How do you leverage AI and automation to enhance virtual collaboration?

AI can add a lot to the chatbot experience. It can be leveraged to assess customer sentiment (is the customer upset, dissatisfied, etc.), it can alter language in its response most likely to resonate, and tap a Cloud based DBMS (+ customer engagement consent management system) centralizing customer engagement transaction history for engagement context, enabling a more thoughtful, personalized response (as well as links to useful resources). Gartner can provide you with a good place to start as you dig in further: https://www.gartner.com/reviews/market/cloud-database-management-systems

I agree but I think chatbot has not been effective in communicating with customers. Most of the chatbots do not address the issue or the problem at hand. It might be important to embed these chatbot with some level or form of AI automated communication specific to the overall conversation

Virtual collaboration can be a challenge, but AI-powered chatbots can help bridge the gap. For example, Slackbot can automate tasks, answer FAQs, and send notifications. It can also be integrated with other tools like Zoom, Google Calendar, or Trello to help streamline workflows and meetings. It's amazing how much technology can do to help us stay connected and productive, no matter where we are in the world!

One of the most significant challenges of virtual collaboration is maintaining seamless and effective communication when working across different time zones, languages, and personal preferences. In a globally connected world, remote teams often struggle with delays, misunderstandings, or missed updates due to these barriers.

AI can dramatically improve business process optimization. Companies like Automation Anywhere provide AI powered orchestration engines that can fully automate common business workflows, dramatically improving employee productivity and satisfaction as employees can focus on more strategic, productive tasks. #AutomationAnywh #RPA #DigitalTransformation

In my experience, most organizations are still struggling with organizing their data and empowering employee to effectively manage the data and present the data through business intelligence tools. The techies are still responsible for data mining, data cleanup, validation and presentation. Unless this process is democratized and decentralized so that reporting is presented where the data is most understood, it is unlikely that unlock the full functionalities and potential of using such tools effectively. As some of these tools become easier to use, training becomes an essential component of successfully implementing such automation.

Take a tool like Zapier for example. It can seamlessly connect different apps and services, automating workflows that previously required manual intervention. Imagine how much time can be saved when routine tasks such as sending follow-up emails, updating databases, or generating reports can be triggered automatically.

One of the most transformative ways to elevate these collaborations is through AI-assisted brainstorming, which offers a powerful method for enhancing creativity, problem-solving, and innovation.

Generative AI platforms like ChatGPT are great for this. The key to success is "prompt engineering" - there are plenty of guides out there on prompt engineering and recommend to this audience. Prompt engineering is the art of a) understanding the prompt words to use given your objective -and- b) providing greater specificity in your request. Example: "Provide 5 nicknames for Ron Desantis from the perspective of an angry Donald Trump". :)

AI tools, such as those in Miro [Miro AI], can change the way we brainstorm. They offer smart features like auto-generating sticky notes and sorting ideas into clusters. This not only speeds up the ideation process but also organizes thoughts visually, making complex concepts easier to understand. Furthermore, Miro's AI can assist in creating mind maps, connecting ideas logically to inspire innovation and enhance collaboration. These intelligent functions streamline creative sessions, allowing teams to focus on the flow of ideas.

In my experience, I have used several tools that will greatly change and improve the trajectory of assistive technologies. Generative ChatGPT, Synthesia video generator and Beautiful.AI, to name a few are great at what they can accomplish. These tools are available, many people or organizations still do not use them, partly because many are not aware of how to deploy the technology.

The pandemic accelerated a market transition away from traditional business communications (e.g. IP PBXs - on prem or hosted) to Cloud based web and video collaboration platforms with the winners being: Cisco Webex, Microsoft Teams, and ZoomOne. Innovation on all of these platforms is happening at a breakneck pace enabling omni-channel collaboration among teams as mentioned above. AI is being used to better understand collaboration patterns, capture action items, and provide reminders of impending due dates to its users. AI can also be used to assess levels of employee engagement within meetings, prompting organizers to secure input from people on team that aren't participating.

Integrating tools like Butter into video conferencing can significantly boost the collaboration quality. Choosing a virtual conferencing tool like Butter will offer AI-generated summaries, making it quick to review and pinpoint the key takeaways, action items, and decisions from meetings and workshops. It also consolidates all resources used in a virtual workshop, ensuring everything is accessible in one spot for convenience and efficiency. It also enhances engagement by offering tools that make interactions lively, helping facilitators and participants working in a collaborative and engaging virtual space.

In my experience, these are great tools, especially in an environment with locations in several geographical regions, and participant use may use other languages, say for example an audience that speaks Spanish, Chinese, English etc. Such tools should Translative AI features. Essentially, there is need for integration so that communication and information flow seamlessly between different participants. Embedded Auto AI based translation tools are of great value and importance in such cases.

Platforms like Microsoft Teams or Google Workspace are more than just communication tools they offer a comprehensive suite of features designed to meet the various needs of modern teams. Whether it's chat, video conferencing, file sharing, or project management, these platforms bring everything together in one place.

La inteligencia artificial (IA) y la automatización potencian las plataformas de colaboración virtual mejorando la productividad y comunicación. La IA permite traducciones y transcripciones en tiempo real, eliminando barreras lingüísticas, y genera resúmenes automatizados de reuniones. Automatiza tareas rutinarias en herramientas como Slack o Asana, optimiza flujos de trabajo y sincroniza datos entre aplicaciones. Personaliza la experiencia con recomendaciones de contenido relevante y analiza patrones para mejorar rendimiento. En seguridad, previene riesgos y gestiona accesos dinámicamente. También habilita espacios virtuales interactivos con realidad aumentada y virtual, como en Microsoft Mesh. Mejorando la eficiencia en entornos híbridos.

Tools like Spatial enable 3D holographic meetings that mirror the physical presence of colleagues, fostering deeper engagement and collaboration, even across distances. Imagine

Over the next couple of years, greater focus will be placed on AI enhanced augmented reality and training to address skills shortages in key sectors of the economy (with needs to train quickly on expensive equipment; e.g. field services, construction, airline pilots, and manufacturing as more manufacturing returns to the U.S.). Virtual reality experiments into advertising placements in virtual worlds has already started and is expected to pick up momentum in early/mid 2024.

An example of Virtual Reality and Augmented Reality in classroom environments and to bridge the learning curve and gaps in schools and colleges is of great importance. Delivery knowledge in more exciting and fun ways and making such knowledge easily available and accessible is game changer is the area of adaptive learning.