses speaking out. Are these complaints isolated to one or a few nurses or a general consensus among the staff. 2. Speak to the Manager they report to on collective groups concerns. Discuss what they would like to do and get a list headcount who is using a the software. 3. Do focused training on the specific issue they’re having with the software. 4. Create a one page FAQ or cheat sheet of directions for the software and have them put it close by their access to the software to reference. 5. Have the 24/7 customer support and your cell to call for questions be their last resort if the following above doesn’t work. The goal is to be self sustainable. Follow up regularly to confirm it’s been fixed.
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These are good solutions to address. For me, nothing is better and can beat a roundtable workshop to meet customers and show them how it works.
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Acknowledge concerns, gather specific feedback, offer training, and involve nurses in usability testing. Highlight the benefits and commit to software updates based on their input to improve usability and workflow.
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I think I will hold a meeting with the programmers and nurse representatives to fix the bugs in my software. And I appreciate all the nurses for their warnings and attention to my software.
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Handling objection requires one to understand and address the areas of concern & that requires a structured approach that begins with engaging in active listening. Hold focus group or one on one discussions to understand specific challenges that they face. Focus needs to be on understanding their pain points. Once the issues are analysed & understood, conduct role specific trainings to upskill. Changes need to be implemented incrementally and not all at one go. Share updates & establish a feedback mechanism. Ensure that the user understands the long-term benefits & has a clear understanding of WIIFM – What’s In It For Me! Clarify as to how the system aligns with their long-term goals. The need is to build trust and ensure team work.
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ibrahim Ismail Selim
Medical Insurance | Medical Representative | Clinical Nutritionist | Pharmacist
Provide hands-on training: Offer practical workshops to help nurses become familiar with the software. Collect and act on feedback: Listen to their concerns and continuously implement improvements.
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