How can you ask open-ended questions that encourage client feedback?

Open-ended questions foster deeper understanding, encourage critical thinking, and promote meaningful dialogue. They invite diverse perspectives, allowing for exploration and discovery of complex issues. Unlike closed-ended questions, they empower individuals to articulate thoughts freely, fostering creativity, empathy, and collaboration in problem-solving and decision-making processes. If you were to accept the AI responses to the question then the above provides the answer. Truthful behavior in respect of a clients are learned over a period of consultation - the old saying put yourself in their shoes and figure out a compromise

For employees or a co working relationship: “ How do you see us working together “ ? “ where do you see yourself in 1-5 years For landscape clients : “How do you envision using the space ?” “ Is this your forever home?”

"How's [product/service] been for you?" "What's your experience with us like?" "Any ideas on improving [product/service]?" "Tell me about your journey with us." "Favorite part of [product/service]?" "Any hurdles with [product/service]?" "Where do you see us in your plans?" "What changes would you suggest?" "Impact of [product/service] on your work?" "Comparison to others you've tried?"

Open-ended questions are that type of question that needs a comprehensive answer. Brief or predetermined answer can't fulfil its requirement. For example; instead of asking "How are you?", you may ask "How are you doing today?" or "How was your day today?". These sort of question actually makes the respondent to think about the whole day instead of simply responding as Good, OK, or Bad. Such questions helps you find and understand more in less time.

There are two types of open-ended question The first type is asking your customer about his feedback on the product or service and to share his experience. This type tends to give negative answers all the time as the customer will mention all the issues and problems he faced Another type is asking the customer about the new feature or characteristic he wishes to have in the product or service. The type will open room for improvements with minimum negative feedback

I always give my clients a short questionnaire. That asks them questions from the aesthetic, to the practical to the budgetary. It's a very useful tool.

As architects, having open-ended discussions with clients is essential for understanding their needs and tailoring project briefs to their specifications. Through active interaction, we explore requirements, preferences, and aspirations. Here are prompts I use: 1. "Could you elaborate on your requirements? What are the essential needs versus the desired features?" 2. "Do you have any examples of designs that resonate with your vision or inspire you?" 3. "In terms of budget considerations, what are your priorities or constraints?" 4. "How do you envision this project aligning with your long-term goals?" I believe, such open-ended questions invite clients to share their perspectives and concerns in a more detailed manner.

I always remind myself to genuinely be curious- about your client as a person, and about their reactions to the design solutions and styles you propose. If you allow yourself to be truly present with the client in that moment, the dialogue becomes much more natural and they're invited into the design process with you.

Les questions ouvertes amènent le client a réfléchir avant de rendre à la question. Elles permettent d'avoir l'avis réfléchis des clients.

Según Cassany, Las preguntas abiertas son aquellas que permiten respuestas extensas y reflexivas, incentivando la expresión libre y detallada de ideas, opiniones o sentimientos. Difieren de las cerradas al no limitarse a opciones predefinidas, promoviendo un análisis más profundo del tema en cuestión.

Las preguntas abiertas son fundamentales porque fomentan la comunicación coherente, la responsabilidad en los planteamientos, y estimulan la habilidad de razonar y argumentar basándose en información y evidencia. Este tipo de preguntas agudiza el pensamiento, esencial para discusiones significativas en el aula, permitiendo hablar sobre ideas y presentar información relevante a cualquier tipo de texto o información que se esté discutiendo.

At the top of my go-to questions are: How can I help you achieve your goals? How can I help the team succeed and are we needing any additional resources/sub-consultants? What is the best outcome you are wanting to see and what is your timeline? What are the next steps needed to achieve the next milestone and how can I help? Is there anything that I should know that I haven’t asked?

Open-ended questions are important because they gives you more understanding about the respondent prospective. The more they will speak, the more they will explain. Such answers will give you the lead for next suitable question or will give you the idea about what kind of service they may be in need.

Open-ended questions prompt detailed responses, fostering dialogue, uncovering insights, building rapport, and encouraging feedback, making them essential for effective communication and understanding.

As perguntas abertas são importantes na comunicação com o cliente. Elas geram confiança no cliente, mas são também uma forma de o cliente se sentir como uma parte fundamental de um projeto. Devemos, nada obstante, ter atenção às perguntas demasiado abertas. Elas devem incentivar o cliente a refletir.. Ou seja, elas devem ser orientadoras. O cliente tem uma ideia do que pretende, mas nem sempre consegue organizar os seus pensamentos e ideias. As perguntas ajudam-nos a entender as motivações e gostos do cliente, para depois conseguirmos orientá-lo para as melhores soluções para o seu caso em particular. Elas exigem de nós, sobretudo, a prática da escuta ativa.

I would hope that you have been developing a dynamic rapport with your client so that you have warm, heartfelt exchanges. At the moment that you want to ask an open-ended question, pause for a moment, say "and with all of that said", extend your open hands toward them and, with a raised level of warmth, ask your open-ended question. If you have had an open and positive rapport with them, this should trigger a warm feeling in them as you turn the floor over to them to answer positively on.

Open-ended questions must not be leading, for example, asking "What do you think about this product?" is better, instead of asking "How good/Bad you think this product is?". Unbiased, non-judgemental, non-leading questions are the essentials for such discussion. Probing is must where needed to get the actual response.

Simply asking WHAT questions they may have is a solid first step. It prompts the dialogue that may be waiting at top of mind in your client.

Here are some examples of open-ended design questions that can encourage client feedback: 1. "What are your thoughts on the overall aesthetic of the design? Is there anything specific you like or dislike?" 2. "How well does the design align with your brand values and messaging? Are there any adjustments you'd suggest to better reflect your brand identity?" 3. "In terms of usability, how intuitive do you find the design? Are there any aspects that could be improved for better user experience?" 4. "When envisioning the end user interacting with the design, what emotions or reactions do you hope to evoke? Does the current design achieve that?"

To ask open-ended questions effectively: Start with words like "how," "what," "why," or "tell me about." Avoid questions answerable with a simple "yes" or "no." Encourage elaboration by showing genuine interest and active listening. Use questions to explore thoughts, feelings, and experiences rather than facts. Maintain an open and nonjudgmental attitude to invite honest responses.

Open-ended questions require attentive listening, as you must need to check your desired result from the response of the respondent. Active listening will give you an idea about your probing questions. Your whole decision and planing is based on this feedback so you must be careful and attentive towards respondents. Eye contact is necessary, body language must be confident and comforting, and asking for further explanation is mandatory where needed to get the appropriate result.

There isn't any bias towards any responses to and open-ended question (though you may want to weigh each response on merit). It is important to receive each answer with an open mind. The objective of the question is to elicit feedback, and it is possible that responses that don't seem initially plausible may turn out to be more engaging down the line.

People will be enjoy answering questions once they feel free to express their opinion without any pressure or consequences. So, the key point to get their honest feedback is to briefly explain them in advance about the general perspective for improvement (everything has pros and cons, so we need feedback to make improvement) and don't forget to state that "we welcome all the answers, please feel free to answer the questions". Mostly, we need to ask for free open question starting with " How do you think about....., .....?"

Listening to open-ended questions requires: Patience: Allow the speaker to express themselves fully without interruption. Active Engagement: Show interest through attentive body language and verbal cues. Empathy: Understand the speaker's perspective and emotions. Reflection: Summarize key points and ask follow-up questions to delve deeper. Nonverbal Cues: Pay attention to tone, inflection, and other subtle signals. Respect: Value the speaker's thoughts and feelings, even if they differ from your own. Feedback: Offer validation and encouragement to keep the conversation flowing.

Be truthful - as with my response to question 1. Two ears - One mouth ??? It's sort of testament to my belief in these matters - a lot of people spend a lot of time discussing silly things - To give a response to the question I have fulfilled for compliance in respect of word count i.e - I wasn't able to submit enough words to press 'ADD' Perhaps that the problem - over-complication of simple things - ask what they want and tell what you can deliver Who pays who ? Is this not 101 material ?

During the initial site visit ask open ended questions that get the client to think in both the present and the future. Do ask,”what are you looking for?” Ask, “ How do you entertain now, and how would you like to entertain?” Then stop talking and listen. They will tell you what is important to them.

Según mi experiencia realizar preguntas abiertas fomentan una conversación de doble vía, debemos tener una capacidad de adaptación, pues cada cliente ofrecerá espacios agradables, otros clientes son más concretos y cortantes.

It's crucial to keep in mind that getting customer feedback is necessary to seize worthwhile possibilities that provide a host of benefits. It is critical to understand that they view the expected criticism in a favorable light. You should thank and introduce a former client for your previous achievements. When describing the value of consumer input on the product or its development, you should give instances to show how important it is. Your inquiries ought to be clear and uncomplicated. When posing a difficult question, break it down into manageable chunks and express your appreciation for each one, even if you think they're all untrue, and change the question pattern. Your inquiries should not affect his ego or his identity in society.

En mi experiencia, al momento de realizar preguntas abiertas al cliente, me han gustado y parecido muy útiles, aquellas que indagan el POR QUÉ y PARA QUÉ. La primera para entender su razón o motivo...lo que lo mueve hacia X producto o servicio, y la segunda para entender el valor o utilidad que le representa. Preguntar el CÓMO también es interesante. A su vez, también es importante recordar algunos detalles, como por ejemplo: -No sesgar la respuesta. -No plantear tecnicismo que muy posiblemente nuestro interlocutor no entienda o sepa. -Puedo plantear el POR QUÉ y PARA QUÉ planteando casos de terceros o anécdotas.

Consider client needs - ??? Consultants like to confuse client needs to over-exemplify the problem - drag it out essentially Look for the cause and find the solution - unfortunately if you have to ask via this platform in 6 questions then I rest my case. In my experience - Clients = Solutions = 2 Ears - 1 Mouth Honesty works

Ask questions that prompt detailed responses, such as "What do you think could be improved about our service?" or "How do you envision our product fitting into your workflow?"

Firstly the factors required by the company should be obvious for the writer of the question, in the answers the feedback reviewers should be able to provide required factors improvement.