New features are slowing down your web app. How do you manage client expectations?
Adding new features can often slow down your web app, leading to potential client dissatisfaction. To keep clients happy and informed, consider these strategies:
Have other strategies worked for you? Share your thoughts.
New features are slowing down your web app. How do you manage client expectations?
Adding new features can often slow down your web app, leading to potential client dissatisfaction. To keep clients happy and informed, consider these strategies:
Have other strategies worked for you? Share your thoughts.
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1. Initially, I try to find a solution. To do that, I research websites and community forums to improve performance. If that doesn’t work out, then I explain the impact of the new feature verbally. If they aren’t satisfied with my explanation, I demonstrate it with a proof of concept (POC) implementation. 2. Afterward, I suggest solutions that achieve the same feature functionality with improved performance.
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Keeping web applications fast and responsive as new features are added can be challenging, but managing client expectations around this is key. Transparency is my first approach, I inform clients of potential performance impacts that come with new functionalities and share realistic timelines for optimization. Next, I prioritize a data-driven approach: we analyze performance metrics and focus on optimizations that matter most for end-users. Additionally, I work closely with clients to evaluate feature prioritization, sometimes suggesting phased rollouts. Finally, I ensure they know we’re committed to continuous performance improvement, leveraging tools and monitoring to keep their app efficient and user-friendly.
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Before implementing the new feature, first need proper analysis of business requirement and understand technical implication's, if any and represent actual fact with client. After implementation if web app slowing down, then do proper analysis of root cause:- # Server infra component utilization. # Application logs and database logs # Analyze the Request & Response execution time. Analyze how much data traverse over internet against the request. # Analyze the object handling in application. # Analyze the database response time against the query. Check database performance. # If things still not under controlled then, analysis and propose the another solution to produce the desired and satisfactory result.
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I actually disagree with the idea that adding new features may inherently slow down an app. Here’s my perspective: 1. Establish a Clear Clickstream Integration: Begin with a thorough clickstream analysis to understand the customer journey within the app. 2. Eliminate Unnecessary Features: Identify and remove rarely used features to streamline the app, and implement lazy loading for seldom-accessed functions to improve efficiency. 3. Utilise Personalization for Shortcuts: The most frequently used functions should be saved as favorites, allowing users quick access to what they need and minimizing friction. These strategies ensure that we can introduce new capabilities while maintaining an optimized and performance-focused app experience.
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When new features slow down a web app, managing client expectations is crucial. First, I communicate openly about the issue—explaining how the added features might affect performance, and the potential trade-offs between functionality and speed. I emphasize that optimizing for performance is a priority and outline the steps we’re taking to resolve the issue, like code reviews, performance testing, and identifying bottlenecks. Additionally, I offer alternative solutions, such as phased rollouts, to avoid overwhelming the system. By setting clear timelines and providing regular updates, I ensure the client understands that quality and performance are our top priorities, even if it takes a little longer to deliver.
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This is the common problem when the system is slowing down due to some security patches or new implementation, you can manage the client by following ways - effective communication and transparency with the client : tell them that you are tracking the issue very seriously, unable to produce the satisfactory output - Conduct performance audits, compare previous data and see what goes wrong - Scale the infrastructure and monitor the performance
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Communicating with client, take time to diagnose the root cause, mean while we can suggest to disable/remove new features for sometime if it is not hampering business. The team should start the analysis immediately for root cause and restore back the new features at earliest. During diagnosis if we find the root cause related to particular feature then the other features can go live if no dependency, that should be communicated to client.
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For any project, we would have the new features as per the needs. To manage the features and the performance of the application is hard for any developer. Without impacting the performance, we need to list out the features which are mandatory for the client & application. Adding those and making necessary changes in a sequential way to keep a track of the performance of the app.
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First DO NOT let clients feel like they discover what they might perceive as an unexpected side effect. So step one, communicate the improved feature along with how it impacts the user experience. Second, have a history / track record of delivering optimizations to improve speed and responsiveness. Optimization usually occurs as a result of tuning based on usage patterns. Make sure you are constantly delivering on that!
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First of all explain it's a BETA! Google did it for years with Gmail. Then maybe offer the choice to stay on the old/fast vs the new/slower with better features. Then offer a discount for your users that are your guinea pigs in the beta. Just make your users be part of the process of innovation, generally they'll love it, use that opportunity to gather feedback and make them feel heard. In the meantime you stabilize your product in the lab an so on ✨
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