How can you train your team to put customers first?

Great article! Loved your insights on creating a customer-centric culture. Suggestions: Include real examples, actionable tips for training, address challenges, expand on measuring success, and incorporate real-world inspiration. Keep up the good work!

In my experience, I believe it is heavily dependent on the process's leader. The leader should be connected with the goal and establish appropriate practises to ensure that consumers are treated with the utmost care! Customers feel more at ease when they are treated professionally during the conversation. We all know that some customers arrive agitated, but it is the team's commitment to handle them with care. Motivating the team with timely recognition is also important. To summarise, encourage the team, guide them with the appropriate training, and ensure that everyone works towards the same goal of "Customer Satisfaction."

The first thing team need to understand & have crystal clear vision that all the great brand stand on the shoulder of great team.Great team always have synergy with positive energy.The utmost important point team must remember that we all are dependent on valued customer.Valued customer only can increase the Brand value.Team must work on ethics and values laid down by organization.

The first thing everyone involved need to understand is our customer pays for everything; therefore the business expenses are met. If a customer is consuming an ice-cream, every scoop he pays for is salary etc., the bottom line is customer is the backbone of an organization. This clarity will automatically help everyone think 100% customer centric.

We must trust our team members.We have to encourage for autonomy.Team mates must feel safe & secure.Ownership must be given to them for success and protection at the time of honest mistake.

Some of the things that’s been helpful are open recognition encouragement from peers and customers and openly sharing it with the entire system of United Airlines.

Think like a customer, and act like one: if you put yourself in the shoes of the customer, walk the team through the customer journey from the first point of interaction to the last. A little bit of empathy goes a long way.

Implementing new approaches must come with contingency plan. The managers need to take intelligent risks, implement and assess the outcomes within provided period of time. If it doesn't work, that's when your contingency plan will take charge.

Lead by an example.. - illustrate customer centric interactions so that the team can learn from your behaviour! A leader’s action will set a tone for the rest of the team members

In my experience the best customer service is to remember the golden rule…. Treat others like you would want to be treated! There is a time where bad service given was imprinted, use that as your example and be better. The world is has so much negativity in it, we do not need to add to it. Change the world one customer at a time.

You can’t teach drive but you can fuel it. Give the employees a business to believe in. They say the best advertisement is ‘word of mouth’. When a restaurant is good you’ll recommend it to a hungry stranger. When you work for a great place you’ll display the same passion to customers. No further action required.