How can you involve suppliers and partners in your customer feedback system?

Es de total importancia trabajar a traves de objetivos específicos, cortos , medibles y alcanzables. Debemos siempre en periodos muy cortos de tiempo retroalimentar a las personas que trabajan con nosotros. Siempre es clave tener empatía, tener pasión y muchísima disciplina.

It is the review & feedback system in a periodical manner. Customer, supplier/parter must be aligned together for a business growth potential. Its like a chain which is connected together. Customer satisfaction is based on supplier capability to perform on deliveries, quality, cost & safety norm.

Involving suppliers and partners in the customer feedback system fosters collaboration, enhances product quality, and strengthens relationships. Implement a structured feedback loop where suppliers and partners receive customer input directly. Utilize digital platforms for efficient data sharing and collaboration, ensuring timely feedback integration into product development. Encourage open communication channels, regular meetings, and collaborative problem-solving sessions to address feedback collectively. Offer incentives and recognition to motivate participation and foster a culture of continuous improvement. By involving suppliers and partners in the customer feedback system, a collaborative ecosystem can be established.

In my 36 years of Experience people misinterpret ,Customer Feedback in Negative Terms only .As i headed Product QA for QUITE a long Period ,can tell you some of the feedback if you Brain Storm with your Production and Floor QA team ,you will feel that a supplier has to be involved on Regular Basis . Supplier can give update about his development process and you can make him to work at your place for delighting your customer . These partners if you involve in your process they can be of prime importance as its a win win situation and business has good vision to grow .Customers can give feedback which is beyond your scope but if partners /suppliers are involved trials can be done and competitive atmosphere can be created in the org.

Align needs to meet together. Always note customer is also supplier for end user. He is also bound for changes maintain demands. As after all you are the end customer, is it amazing

el mejor cénala cuando trabajas con personas es el canal directo, personal, donde se pueden ver y sentir las embones y sensaciones. Poder identificar si nuestro mensaje esta siendo bien recibido y de que forma estamos impactando el ser humano

Provide structured feedback mechanisms tailored to their needs, ensuring ease of participation. Offer incentives or rewards for valuable contributions to incentivize engagement. Regularly review feedback processes to identify bottlenecks and optimize efficiency. Implement technology solutions like CRM systems or collaborative platforms for streamlined communication. Foster a culture of openness and transparency to encourage active participation from suppliers and partners. Continuously evaluate feedback loop effectiveness, making necessary adjustments for improvement. By integrating suppliers and partners into your feedback system, you foster a collaborative environment conducive to innovation and customer satisfaction.

1. empatia 2. inteligencia emocional 3 desarrollo personal 4 formación en equipos de alto rendimiento 5. diferenciación en los comportamientos 6. controles a traves de mediciones cortos