How can you identify the source of a desktop application error message?

1 Check the message details

The first thing to do when you see an error message is to read it carefully and note down any important information. Some error messages may include a code, a file name, a module name, or a description of the problem. These details can help you narrow down the possible causes and solutions. For example, if the error message says that a DLL file is missing or corrupted, you may need to reinstall the application or update the driver. If the error message says that the application has encountered an exception or a fatal error, you may need to check the system logs or the event viewer for more clues.

2 Restart the application or the computer

Sometimes, a simple restart can fix a desktop application error. Restarting the application may clear any temporary files or memory issues that caused the error. Restarting the computer may resolve any conflicts or compatibility issues with other programs or devices. To restart the application, close it and reopen it from the start menu or the desktop shortcut. To restart the computer, click on the start button, select the power option, and choose restart. Wait for the computer to boot up and try running the application again. If the error persists, move on to the next method.

3 Update the application and the system

Another common cause of desktop application errors is outdated software or hardware. Updating the application and the system can fix any bugs, security issues, or compatibility problems that may trigger errors. To update the application, check the settings or the help menu for an update option, or visit the official website of the developer for the latest version. To update the system, open the settings app, click on update and security, and check for updates. Follow the instructions to install any available updates and restart the computer if required.

4 Run a scan or a repair tool

Sometimes, a desktop application error may be caused by malware, viruses, or corrupted files. Running a scan or a repair tool can detect and remove any harmful or damaged components that may affect the application. To run a scan, use a reputable antivirus or anti-malware software and perform a full or custom scan of your computer. To run a repair tool, use a built-in or third-party utility that can fix common issues with your system or your applications. For example, you can use the system file checker (SFC) or the deployment image servicing and management (DISM) tool to repair your Windows system files. To use these tools, open the command prompt as an administrator and type sfc /scannow or dism /online /cleanup-image /restorehealth and press enter.

5 Reinstall the application or restore the system

If none of the above methods work, you may need to reinstall the application or restore the system to fix the desktop application error. Reinstalling the application can remove any corrupted or missing files that may cause the error and replace them with fresh copies. To reinstall the application, go to the control panel, select programs and features, and uninstall the application. Then, download the latest version from the official website or use the installation media and follow the instructions to install it again. Restoring the system can undo any changes or updates that may have caused the error and restore your computer to a previous state. To restore the system, open the settings app, click on update and security, and select recovery. Then, choose reset this PC or go back to an earlier build and follow the instructions to complete the process.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?